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32 Comments on Don't Become A Heartless Wonder
Gary, The reason, and only reason, I choose the Real Estate field was because I love people, I love to know them better, to share their needs and dreams... more than the lucrative side of this business I was fascinating with the human, selfless side. To help someone to realize the dream is the best side of our business.
Hi Gary...Sometimes I have to be careful not to care too much. I can only do so much for some people and there are times I have to remind myself of that.
I do not know how someone can be oblivious, intentionally or unintentionally, to another's problems.
Kate
If you find it in your heart to care for somebody else, you will have succeeded.
- Maya Angelou
"People will do business with you not because of what you know, because of how much you care"
Sal
Keisha: PEOPLE are everything!!
Joan: The RELATIONSHIP trumps everything else!!
Hi Carole: Letting your own defenses down allows you to build a strong bond with people. And Carole you NEVER could be heartless.
Marilyn: Excellent point that the heartless DO NOT get referrals.
Sharon Richards: I've seen some agents go from Residential to Commercial because they couldn't nurture very well.
Debe: No one and dones. Great choice of words.
Allegra: You bring up an excellent point that with the stresses of the transaction all the more reason to be compassionate with people.
Valerie: It never hurts to be kind. Kindness is always good in the world.
JL: Heartless attorneys LOL. The good ones??
Virginia: We should practice compassion you are right. Some are not good at it.
Sharon Paxson: Calm and have a heart, and we will go far with people.
Alyce: It's funny, some clients WANT us to be Dr. Phil, which we have to watch that.
Arina: I KNEW you were in real estate for the love of people. See, I KNOW YOU!!!
Kate: When someone is rude maybe "they" were the one having a bad day. We most likely should be empathetic and not sympathetic in a business world setting.
Sal: Caring is where it is at.
Hi Pat: Great comment. All the talking is not only about real estate. Just like on Active Rain. If all we talked about was real estate we might run out of ideas soon, and never see beautiful photos like on Wordless Wednesdays.
Pat: Just because I join a group does not mean I participate. I could. Or I could not. You cannot put me in a box my friend. Actually I think the reverse psychology works best on me. Tell me NOT to do it and that's when I do it. It is a cross-wired, or stubborn as a mule thing. Sometimes I join the group as a "reader." I am not ever a slacker although I won't deny missing some interesting stuff if I don't find it or have it pointed out to me with a 2 by 4. I would never say you were subtle. Yes the running does make me run out of gas (and time) and I agree some days I do feel like I am running in circles.
Wow, sad state of affairs people are in now, sometimes all we can do is listen. It's the least anybody can do. Thanks for sharing Gary, you are soooooo wise! :)
Gary - I have noticed some agents are hard and cold. I always wondered whether they were like that when they entered the business or became that way over time. Having been in this business four years now, I can understand how people can get that way. I see some agents, mostly those who will work with anybody and aren't selective in choosing their clients, harden over time as they get burnt by bad experiences with clients. I work with people I know or who seek me out and my experiences have been mostly very positive ones with my clients, which allows me to feel comfortable giving a lot of support and caring to my clients.
Think there is a cold and hard agent who commented here recently... regardless, yes, this is a people business.... maybe that is why I love the creative aspects and the marketing so much more!
Hi Gary love your photo choice....kinda makes wearing your heart on your sleeve seem cruel :)
On a serious note - it's so sad that some people forget to be human! But my thought is it probably wouldn't matter what profession this person was in...there's really not an excuse for being heartless - and I couldn't agree more with your thoughts about her conduct.
Thank you for the reminder my friend. It is not always about the sale, it is about building a relationship.
Sometimes we have to step back and put the business aside, just to LISTEN to what someone is going through.
Gary, you're so right! So little about the sale of a piece of property is about the transaction - it's about the life the sellers had in teir old house or the one they will enjoy in their new one. Great post, as always!
Gary: This is too true. Sometimes we need to be there for our clients in ways other than real estate. Then again, I've met clients that didn't want any small talk. Only wanted to talk real estate. That's tough for me because I feel when I know a person, I get some insight into why they want what they want, or maybe even get a hint at something they may want that they haven't even mentioned.
Very inspirational and uplifting post Gary! We need all we can get right now!
Gary,
We are in the people business and considering the feelings of our customers is so important to a successful outcome. It really doesn't take that much effort either.
Hi Gary! I know you know which kind of agent and person I am. In reading through the comments, I found another area where we are similar. I hate to be told what to do. So much so, that I often do just the opposite just out of orneriness!
Loe this post so much! One of lifes greatest lessons to apply in our businesses-People will always remember how you made them feel!!!
I agree Cathy.... " People will forget what you did for them, but they will always remember how you made them feel" I make sure they remember be the good way ;-)
Sal
I'm a firm believer in 'people don't care what you know, until they know that you care'....or something like that, lol........its late.........but I probably veer toomuch in that direction.......most of my clients I take 'personally'.....I'm not sure I know how to do business any other way...
Gary,
I see this business about relationships, not transactions. Our clients have to reveal so many personal things to us as a matter of business (finances, reason for moving, special needs, likes, etc) that it's not uncommon for them to reveal other personal issues. While it's not our job to solve those issues, we should acknowledge them and be compassionate.
Sandy