Big Hats, Big Service. Lamood sets the bar high!

I ordered some head gear from Lamood Big Hats, for my ample punkin.

And the package came "Postage Due."  To the tune of $1.95, laid out at the Cary, NC, Post Office.

But it came quickly.  And the goods were very good.

So, I'm happy.  But out of nagging principle, I emailed the good folks at Lamood, and said,

"This shipment came to me with $1.95 postage due.

Other than that... Just fine.

Thank you,

Mike Jaquish, Realtor

919-880-2769

Mike@MikeJaquish.com"

Message sent at 9:21 PM tonight.

I got a reply at.... 9:26 PM:

Thank you for contacting Lamood Big Hats. I greatly apologize for the shipping charge error. I refunded the $1.95 to your account.

If you need anything else just let me know.

Have a good day!


Thank you,

Mike
Lamood Big Hats
http://www.lamood.com

That 5 minute turnaround and immediate adjustment are to be admired, I think.

Perfection is eternally elusive, but we can judge folks by how they handle things when excellence eludes us.  Lamood just snared me as a loyal customer.  And I see a metric worth mimmicing in my real estate business.

Good job, Lamood!