Last week at this time, I was still at NARlando, packing up the Expo and getting ready to head home. The opportunity to talk with hundreds of folks about their business and their ideas was incredible.

However. It wasn’t completely without frustration.

I am still completely flummoxed by the number of people who have an MLS search on their site and yet don’t generate business from it. There were people who stopped by the booth who were paying astronomical amounts of money per month for an IDX, that couldn’t trace a single piece of business back to it. Why would you ever pay for something that never gets you business? As a working agent, this makes no sense to me.

I had a long discussion with a gentleman from Denver, and we agreed on a basic premise. People on our websites want one of two things: information or listings. The vast majority aren’t looking for an agent, they’re looking to consume our knowledge and they’re looking for the local inventory.

So if I can make that user happy by blending those two things well, in a manner that makes sense, by showing them the right information and the right opportunities at the right time, then the chances of that person becoming my client just got better. I’ll be exploring that idea a bit further here, I think. It’s not difficult if you have the right tools.