I find it very interesting that people who work/own a Penske or Budget dealership are so quick to criticize Uhaul, unfortunately we at Uhaul hear the same complaints that you hear on a daily basis, there is no substitute for Uhaul! Neither Budget nor Penske can handle the volume that Uhaul handles and that is a proven fact, uhaul houses over 14,000 dealers and centers that stretch cross country and beyond. For all of the people that have had poor and unsettling experiences with Uhaul, I understand your frustration and anger however if you believe that the same problems you had would not have happened with other moving equipment and full service companys than think again, every business will please the majority of they're customers but no matter how hard you try you will always frustrate somebody due to typical company policies.
Under the Uhaul reservation policies that this site writes it states that all reservations require a $100 credit card deposit, this is untrue, there is nothing charged to the credit card until the pick up day. At that point you may choose to use a credit card or pay cash, the whole purpose of the credit card is to show intent. A lot of frustration that comes my way, would be easier to release if customers would not come in assuming that they were about to get the shaft, people in customer service fields no that the attitude that they give is a direct response to the attitude that they were given. I will go out of my way to help a customer out, unless they come in my door with a rude and disrespectful attitude, than they will get very little or no help from me. As a business owner I like all others reserve the right to refuse service to any customer.
I look forward to reading some responses to this letter, I find outside information very valuable.
vs PENSKE-----------------------------------------------------------------------------------------------------------------------------------
I find it very interesting that people who work/own a Penske or Budget dealership are so quick to criticize Uhaul, unfortunately we at Uhaul hear the same complaints that you hear on a daily basis, there is no substitute for Uhaul! Neither Budget nor Penske can handle the volume that Uhaul handles and that is a proven fact, uhaul houses over 14,000 dealers and centers that stretch cross country and beyond.
For all of the people that have had poor and unsettling experiences with Uhaul, I understand your frustration and anger however if you believe that the same problems you had would not have happened with other moving equipment and full service companys than think again, every business will please the majority of they're customers but no matter how hard you try you will always frustrate somebody due to typical company policies. Under the Uhaul reservation policies that this site writes it states that all reservations require a $100 credit card deposit, this is untrue, there is nothing charged to the credit card until the pick up day. At that point you may choose to use a credit card or pay cash, the whole purpose of the credit card is to show intent.
Alot of frustration that comes my way, would be easier to release if customers would not come in assuming that they were about to get the shaft, people in customer service fields no that the attitude that they give is a direct response to the attitude that they were given. I will go out of my way to help a customer out, unless they come in my door with a rude and disrespectful attitude, than they will get very little or no help from me. As a business owner I like all others reserve the right to refuse service to any customer. I look forward to reading some responses to this letter, I find outside information very valuable.[/b][/quote]
Uh....mr. uhaul guy.....you need to wake up. Let's just say I'm a Penske supporter and the company is 100% customer focused and driven. Reservations are not overbooked and the customers are not left helpless. Customers are not told where and when they can pick up a truck (Uhaul oftens doesn't even get a truck for the customer). The truck is guaranteed.........not the reservation. Folks, please read the prior sentence 5 times to let it sink in. To guarantee a reservation means that you're guaranteed to have a reservation. To guarantee a truck is precisely what you're looking for and Penske will provide for you.
Also, nice philosophy on customer service. If a customer comes in unhappy, you don't treat them bad.........always always you treat them with respect. Wow. The Uhaul school of customer service is weak....is it a 5 minute session? 2 philosophy's? Screw the customer and take what money you can from them? Huh. Have you ever researched the court proceedings Uhaul is involved with? Check them out. Take a look at the basis for the lawsuits and bankruptcy.
I understand not every person every time can be pleased, but Penske drives for every person every time. For every 100 Uhaul complaints, there is roughly 1 Penske complaint. Calculate that.
Oh....by the way. Of the 90,000 pieces of equipment Uhaul possesses, how many of them are actually road ready?
Rent with Penske, they will do everything they can to make your move as safe and seamless as possible.
VS---------------------- BUDGET
I received this email today and thought I would post it up here. There are better alternatives out there, people.
Troy, I was told about this site by a customer looking to rent a truck. Your site is doing what you intended. I own a small tool and party rental company in Carlisle PA. We are also a dealer for Budget Trucks formally known as Ryder TRS. I have been renting trucks for the past 25 years and am overwhelmed by the stories at your site. Sure, things happen occasionally, a customer doesn't return the truck on time, or maybe the very occasional break down. However, in 25 years we have had possibly 10 customers without a truck at the scheduled time. That doesn't mean they never got a truck or that they were sent to an alternate location. While it is Budget's position to book almost all 1-way rentals, they also employ a staff of inventory managers that move the trucks, not the customers to the pick up location.
I would hope that you might list this letter and or Budget trucks in your alternatives. Budget trucks typically cost a little more, but the extra expense is a welcome exchange for the customer service that you would receive at the more than 4000 independent businesses that rent Budget Trucks. We are proud of the ability we have to rent Budget Trucks at a fair price and an even greater value.
Respectfully, Chuck Carlson President Drive-Thru Rental Inc. dba Taylor Rental 1122 Harrisburg Pike Carlisle PA 17013 717-243-7524
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