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Pictures on Business Cards - Why, Why, WHY?

By
Real Estate Agent with RE/MAX Commonwealth

Below is my very first blog post ever, pre-AR, on June 23, 2007.  I recently got a comment on an AR post that suggested I'd get more responses if I had an actual profile picture, rather than just a silhouette.  Perhaps.  But this post might explain my struggle with what I call "the picture thing."

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I do not get it.  I think the Realtor who decided his or her picture on a business card was a good idea should be taken behind the woodshed and given a good whuppin'.  What the H-E-double hockey sticks were they THINKING???? 

What would you think if you walked into a lawyer's office and he handed you a business card with his face on it?  How about an accountant?  You would think they had lost their cotton pickin' minds is what you would think.  You'd think the lawyer was an ambulance chaser and the accountant - Lord knows what you would think about the accountant.

Here's the true story.  When I started at RE/MAX, my broker and I had a minor fuss about this.  [First of all, when I say "fuss," I am exaggerating for effect.  I may do that on occasion.  Tom doesn't fuss].  But I argued against business cards with my face on them, while he advocated for such cards.  "Why?" I asked.  The answer was essentially "because every real estate agent does it."  To which I replied "When I used to use that argument as a kid, my Dad would say, "'If all your friends jumped off a bridge, would you jump too?' [Dad, you should be so proud.]

Here's my thing.  First, just because everyone does it, doesn't mean it's a good idea.  Second, it's unprofessional.  Other professions do NOT hand out cards with their mugs plastered across them.  Have you ever gotten a card with a personal picture from a doctor, lawyer, architect, accountant?  Don't we undermine OURSELVES as professionals by doing something so downright cheesy?  Finally, for women, I think it is a potential safety issue.  We real estate agents give people every possible way to get in touch with us except our home addresses - work phone, pager, cell phone, e-mail. In the age of Google, anyone could find your card, take a fancy to your picture, and that person can track you down, where you work, where you live.  Trust me, I check the sexual predator registry every now and again - there are a lot of sick people out there, and probably a lot in your own neighborhood. 

But frankly, the real reason is I think pictures on cards are cheesy and unprofessional.  And don't even get me STARTED on the ladies with the glamour shot photos.  Come on, y'all, I know sex sells, but don't we need to establish ourselves based on our skill and expertise, and not based on what we look like?  I have a card from a very pretty agent that's got visible cleavage, and it just sends me over the moon.  Tacky, tacky, tacky.

So, do I have cards with my picture on them?  Yup, I do.  Am I a hypocrite?  I hope not.  I have two sets of cards, very elegant embossed cards with the RE/MAX balloon logo in silver gilt, and a typical picture card.  This is the result of a grudging compromise with my broker.  The cards with my picture I give out to other real estate agents.  That is a context where a picture makes sense - when you meet someone else in your industry and you want to remember them, a picture is worth a thousand words.  And there are tons of real estate agents.  Some could argue too many.  But to potential clients and strangers I give the plain embossed logo card.

BUT, I refuse to get my picture retaken.  People keep telling me I need to, I guess to "glam it up."  Call it my own little defiant act.

Sharon Paxson
Sharon Paxson, Realtor® EQTY Forbes Global Properties - Newport Beach, CA
Newport Beach Real Estate

Melissa - I think the reason that agents put their picture on cards is because there are so many of us, and that we want the prospect to remember who we are. I think photos can be done very tasteful.

Oct 30, 2008 03:18 AM
Aspen Robinson
Century 21 Tri City Realty - Saint Marys, GA

I do agree with some of your points. The glamour shots and the overt sexual poses have got to go. It sends a message that as an indsutry we are not holding ourselves to the professional standards of other industries.

I think placing your photo on everything became a way of gaining recognition when your walking down the street or out in town. I can say that I have gotten leads from people just by recognizing my face off a card or marketing.

My concerns with the photo is one of safety. I've always been concerned that people may look at the photo and then either stalk or harrass agents because they feel they know them and they most definitely would recognize them.

 

Oct 30, 2008 03:20 AM
Connie Goodrich
Keller Williams Realty - McKinney, TX
CRS ABR (McKinney Realtor)Texas

If you don't have a picture, then may I suggest having a logo designed (if you do not have one) that is reflective of you and your business?  Some personal tie gives a professional image if it is a photograph, logo, scene.  Its sets you away from the stale "canned cookie cutter" card to one that gives a warmth, tool to link.  Not all people take good photos and certainly stay away from that feature on a card.  I do believe that some branding is necessary. 

I use both, a logo and photo (at least for now).  I believe a warm smile and proper styled business attire gives me the image needed for home sales.  I do not place it on my signs, I believe that the Home for sale should be about the house, not me so I leave that more company image.

Of course, it is you and your personality.  The nice thing about running your business is that you are empowered with all those decisions, just make them thoughtful ones.  Embrace trends but keep your individual flair.

Best of luck

Connie Goodrich

Keller Williams Realty

Dallas, Texas area

Oct 30, 2008 03:26 AM
Rob & Jeannie Steward - Realtors®
RE/MAX Advantage - Nashville, TN
We Work TWICE As Hard For You! - Ashton Group

Recognition from several consistent farming efforts has brought us business. It goes with the saying "I never forget a face", but even I myself am horrible with remembering names. So the portrait card is a okay with me.

But please, update the that photo from the 80's people!

Oct 30, 2008 03:27 AM
Cherimie Crane
Cherimie Crane & Associates - Beaufort, SC

I like this post! I haven't really thought of it like that before. I will say that I do find myself sometimes skipping over posts that have no picture...but LOOK...I didn't this time, so obviously your title was enough.

Oct 30, 2008 03:33 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

With strangers routinely greeting me by name, I think my photo is carrying its weight.  Unless I make a major shift from retail residential real estate general brokerage, I expect to maintain it.

And there ain't no glamour in it... :D

Oct 30, 2008 03:43 AM
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

And yet, you have your photo on your website for the world to see?  

Oct 30, 2008 03:48 AM
Melissa Loughridge Savenko
RE/MAX Commonwealth - Richmond, VA

Wow!  Four quick comments in a row!  Thanks to everyone who has responded, I really appreciate the feedback.

Just some quick clarification:  My opinions are heavily informed by my background.  I am a former Big Law corporate lawyer, and law is an area where you have to brand both the firm (equivalent to the brokerage) and the individual (equivalent to the sales agent).  But Big Firm lawyers never put their pictures on cards - at least I've never heard of or seen such a thing.  Individual lawyers build their "brand" by becoming expert in a particular area of the law, or developing a reputation as the best at something. 

Back to our own industry:  I've noticed that all the commercial real estate agents I've met or worked with do not use photos on their cards or marketing materials.  Why are we in residential real estate so different?

I don't think it's necessary to have a photo on a card or marketing materials to "brand" yourself.  IMHO, the best way to brand is to work hard, service clients well, and develop an expertise.  And my primary objection continues to be that photos on cards are...well....cheesy.  I think it perpetrates the image of real estate agents as not in the same category as "true" professionals - doctors, lawyers, architects, etc. - all of whom have to "brand" themselves individually to get business, and none of whom put their photos on business cards.

And a rather silly thought:  Isn't that why it's called a "name" brand, and not a "face" brand? [:)]

Oct 30, 2008 03:52 AM
Kimberly Thomas, Broker-Associate
www.KimThomasHomes.com - Voorhees, NJ
Keller Williams Realty - Voorhees, NJ

Melissa,

We are of like minds on this issue. Even before I was a real estate agent I wondered, "why do they do that?" It's so demeaning and unprofessional.  Are they selling themselves or homes???  I have been in the business for 4 years. I've been in either RE/MAX's Executive or 100% club each year that I've been a Realtor, so I'm doing OK in real estate. I have never had my photo on my business card and never will. I now know that in real estate, one must sell onself as much as the home.  But I prefer to lead people to me through providing great customer service and by doing what I say I will do. That gives me a practice that thrives on about 70% of new business from referrals.  To my way of thinking, the picture on the card is "old-school".  Today's consumer wants to know how you will help them. They don't care about your looks. We Realtors need to remember that it's about the client, not about us. It's not our fault, we are encouraged by our brokers to do this, just for the reason you were given... because everyone does it.  However, I think there needs to be a trend away from this. Let's start a movement! LOL  By the way, after my 1st post on AR I was told, "You need to complete your profile with a picture!" Well, in that case I did acquiese; but because I am writing and communicating with fellow agents and that's what they're accustomed to. I truly believe that the real estate buyer or seller could not care less if your photograph is on your business card.

Kim

Kim Thomas, Broker-Associate- RE/MAX Preferred. Voorhees & MullicaHill, NJ

Oct 30, 2008 04:01 AM
Melissa Loughridge Savenko
RE/MAX Commonwealth - Richmond, VA

Dear Susan Emo:  You are exactly right.  My picture is up there in all it's cheesy glory on my website.   But here's my rationale (or what you might call "my excuse" - [:)]):

  1. I didn't create my website, my brokerage did.  I hardly pay attention to it (which is not a good business practice, I know, I just find it hard enough to stay on top of OTHER marketing channels, for which I have more interest and/or aptitude).
  2. Once again, I come back to the law firm model.  Most law firms DO put the lawyers' pictures up with the profile on the website, based on the premise that clients want to see who they will be working with.  But that is a very new practice (c. 2003ish?), and they DON'T put the pictures on the business cards.

I have struggled with the "where to put the picture" thing since I've been in the business.  I think it's a personal decision, and plenty of people obviously disagree with my position.  That's fine, I don't mind.  I just wondered, back when I was new to the business, why residential Realtors do it, and no other category of service professionals do.

Oct 30, 2008 04:03 AM
Magi Roth
Simply3 - Vaughan, ON
SIMPLY3

Suggestive or revealing poses on business cards can have a negative impact.  Just think about the jealous or insecure wife or the jealous husband, what about a couple that are already having problems, they would not want their partner spending time alone with someone like that. 

Maybe using a passport photo?  No smiling, no posing, most of them look like mug shots! Okay, how about using mug shots!

Seriously, it is understandable that REA's would want their photo on their  business card since they have so much competition out there.  Maybe lawyers, accountants, doctors and dentists should put their photos on their business card too! Wouldn't that be interesting!  I don't have my photo on yet cause I don't have a recent one, but I am working on it.

Oct 30, 2008 04:12 AM
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

Melissa -  thanks so much for responding.  You stated "based on the premise that clients want to see who they will be working with.  But that is a very new practice (c. 2003ish?)"   
That is my point exactly.  People will choose to work with us because of our competence and capabilities.  But also because they may feel we are compatible.  They won't fully appreciate our competence until after they work with us so I feel a warm and friendly photo will go a long way towards attracting them in the first place.  ( My broker once drew a mustache and beard on my photo because I was getting more calls than he was based on me looking "approachable and friendly" )   
I don't believe I would choose a lawyer who looked friendly - I want them to be cut throat!   We're providing different services and our business is far more people friendly than that of a lawyer.    I guess we Realtors are trendsetters because we've been using our photos long before 2003!

Oct 30, 2008 04:21 AM
Melissa Loughridge Savenko
RE/MAX Commonwealth - Richmond, VA

Dear Susan Emo:

I respectfully disagree.  I don't think Realtors are trendsetters.  I think it was just a really cheesy, tacky, bad marketing ploy that somehow gained momentum.  I think if we asked people OUTSIDE of the profession, most would agree with my assessment.  But I do think it's a "different strokes for different folks" sort of thing.  Do it if you want to.  As for me, I want people to know my NAME, and associate it with expertise.  I don't want or need people to know what I look like until we start working together.  Should a client choose a Realtor because they looked "approachable and friendly," or because they are the best Realtor at [X]?

Maybe I will create a poll on my LinkedIn network and see what the results are.  THAT would be interesting!

Nov 04, 2008 07:30 AM
Randy Landis
Living in the Pacific - Tupelo, MS
Life is Good in the Tropic Shade!

Well, after years of deliberation, my jury (Melissa) is in and I agree with the verdict. I have flip flopped on this issue for years and have ordered cards with, without, with, without, and am currently with photos. From a purely professional prospective (which is the reputation we all should be seeking), if you couldn't impress upon your clients with your personality, talent, skills, and professionalism from the onset, you're not going to do it after the fact with your business card. In other words, if you EVER get that second chance to make a 1st impression, I don't believe your picture on a card will do it.

Mar 21, 2011 01:54 AM