"Sad Boy With Coins" by the talented photographer Kriss Szkurlatowski

 

Mea Culpa- Latin phrase that translates into English as "my fault", or "my own fault". - wikipedia

I've heard that the three hardest words to say, for most people, are these: "I love you."

In light of my constant delving into the worlds of big business and finance I'd like to add another couple rare phrases to the ranks.

When was the last time you heard a CEO or politician say "I was wrong" or "I am sorry."

When did these phrases lose favor?

The markets are reeling.

Where did it go wrong?

Turn on the news and you'll hear who is culpable.

Each political party blames the other.

Bankers blame the agents.

Agents blame the bankers.

The rich blame the poor who over-extended themselves.

The poor blame the rich who over-extended their companies.

As each CEO takes center stage and explains the position of their firm it's doubtful that any one of them will admit blame. Each will target market forces outside of their control or pressures too large for any one organization to withstand... we're unlikely to find any willing to accept a measure of responsibility.

Could it be? ... the Mea Culpa no longer exits?

-----

What has happened to us? Are we incapable of culpability?

I asked myself this when I spotted a handy note-card from my car insurance company. It was titled, "What to do in case of an accident." One of the first pieces of advice was "do not accept responsibility."

Perhaps I'm reading too much into that phrase. But it makes me wonder if this is the new credo.

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The movie "Love Story" has one of the more quotable lines, "Love is never having to say you're sorry."

Forgive my candor, but that's ridiculous.

Love, in my view, includes not only saying you're sorry, but also accepting responsibility and exhibiting an earnest desire to be open, honest and willing to improve.

Why am I yammering on about this?

-----

Refreshing proof to the contrary:

Alan Greenspan, former Chairman of the Fed, spoke to lawmakers today. He explained his views on the market's turmoil. A firm believer in free markets, he fought against regulating the market for credit default swaps. This is not a scandalous view. Many capitalists eschew government's involvement in regulating industry.

Yet, he made a candid statement. He said, “I made a mistake in presuming that the self-interests of organizations, specifically banks and others, were such as that they were best capable of protecting their own shareholders and their equity in the firms,” Referring to his free-market ideology, Mr. Greenspan added: “I have found a flaw. I don’t know how significant or permanent it is. But I have been very distressed by that fact.” [full New York Times story here.]

OK... there's a bit of the "you-a culpa" in there... but still... this works for me.

-------

Am I alone in thinking that we're better off when those in charge speak candidly?

I realize that the CEOs have a duty... that being, protecting shareholder wealth.

When CEOs speak with candor they are putting their livelihood on the line.

In March of 2007 Don Tomnitz, CEO of DR Horton- the nation's largest home builder said this, “I don’t want to be too sophisticated here, but 2007 is going to suck, all 12 months of the calendar year.” Predictably the company stock fell. More than a few shareholders felt he should be fired.

However, he was right... inelegantly stated- but factually correct.

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Unless I'm mistaken, none of us have the ability to accurately predict the future.

We do the best we can with the "facts" before us. We are much better at hindsight. Even the dimmest bulb could explain, with some degree of confidence, his or her own mistakes. Problem is, we're much better at finding the fault of others.

It's just my opinion, but I feel we'd be better off concentrating on fixing our own foibles before spending great deal of time on fixing everyone else's.

So, with great hesitancy I'm going to do the hypocritical thing. I'm going to suggest a way to get through the current crisis facing the nation.

It's not a "to do" list... it's simply a request for the tenor of disposition that should be considered before making any further decisions.

Here it is:

I urge all people in high places to do one thing. It's simple- accept blame. Shun the temptation to spin and point fingers. I realize my request flies in the face of prudence. Anyone who chooses to heed this advice will certainly catch heat for so doing. However, I feel this is a very good first step.

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When not riding his high horse, Chuck Willman can be found working in Phoenix area real estate.

Chuck Willman- www.AZvest.com - 480.292.0600

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Photo Credit: "Sad Boy With Coins" by the talented photographer Kriss Szkurlatowski

 
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27 Comments on The Three Hardest Words

OCT
23
2008
693,094 Points 72 Featured Posts Localism Sponsor Outside Blog

Wow!  That brings back memories of Sister Mary Leo and Latin phrases - like mea maxima culpa! 

7:47pm • #1
240,122 Points 21 Featured Posts Outside Blog

Patricia- Well... I left out the wrap of the ruler on the knuckles... baby steps. :-)

7:49pm • #2
255,463 Points 34 Featured Posts Localism Sponsor Outside Blog

Chuck, I am so with you! I admire anyone that can stand back, think it through and realize it was their fault too. I don't ever think it's just one person....I think it takes two. But, if one thinks it's the other's fault and none of their own? They're from another planet. Thanks for the post.

Later in the rain~Deb

9:17pm • #3
1 Featured Post

It takes a big person to admit when they are wrong, and to own up to being responsible.  The love word is a word that people shun, perhaps they simply are afraid to make themselves vulnerable.

9:28pm • #4
356,033 Points 30 Featured Posts Outside Blog

Chuck:  Although I am not going to hold my breath for the policy makers to admit blame, I will congratulate you on having the courage to delve into a most sensitive subject.  

I once had a client who used to be a prison guard for over twenty years.  I asked him to impart one thing he learnt from that job.  He said: "It's not my fault; they all say that"(the inmates). 

Taking responsibility for one's actions is a learnt process.   In the United States, Ethics is not a subject taught in schools.  The network programs do not impart that modus operandi and many parents don't either.  Teaching children cause and consequence can do more to ensure their future success than anything else a parent can do.  I know, because I have raised my children based on that premise and I am most satisfied with the results.  I can also vouch for the fact that it is not an easy lesson to teach.  It is far easier to "save" the children from their bad choices and there are parents out there who continue to do that in perpetuity, all the while squelching their children's self esteem.  

There is one thing that money can not buy: it is that feeling of self worth.  That feeling is EARNED.  Taking responsibility for your own actions and admitting when you are wrong, uncomfortable as it may be, lends the correct trajectory in life.  Possibly the best way to teach children this lesson is to readily admit to it when you are wrong yourself.  I've done it and I know, it's not easy.   Taking responsibility and admitting blame are possibly the hardest things to do, not only because it is uncomfortable to do so, but most importantly because it forces you to act more responsibly in the future. 

Chuck, thank you for delving into this heavy subject!  It takes courage and depth to go there...  Perhaps we should introduce the idea of teaching Ethics in schools and invite some of our policy makers to brush up on this very important, yet mostly overlooked subject...

Your post goes to the top of our Optimist board.  It is an honor to have it there!

Mea Culpa!

10:26pm • #5
163,280 Points 3 Featured Posts Localism Sponsor Outside Blog Hit Router

If Alan Greenspan can have his own "Mea Culpa" in a Senate Hearing today, anyone can.

Great post, Chuck!  Mea Culpa (I'm just not broadcasting the reasons for all of mine for the world to see! LOL)

11:16pm • #6
OCT
24
2008
456,534 Points 28 Featured Posts Localism Sponsor Outside Blog

Chuck, This wonderful post immediately struck a nerve with me.  I always wonder what happened to people accepting blame, apologizing and moving on.  Instead they deny it, pass the buck to someone else and move on.  I have much more respect for those who step up to the plate--and unfortunately they are few and far between.

8:18am • #7
240,122 Points 21 Featured Posts Outside Blog

Deb- I agree... it's rarely a one-person-only thing.  I think there's an amazing power to owning up. We seem to feel these days that offering some sort of contrition is a sign of weakness but I think people tend to appreciate a measure of humanity or contrition from the captains of industry and elected officials.

Paul- No doubt about it! There *is* an issue of vulnerability involved. That's why I threw something as disparate as love to apply to business and politics. I think they're related in one regard- the act of accepting responsibility seems to come from that same place... the zone that makes us ponder how we'll be perceived by those who hear our statement of feeling.

Mirela- There you go again... commenting with the articulation that is completely post-worthy. :-)

There are so many good things in there that I'm wanting to respond to each element. For instance- the question of ethics. On the first day of the ASU post graduate program my instructor said this, "Congratulations everyone. There's been a change to the program and you are no longer required to take an ethics class to receive an MBA." He then went on to express his displeasure with this, saying that it was possibly the most important 3 credit hours in the mix. This was the 80's and the movie Wall Street had played a couple years earlier to packed houses... it included another famous line, "Greed is good." I think I understand why they no longer valued the ethics class- it can end up being one of those personal morality classes that make educators so uncomfortable... after all, if people want religion there are plenty of other sources better suited to teach such principles. (I felt like I'd just witnessed a 5 minute lesson in Buck-Passing 101.) Now... onto another element: Parenting. It's amazing to me how we enter into it so easily. You have a child and now you're responsible for a host of things. By the time a child is raised we realize this: NOW I'm better suited to the responsibility of parenting. By then we have an adult on our hands... someone who needs us less- just when we're getting good at it. Funny how life works.

Kent- HA! That's why I included the line about hypocrisy... it's not like I took any responsibility in this post. As a real estate agent I try to disclose as much as possible. For instance- I point out where I think the opportunities are. I try to show as much supporting rationale as possible. I also try to make it known that there are no guarantees and any purchase has an element of risk. In our current crisis we made a critical collective mistake. Many people undervalued risk.

Carole- Thanks for coming by. If admired your posts from a distance... so many of them hit the nail square on the head. Any comments from you are always welcome here. I appreciate the compliment... I don't suppose I'm alone in this assessment. The current crisis is being felt broadly. There's not a single industry that I can think of that is not feeling the impact. At times such as these we feel it personally. It does us little good to have the power-brokers taking the weasel route. The sooner companies make changes to the fundamental principles that got them in trouble, the sooner the problem goes away. It's not like this is new. Markets always have a few boom and bust phases. I do think though that we're becoming more prone to denial... In the name of optimism we're prone to ignoring warning signs. It's nice when, as you say, people step up to the plate. They earn my respect, that's for sure.

9:09am • #8
286,551 Points 4 Featured Posts Localism Sponsor Outside Blog

Love Story.  Haven't thought about that movie in a while.  Re mea culpa.... where were all the OTHER guru's besides Greenspan???

10:51am • #9
240,122 Points 21 Featured Posts Outside Blog

Susie- Now that he has made his comments I'm hoping others will chime in in like manner.

11:50am • #10
185,401 Points 5 Featured Posts Outside Blog

Chuck- You outdid yourself with this post, not easy...for so many of yours posts are excellent.  I like you on a high horse...you can talk like that any day...very succinct, I understand where you're coming from.  It's starting to unravel out there, I just heard on the news where the US Chamber of Commerce, via an ad, has issued a caution about having a liberal president with a liberal congress.  That brought about an unveiled threat from senator Chuck Schumer saying that when they're in power the US Chamber will have retribution to pay.  Too bad we can't boycott this election, these guys are creepy!!!  BTW, I never did understand that line in Love Story, and good for Greenspan.

Gail MacMillan Titusville Fl Real Estate

1:34pm • #11
1 Featured Post

Chuck, I agree wholeheartedly.  It's almost too simple, could that be why apologizing or standing up and saying "I was wrong" doesn't happen much?

2:14pm • #12
240,122 Points 21 Featured Posts Outside Blog

Charlie- I think the thing which holds many back is the perceived cost. The cost of doing such a thing is cost of livelihood, or stock price, or legal settlement. Which is a complete shame.

7:00pm • #13
1 Featured Post

Chuck, love applied to business and politics, now theres a novel idea.

8:22pm • #14
OCT
25
2008
116,482 Points 3 Featured Posts

Great post Chuck - there's a lot our nation and we the people need to get back too.  And admitting we made a mistake is a great beginning!  Your insurance card unfortunately says it all...  everyone else is responsible for our actions.  Sad.

Your Raleigh Realtors

7:42am • #15
336,304 Points 4 Featured Posts Outside Blog

Chuck - one of the first things I was taught in business was "the sooner you fall on your sword the sooner you will be reincarnated".  I am not sure that Greenspan really fell on the sword, he really took no, or at least not much, responsibility. But overall, I like your post.

9:29am • #16
2 Featured Posts

Chuck- This was exceptional. I have always been a fan of you are only as good as your word and when you make a mistake own up to it, say you're sorry and then ask what you can do to make it better. What a different world if we all lived and thought that way.

9:43am • #17
240,122 Points 21 Featured Posts Outside Blog

Gail- Though I'm stopping short of endorsing one party over the other I do have to admit a measure of concern. There is a checks-and-balances aspect to politics. I prefer to have some debate on the hill. If the House, The Senate and the Chief Executive are all of one political philosophy, and the balance power in congress reaches the level of being veto-proof- the debate process may be shortened, limited or non-existent. We rarely have that situation but it appears to be a definite possibility in the coming year. If anything- such a condition does have one quality- it limits the blame shifting.

Paul- I was going to put a Tina Turner picture in there... the "what's love got to do with it" approach. I know- it's a stretch. :-)

Pamela-I wonder if what passes for public relations these days is the concept of limiting liability.

Mike- I agree... he didn't take a great deal of responsibility (hence the "youa culpa" line... but he came closer than most of the people who have gone before congress. Watching the various testimonies before the committees can be so cumbersome. I'm not a "yell at the tv" kind of guy but sheesh... it's getting hard to watch at times.

Cat- Some of the most successful companies in the world "get it". They practice customer relations and discover such things. People tend to relate to those who are less defensive with regard to service issues.

10:50am • #18
2 Featured Posts

Chuck, great post and you are right people have no culpability anymore.  I have been a victim of some vicious attacks recently because I do speak my mind and say "I am sorry that ..." but what I have found is that not only do we not take responsibility, we do not accept apologies either.  Instead people threaten lawsuits or try some social power play.  I am sorry for venting, but you struck a nerve, thanks!

6:18pm • #19
OCT
26
2008
147,807 Points 8 Featured Posts Outside Blog

Chuck, I always admit when I am wrong, maybe not to my husband of course,  but to others I have no problem with it.  You mentioned liability, so its hard to admit you are wrong in writing or on the internet, since you never know who wants to sue you and benefit from your mistakes. 

8:53am • #20
357,663 Points 9 Featured Posts Localism Sponsor Outside Blog

It is difficult for people to admit they are wrong.  However, as you point out, it is healthy and necessary.  I don't think we will see a lot of mea culpas however.  We have a very litigious society and so the finger pointing will continue.

11:52am • #21
240,122 Points 21 Featured Posts Outside Blog

Jane- No apology needed (and, if you want... I'll accept one anyway). I'm sure that we're not alone in this thought. There are a few courtesies that seemed to be a part of our natural make-up. I'm hoping we don't lose some of those elements that appeal to our better nature.

Judy- That's so funny. Reminds me of the joke... if a man says something in a forest and there's no woman there to hear him, is he still wrong? It would be nice if there weren't such a penalty (perceived and actual) for "coming clean".

Joan- I've noticed it seems to be easier for high-profile people to apologize after the time of employment passes. Then we get to read about it in their book! :-)

5:21pm • #22
OCT
27
2008
356,033 Points 30 Featured Posts Outside Blog

Chuck:  I am happy to see this many comments to this well deserving blog!  It's enlightening to also note the people who commented to this.  There are a few more names I expect to see on here yet... 

...It takes one to know one...

8:14am • #23
240,122 Points 21 Featured Posts Outside Blog

Mirela- Isn't that cool? The comments have been very good... it has been quite a treat for me to read them.

9:53am • #24
5 Featured Posts

That would be refreshing wouldn't it? 

10:28am • #25
Localism Sponsor Hit Router

The movie "Love Story" has one of the more quotable lines, "Love is never having to say you're sorry."

Forgive my candor, but that's ridiculous.

 

Love it!  I am currently working as a buyer's agent with a very active REO agent and find myself saying sorry allot.

 

11:08am • #26
OCT
28
2008
240,122 Points 21 Featured Posts Outside Blog

Pam- Refreshing but odd. I would have to wonder if I'm dreaming.

Sandy- Very funny. REO properties are, as another movie would say, "like a box of chocolates." You never know what you're going to get (until you see them all).

3:14pm • #27

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Chuck Willman, Arizona Realtor® 480.292.0600

Phoenix, AZ

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Address: 2812 N. Norwalk #101, Mesa, AZ , 85215

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