Comcast -- 9 phone calls, 3 hrs. 14 min on hold, 1 missed scheduled service call to come out to "fix" the internet problem.... never showed....  Please, Please,,,,,, I beg you ..... I want to give you my money, I want your service desperately, please, can I buy and pay you for your service?????????? CAN ANYBODY HEAR ME????????????? apparently not, I ended up getting embarq, the local phone service to hook up my internet connection because I need to work! Can you believe this? 10 days later and comcast has no clue....

I know it isn't an isolated problem since many of my clients come back and tell me similar stories. I am "over the top" aggitated with this lack of customer service, but who really cares over there at comast? You get the customer service people on the phone, very polite and nice, but have no idea about taking "ownership" of the given situation. It is always passed on, with a polite apology, but never any results.

I was having a conversation with somebody who had the same experience and we came to the conclusion we would prefer total jerks, but had the skills to solve the issue's as opposed to a clueless "kind" ditz's with no clue of how to use their critical thinking skills to take charge and solve the problem (similiar to a childs mentality).

Everybody has problems with most services, that's ok... it's how you choose to solve the problem that keeps the customer.  I am shouting it from the rooftops ---- to all residences in SW Florida.... down with comcast..... they won't pay attention until they see a large decrease in sales..... individual choice is always ours as our voice.... just like an election.....

I don't want to hear other "they were wonderful for me" stories or comments.... it doesn't matter..... what matters for a company for me to recommend them to my clients and neighbors is that they do a good job steadily --------

I got that off my chest.... stay tuned for book 2, 3 and 4!