The Internet is a great source of information and the savvy consumer can get a great deal in many cases. Often, at prices that your local business cannot compete against. This is especially true with commodities, like consumer electronics, books, and clothes... In some cases service is good, other times it is non-existent.

But what about mortgages? Are they really just a commodity? Is one mortgage just like another? Is the final product really all that matters? Is rate really the most important component? Can a company out of Texas provide just as good of a product or service as a local one? The answers to all of these are maybe.

If the most important element is rate, then just like gasoline, a mortgage is a commodity. But you also get what you pay for. Most "cheap gas" is just that...cheap! Saving a few bucks can result in the need for major repairs to your car.

But not all mortgages are alike and not all lenders are alike. The wrong mortgage at the best rate can cost you a fortune. A good mortgage professional can show you why. An average one doesn't even know what I'm talking about.

I am both a local lender and an Internet lender. I have clients all over the nation. I feel that I can do a great job in all situations, but I do my best work when I can develop a relationship with my borrowers and get to know their needs. This is easiest when we can sit down together for a cup of coffee and talk. I also find that it is reassuring to my clients if I am available to meet with them.

After reviewing my business, I've decided to take it even further by making a commitment to my local clients to be at the closing whenever possible. Why should I put the burden on the realtor or title officer to answer questions about the financing?

But what about those great rates posted on the Internet, or the mantra, "Everyone wins when banks compete"? Most of the sites on the Internet that advertise mortgages are nothing more than lead generation companies. If you complete a form to have someone contact you, expect to be bombarded by lenders who pay anywhere from $150 for a live transfer to $5 for a 180 day old lead. Don't Click "Continue" at Lending Tree.  Other sites post rates from different lenders who are paying a fee to get in front of you. They will often post rates that are inaccurate just for the hopes that you will contact them. Bank Rate is Feeling the Heat

Regardless, put yourself in their shoes. If you have paid good money for a lead, how aggressive would you be? What would you be willing to say to get the deal? Or how long would you be able to spend the money, tell the honest truth and watch the deal go to another, less scrupulous lender? (I no longer buy Internet leads...)

Now, do you really want to put yourself in the position of working with a lender who already has a vested financial interest in closing the loan...possibly at any cost? Do you really want to trust what could be the largest financial investment to someone that you really don't know, or have the ability to know?

My advice. Use to Internet to educate yourself, and to get an idea of what you want. (But remember that what you have spent a few hours, days or weeks learning, a good mortgage broker has spent years doing.) Then ask around for a recommendation from your family, friends or co-workers. Or try your realtor, insurance agent, CPA, financial planner, minister or other professional.

Or better yet, follow this link and get to know me.

Larry Morris is a loan Officer with Equipoint Financial Network in Newberg, Oregon. He specializes in relocations and Sherwood, Oregon neighborhoods. He can be reached at larry.morris@equipoint.com. His website is www.PDX-Mortgage.com.

Larry Morris is a Certified Mortgage Planning Specialist with American Nationwide Mortgage Company in Newberg, Oregon. He specializes in USDA Guaranteed Rural Home Loans, FHA Purchase and Refinance, FHA 203k Rehab loans, Sect 184 Native American loans, Hobby Farm loans and conforming purchase and refinances in the states of Oregon and Washington.

He can be reached at 503-421-0096, or larry@PDX-Mortgage.com.

www.PDX-Mortgage.com

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5 Comments on Mortgages: Local Lender or Internet Lender?

APR
18
2007

Even thought I am a Realtor I use ELOAN for all of my personal mortgaes and for all of my internet savy clients. In this super competitve market the internet savy are really looking for the best rate and fastest service. These are the same people who find their agent online and do almost all research before contacting a Realtor online.

If I have a client that needs habd holding I send them to a local person who will give them the best  product, with the lowest rate and the least garbage fees. It is my responsibility to help my clietn get the best possible loan for them be it online or with someone local, whatever is done is always in my clients best interest

8:23pm • #1
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Sandra, While I respect your opinion, I do have to disagree with your point that the Internet savvy are really looking for the best rate and fastest service. This would mean that a loan is nothing more then a commodity. For some this might be felt to be true, but there are so many things that can go sideways during a purchase or refinance.

I talk with to many Realtors and Title companies who tell me of horror stories involving out of state lenders, especially the big impersonal loan mills. This is not to say that all are bad, because they are not.

It's also similar to a FSBO saying that they don't need a Realtor since they know what they are doing because they have read a book or sold and bought a house or two. Do you lower your commission because someone has gone online and found the house they want and just want you to write up the offer? Would you ever consider your services as a commodity? I wouldn't. I believe that a good, full service Realtor is worth his/her weight in gold. I also believe the same about a good mortgage professional.

I looked at ELOANS website and it is impressive. They are dealing in volume. Their rate is similar to what I can get my clients. So what that tells me is that they don't pay their employees well. This leads to turnover and lack of experience. I googled "ELOANS complaints" and was pretty amazed. If you've had a good experience you seem to be one of the lucky ones.

What scares me the most is their statement that processing can be sent overseas. While they give the ability to opt out, I'm still not sure I want my financial information in the hands outside of someone under US jurisdiction. There's enough opportunity for ID theft as it is...

So if your clients feel comfortable that's fine, but I don't think that I would trust my financial identity to them or most other mega loan production companies.

 

11:30pm • #2
APR
19
2007
9 Featured Posts

Excellent post. I have this problem all the time with people who call in. They almost always want to find the best rate and end up finding that the hassle to get the rate isn't worth their time. I absolutely sell myself to the client by spending time with them first. In the end they realize that someone you can meet face to face is worth far more than a .25% better rate. Thanks again for the good post!

1:03am • #3

If we want to go tit for tt with horror stories I can tell hundreds of them about morgage brokers here in the Charlotte area too. People not getting closing info till the day of closing and getting with hit with over 10k in fees on an 280k mortgage.Brokers not getting people actually approved and habging them out to dry when there is no mortggage for them at closing and I could go on and on.

 

As far as financial information being out sourced, you better just put your money in a mattress and start using all cash for the rest of your life as almost every financial institution out sources there info and work to other countries. H & R Block was actually sending it's taxes for clients overseas to be done. Certain companies int he US were using federal prisoners to take phonecalls for sales rooms, ever order a ginsu knife if so the person taking your cc# could have been a prisoner.

To answer your question would I lower my commission for someone who just wanted me to put in an offer on a house they already found. The answer is yes. Part of my commission is driving people around, gathering research and helping make a decision and filling in and submitting paperwork. If they only want a small part them why should they pay a full commision.In an age of competition you must compete, it's an eat or be eatten world unfortunately. 1.55-2% is better then no percent

11:52am • #4
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That's fine. There are plenty of abuses everywhere. On this matter we can choose to disagree.
1:03pm • #5

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Larry Morris, Oregon Mortgages

Sherwood, OR

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American Nationwide Mortgage Company, Inc

Address: 307 E 2nd St Ste 230 , Newberg, OR, 97132

Office Phone: (888) 660-2842

Cell Phone: (503) 421-0096

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Relevant news and information about issues relating to Oregon and Southern Washington mortgages and real estate. I am not an attorney or a Realtor and these views should not be considered as legal advice. Licenses: OR ML3259 WA--510-LO-51175
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