In working with a client the other day where another woman Realtor was involved it amazed me that the client talked about some personal troubles concerning her family and this other woman kept her focus on business at hand and didn't acknowledge this area of the client's concern.
Don't Become A Heartless Wonder.
Sure, we all want to stay focused on the purchase or sale of a property. But don't get so involved in the science of real estate that we forget the art of real estate. Know that this is, first and foremost a people business, with emotions, real lives, and real consequences of decisions made.
It is a talent of a balancing act by the REALTOR. Using one's head, staying calm among all sorts of stormy seas you find yourself in, but allowing you heart to shine through as well. How is the client feeling today? How has their day gone up to the point of meeting with you? What would they like to accomplish on this house hunting day? Are there others involved in their life that need to be in on this decision that we need to get involved early on?
That saying about people remembering how you make them feel when all is said and done is very true. The heartless wonders out there don't know it but need to be educated that they are making clients feel cold and ignored. And that is something all good REALTORS do not want to do. Especially if they want to be good, if not even stay in this business!!
Have you ever seen these types that seem to have deaf ears to these little feelings that pop up with clients in conversations?
One can never acknowledge too much another's feelings.