I had been working with a couple from out of state PCSing to Ft. Campbell KY for almost two months going from Rent, Buy, Rent, Buy... to finally BUY. OK! we got a winner! By the time they finally decided to buy and decided on which house, they only had 4 weeks left to report to their new duty station.
I e-mailed the lady a list of 3 bankers and 3 mortgage brokers and explained to her that if they wanted to close in 3 weeks, they should be looking closer at the services of a local bank instead of a broker for the reason that banks lend their own money and even better, they underwrite their own loans, no need to wait - quicker closing.
Two days later I get an e-mail telling me that her husband had already made contact with a local mortgage broker and he would like to stick with them. I asked who it was and I was very dissapointed to find out it was the same one that ruined my last closing. I explained to them that the company was good but the new processor they had just hired was very new to the business and lacked experience and knowledge. To make my case I explained to them that my last closing with them went from 4 weeks to 6.5 weeks and communication was non-existent and I ended up doing most of the work.
Well, they did not listen! I said my peace and went on to do my job! Knowing what I had coming I tried to stay on top of things but as expected their sale did not close when anticipated. The buyers came in town a day before closing and ended up staying in a hotel for 10 days with a truck full of furniture and clothes sitting in the hotel's parking lot (which by the way they were paying for by the hour), their 8 mont pregnant daughter was having a hard time adjusting to hotel-living and their poor dog sat in the kennel for the entire time.
By day 7, my buyer was starting to really lose his cool. He threatened to pull out of the deal alltogether and go find a rental. I had to remind him that it really wasn't my fault and that I had warned him about this 5 weeks in advanced. Nevertheless I called a good friend of mine (used to be the senior processor at the same company) and ask her to please, point our totally useless processor in the right direction so we can get the deal closed.
This is what happens when the client's don't listen to you! They assume you have a hidden agenda, don't do their reference check up work and end up hurting themselves in the process! Anywa, we finally got it done! What a mess!
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