I went to one of my favorite restaurants with a close friend. The service was unusually slow. When the waitress finally took our order I had sinking feeling she would get it wrong. (Sometimes you just know). I made a point to explain it clearly twice. After an unacceptable period of time a manager came to the table to tell me they didn't have what I ordered. I was disappointed because I was ‘in the mood' for something particular but I couldn't have it. Being that I had invested time already I decided to stay and deal with the change. When the order was delivered to the table it was wrong. I was getting irritated and made it a point to tell the waitress what was on my mind. She was apologetic and made things right immediately.
Then the check came. It was a lot less than what I expected so I had to do some close inspection. I saw that I wasn't charged for some of what was ordered. I called the waitress back over to the table. I showed her the mistake and she informed me she omitted some things on purpose because of the slow service and mix up. I told her I didn't have a problem paying what I actually owe and wanted her to adjust the ticket. She smiled and said, "I hope you have children and you are teaching them your principles. Most people would have paid and left." This made me feel good so I started to think maybe her service wasn't so bad after all. (I know, a sucker for compliments).
Let's fast forward to a few days later. I am at the same restaurant with a prospective new agent. (Still wanting to feed the craving). The service was good and the food was great! When the check came it was exactly what I expected. I hand my card to the waitress and she says, "You were you here a few days ago, right?" Me, "Yes, is there some sort of problem?" She said, "I heard how nice you were to the other waitress and about how you wouldn't let her under charge you."
Needless to say, the agent signed with me and will be coming on next week. Not too shabby, eh? My point of telling you this is not to toot my own horn. It is to remind you the smallest amount of kindness and sticking to your principles (regardless of your disappointment in others) will be paid back in Karma or in cash. Sometimes both!
That is a great story. Never underestimate the power of doing what is right.