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Stay In Contact with your Past Clients and They will Come back to List with You

By
Real Estate Agent with Lucky Star Realty 01708681

Today I received a call from one of my past clients who I had the listing of last year.  We had the property listed for six months last year and it did not sell, partly due to the listing being slightly over priced, and the other part due to the changing economy and falling housing market.  So we took the property off the market and my seller decided to rent out the property instead.  But through out the past year, my seller and I kept in constant contact, she would ask me for advice about how much rentals are going for per month, I would call to see how she was doing with the house, etc. 

But today, she called me and was tired of dealing with the tenants and now she would like me to list the property again.  So I am in the process of writing up the listing agreement as we speak. 

This goes to show that if you keep in contact with your clients and have a good relationship with them, they will come back to you for the excellent service that you provide.

Pat Tasker
Shorewest Realtors - Germantown, WI
Your Milwaukee Metro Area Agent (WI)

It is a nice thing to do, send a "thanks for the opportunity, if things don't work out, give me a call...."  Every once in a while they call you...and you know its easier to be the second or third broker.

Nov 10, 2008 01:45 PM
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co

Hi "T"

You are so right on this one. What you said about ..."my seller and I kept in constant contact". This makes all the difference in the world. Repeat clients and personal referrals can be the life blood of a successful business, irrespective of the market.

It's been essential for me and wonderful way to do business, they already know you, like you and trust you!

Nov 10, 2008 01:58 PM
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Congratulations; this is an important function.  I have a great relationship with many past clients , tonight i was having dessert with a couple of them.

Nov 10, 2008 01:59 PM
James Engel
Keller Williams Realty Beverly Hills - Beverly Hills, CA
KW Beverly Hills

Congrats, follow up and keeping in touch with your database is what brings old business back and you seem to have mastered it. Hopefully many more listings for you

Nov 10, 2008 02:28 PM
Renee L. Norton
Birmingham, AL

Good for you!  Keeping in touch is a major factor in repeat business.  It does pay off!

Nov 10, 2008 02:58 PM
Thavisak Lucky Syphanthong
Lucky Star Realty - Eureka, CA
Helping to make your dreams of home ownership come

Great follow up is key to our business and our success.  Keep up the good work everyone!

Nov 10, 2008 04:02 PM
Sheila Moran
RE/MAX Access (Garden Ridge, San Antonio, New Braunfels) - New Braunfels, TX
SanAntonioSheila.com, RE/MAX Access, 210-32

great job of staying in contact and being the expert when she needed it....that's what our clients need from us!

Nov 18, 2008 01:39 PM
Darla Jensen
Edina Realty - Crosslake, MN

Communication is everything, whether it's professional or personal - it is number one.

Nov 18, 2008 01:45 PM
Bo Kociuba
McGraw Realtors - Mustang, OK
Realtor - Mustang, Yukon & OKC Metro 405-812-1572

Congratulations! Perseverance pays...

Bo

Nov 19, 2008 03:23 PM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Hi Thavisak

Our past customers are the gate way to tomorrow's referrals and sales.

Good luck and success

Lou Ludwig

Nov 24, 2008 06:37 AM
Elayna Fernandez
the Positive MOM - Fort Worth, TX
BE Positive and You'll BE Powerful!

Marketing Naples FL  Thank you for your testimonial. I applaud your ways and hope others emulate it.  I think sharing blog articles is a great way (tips, subjective and objective market updates). E-newsletters are becoming quite popular, as well, but the phone call...it's priceless and never fails.

Elayna Fernandez - Real Estate Marketing Naples FL

Dec 06, 2008 05:16 PM
Matthew Ferrara
-- www.matthewferrara.com - Boston, MA
Matthew Ferrara & Company

Great job, Thavisak!

It's amazing how simple - yet so POWERFUL - keeping up with past clients is for getting more business. While everyone else around you is running ads and mailing postcards and doing e-SPAM to people, all you needed were a few choice contacts over time to bring home another deal.

I love these stories because it proves that most agents make real estate much harder than it really has to be!

Keep up the good work,

Matthew (www.matthewferrara.com)

Dec 07, 2008 01:19 AM
Rich Rogala
Consistent Clients - Chicago, IL
Real Estate Marketing Coach

That's great! I think repeat clients are a sign of a job well done, even if you didn't sell the property the first time. She obviously knows you cared, you tried, and you were there to help her, and so she came back when she was ready.

Dec 08, 2008 01:06 AM
Melissa Sall
Sulek & Dutton Real Estate - Saint Clairsville, OH
Realtor ~ Belmont County ~ Ohio

Yes, staying in contact is very powerful. I'm getting all my fruit baskets ready to deliver to past clients this week. Something simple goes a very long ways to clients.

Dec 09, 2008 05:26 AM
Shelley Kreutzer
Community One Realty - French Valley, CA

Thanks for sharing this. I will be sure to use this as well.

Jan 27, 2009 04:25 AM