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How to register your customers and show absolute insecurity

By
Real Estate Agent with Majestic Properties 3061802

aliens in MiamiSomething happened to me today that I wanted to share, share so we can either learn what not to do, or share to show how desperate some agents are right now.  Either way, here's the story.

I received a telephone call from a real estate agent wanting to show one of our listings in five minutes.  I happened to be close by, in between appointments, the house is vacant and told her I could definitely show her the property.  She arrived with her customer, looked at the house in detail, including the back yard, asked very intelligent questions about the area and the condition of the home and left.

About 10 minutes later I received a call from the same agent wanting to "register" her client.  I very politely told her that I did not understand her request.  She explained that her client was working with several real estate agents, was not loyal to anyone and would like to send me a fax "registering him."  (I don't know if this a norm in other parts of the county, but here in Miami, it's a bit STRANGE).

So I asked the agent, "let me get this straight, you are registering your customer because you are afraid that he will go behind your back and call me directly?", she responded with a simple "YES."

So here is a man that does not want to sign an agency agreement, and has several agents working for him at the same time... whose fault is that?

I can tell you that if this gentleman were to call me directly, I would get the other agent involved, I would NEVER cut her out of the deal, it's the way we are, it's the way we do business.  Do unto others as you want done unto you (forgive me if I butchered the saying).

I can also tell you that by accepting to work with people in those terms, you are only making it difficult for yourself and may be wasting a lot of time.  I always tell my buyers, if you want 100% of me, I need 100% of you and that includes loyalty......sign here.

Comments(59)

Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL

Chris - I thought exactly the same thing.  This guys really liked the house but I will probably never see an offer because of the agent's insecurity....I almost felt like calling her broker who happens to be a friend to see if he can help her.

Maggie - I told her we would cross that bridge when we got there and not to worry about her commission with us.

Diane - we need to learn how to say "no" - there was a good post about setting boundaries yesterday by Mario Trejo (and since we're learning...an example of "brief-remark")

Cynthia - not many use buyer's agencies here in Miami - but if the customer does not want to commit, at least have them sign a buyers agency for those properties that you have shown them.

Cindy - that would be an incredible thing - but you know how difficult it is to change an industry that already has so many controversies.

Tim - "a cling on" you are funny!  We had a situation just like that where the buyer did not want to work with that agent and had us draft up the offer - we called her to ask for her license number to give her the commission and she was in total shock.  She did NOTHING during the whole transaction and at the end....not even a THANK YOU!

George - thanks for your comment, thanks to that I will start my day with a great positive outlook!

Apr 18, 2007 01:54 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL

Mitchell - it is comon here for customers to register at open houses, but that's about it....and even then, I've had listing agents tell my customers, "oh don't worry, ines is my same office, I can draft the offer for you" - THANK GOD, I educate my customers and they are loyal....I've learned the hard way.

Bryant - what's funny is that she can't get the client to commit, but she has no problems asking another agent to - talk about mixed signals.

Christy - when I wrote this post, I was truly hoping it was coming practice in another part of the States, but now I see it was REALLY STRANGE.

Aziz - that was cute!  bullseye it is!

Hey Alex - thanks for stopping by...and the GOLDEN RULE does live!

Apr 18, 2007 02:00 AM
Chris Tesch
RE/MAX Bryan-College Station - College Station, TX
College Station, Texas Real Estate

I don't ever ask them to sign, but if I find out they are working with other agents I won't work with them and I tell them bluntly why.

Apr 18, 2007 02:33 AM
R. B. "Bob" Mitchell - Loan Officer Raleigh/Durham
Bank of England (NMLS#418481) - Raleigh, NC
Bob Mitchell (NMLS#1046286)

I agree, the woman was silly wasting her time with a buyer who was openly working with several agents.  The cost to benefit analysis doesn't work in that situation.  She is more than likely wasting her time.

Regarding an agent cutting another agent out, I've had it attempted and probably happen to me on several occasions.  Is that Human nature or simply a reflection of the fact that there are far too many real estate agents out there and that some agents are desperate to close a deal?  I don't know?

R.B. "Bob" Mitchell

ValueList Real Estate Services, Inc. 

Apr 18, 2007 02:46 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL

Chris - it's the way it should be - but there are some out there that are not so nice.

Bob - I've had it happen to me on many occasions with the same local agents - I avoid them at all costs and If I am showing one of their listings, you better believe I'll have a BBA.  I don't know if it's a reflection on the amount of real estate agents, I think it's a reflection of our values.  But I truly believe that what goes around comes around.

Apr 18, 2007 02:59 AM
David A. Podgursky PA
THE PODGURSKY GROUP @ Re/Max Direct - Boynton Beach, FL
THE PODGURSKY GROUP - Make the Right Move!

That is a Realtor grasping at straws

you have to prequal your clients.  If they're running around behind your back it is one thing.  If they're looking with others, then that means you have to work FASTEST not BEST

wouldn't you rather put your best foot forward every time and be remembered by those who will be loyal to you today AND tomorrow?

maybe the Realtor was just NOT turning any business?

Apr 18, 2007 03:03 AM
Virginia Halter
RE/MAX Signature Properties - Harrisburg, NC
ABR, CDPE, CRS, GREEN, SFR, SRES

I guess I can reiterate what everyone else has already said!  Get a buyer agency agreement!!!  If they don't know you well and aren't comfortable signing a long term agreement then get one for the day so you have coverage for the homes you show to them AND you have the time to get to know each other better.

I would be very reluctant to accept an offer from another agent if I recognize that the client had come in with someone else.  Buyers do have right to choose their own representation, however, we have a certain amount of courtesy to each other in our field.  It's just NICE!

I still don't know about registering someone.  That sounds too much like holding me to a promise of delivering back a buyer.

Apr 18, 2007 03:37 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL

David - local investors are known not be loyal, they call eveyone and their mother, if you take one of these as a client, they tell you from the beginning that they are not loyal....if you work with them, it's a risk.  What we do is keep a list of these investors and call them when we have a listing that may fit their needs, we never grab them as buyers.

Virginia - you mean to tell me that you would not receive an offer from another agent if you recognize the client had come with someone else?  You are representing the best interest of your seller, it's our job to submitt all offers, at that point, it is not my job to babysit the other agent.  I'm with you about courtesy to each other, but not doing each other's job.

What do others have to say about this?  How would you handle an offer if the buyer had come in with a different agent?

Apr 18, 2007 04:03 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
In Daytona Beach, this is a common practice in commercial real estate; not so much in residential, but not unheard of either. 
Apr 18, 2007 04:27 AM
Laurie Manny
Long Beach CA Real Estate - Long Beach, CA
Thanks Ines, I took a little break.  I am swamped and was exhausted.  Nice to be back.
Apr 18, 2007 06:19 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL

Lisa - glad to see it's not totally unheard of - thanks Lisa.

Laurie - it's nice to have you back, you were missed!

Apr 18, 2007 07:04 AM
Judy Cicalese
William Raveis Real Estate - New Canaan, CT
Market Knowledge-Social Media Savvy 203-638-7812

Here in CT - Most of the Agents I know follow the law that we must have a signed BA to show another Agency's listing.  Being in the business for 3.5 years, I started day one with being very comfortable asking buyers to sign--it's how I was taught.  I've had maybe 1 or 2 who did not want to sign, but very few. I explain to them they must sign "even if it's for today only and only certain homes" and at the end of the day - if we don't want to work together - we go our separate ways.  99% of the time, they sign on with me.  There have been a few that I'm glad I'm not working with.  It goes both ways.

Apr 18, 2007 07:06 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL
Judy - I think that as a newer agent you have less of a problem requesting for BA's to be signed, because you have no bad habits, because you have done it no other way.  Stay with it and those that don't want to sign, you are better off not working with.
Apr 18, 2007 03:43 PM
Ann Cummings
RE/MAX Shoreline - NH and Maine - Portsmouth, NH
Portsmouth NH Real Estate Preferrable Agent

Ines - this 'registering' would be a bit odd up here in my area, too.  Like you, I'd get the other agent involved if that guy called me directly, too.  What a weird way to do business - I'd bet that buyer thinks his way is the best way because he thinks he's going to miss out on a 'deal'.  What he doesn't realize is he's getting absolutely no service at all and his own actions may cost him that very 'deal' he's looking for.

Ann

Apr 20, 2007 12:09 PM
Gail Robinson
William Raveis Real Estate - Southport, CT
CRS, GRI, e-PRO Fairfield County, CT

Ines, In Connecticut it would be against real estate law for me to take a buyer to another agent's property without a signed Buyer Agency Agreement.  I will sign a first-time client up for specific properties so that they don't feel they have make a commitment to someone they may not like, but after that I require a six month Buyer Agency Agreement for my market area.  I did have a listing where a client made an offer on the property through two different buyer agents -- one was able to produce a Buyer Agency agreement and the other one could not, but swore the client had signed one.  Since they both presented signed offers from the client (albeit months apart), I let the two buyer agents decide how to divy up the commission and it all worked out.

Apr 20, 2007 02:03 PM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL

Ann - that's exactly right, the costumer is really doing himself a disservice by not committing.

Gail - talk about an interesting perspective - they should adopt those rules here in S. Florida, it would make a world of difference!

Apr 20, 2007 02:09 PM
Jon Washburn
Seattle, WA
This is a terrific post... it has all the right elements (I see you did your homework!!)
May 01, 2007 03:27 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL
Thanks Jonathan - working my tail off here!
May 01, 2007 07:06 AM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead
Hi guys, I missed this post first time around but thanks to Tisza, I caught it today. I'm with you, NO WAY would I put myself in this situation with a buyer and I love your 100% approach. Same approach I take. Thanks for sharing your story.
Jun 27, 2007 11:53 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL
Hey Ryan - better late than never!  THANKS TISZA!
Jun 27, 2007 03:22 PM