The real estate market is a tougher place today.  Underwriting guidelines are changing almost daily, rates are a roller coaster at times, and some buyers have listened to the doom and gloom of the media afraid to do anything in the real estate market.  When I received a call from what seemed to be a very well qualified buyer interested in purchasing a couple of homes to rent out and to rehab, I was more than happy to help. 

The referral came from a Realtor partner.  I spoke to Mr. Smith (name changed to protect the guilty) about the first property, he wanted to make an offer.  I gathered all of the information, which turned out to be his wifes information.  red flagAccording to Mr. Smith, his wife is a doctor for a well established clinic in an upscale area and just did not have the time to provide me with a phone call.  I explained to Mr. Smith that I would prefer to speak with Mrs. Smith and in order to provide a "pre-approval" I would need supporting documentation.  I do understand that at times one spouse may have more time than the other, but when speaking with one and the loan will be only under the other spouse I am uncomfortable with that. 

I was referred to Mr. and Mrs. Smith's on staff full time accountant for all documentation necessary to provide a pre approval.  I found this to be awkward and as difficult as getting a 2 year old to understand why they cant eat candy all day.  It took almost 2 weeks to get just about everything I needed (2006/ 2007 W2's, 2 months bank statements, and other asset documentation) except the pay stubs.  I spoke with the accountant on several occasions, but the last conversation with him concerned me.  I asked about the copies of recent pay stubs and was asked if a copy of the check she received would be sufficient.  I explained that I would need the stub as this would provide me with all the detailed information as well as year to date income, which would be necessary for underwriting at a later date anyway.  Mr. Accountant informed me that Mrs. Smith is no longer a W2 employee, she is 1099.  red flagNow as a 1099 employee, she is self employed.  Underwriting guidelines require 2 years self employment.  Unless automated approval only requires a YTD profit and loss or 1 year current 1040's, which she would not have.  After explaining this to Mr. Accountant within a day I received a call from the very busy Mrs. Smith.

Mrs. Smith wanted to check status on her pre-approval as well as tell me that they had put in an offer on another property and needed to close next week.  I explained the issues with needing her pay stubs and that as her accountant told me she is now self employed.  She was shocked, she does not know why her account said that, she was very sure she is still a W2 employee.  I accepted that and asked that she provide me with her current pay stubs so that I could move forward with her pre approval process. 

A couple of days later I received fax with 2 most recent pay stubs for Mrs. Smith.  The pay stubs were created from quick books. red flagOne had a pay period date of 10/1/08 - 10/15/08, the other had a pay date of 10/16/08 -  10/18/08.  The check stub was very vague, not your usual looking pay stub.  Missing was some of the usual suspects, Medicare Tax and State Tax.  I explained to Mrs. Smith that it looked like some of the deductions were missing from the pay stub.  She was unsure why it was showing up this way, but she would see what she could do to correct this.

At this point the red flags were getting bigger and bigger.  I did receive new pay stubs, with all the deductions now on the pay stubs but the dates were still unusual.  I received several calls from Mr. Smith wanting to move forward.  I informed my Realtor partner that I did not feel comfortable providing this information to my underwriter or providing a pre-approval for this borrower.  My lively hood is and has been for almost 12 years now working with people to purchase and refinance homes.  I love my work and can not and will not risk my license for something that just doesn't smell right. 

Maybe I am being silly, maybe over reacting?  My woman's intuition is telling me different.  I have not knowingly been a part of mortgage fraudmortgage fraud and even though as a loan officer my name is mud because of the others that have, I will continue to do what is right for me.  So with all those red flags, I turned away a client.

Kim Murphy

1st Advantage Mortgage a Draper and Kramer Company

Providing Loans in Illinois for DuPage, Kane, Lake, Will and Cook Counties

 
This post has been included in Illinois Information Du Page County, IL Information
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57 Comments on Turning away clients...never easy, but sometimes necessary!

NOV
17
2008
111,928 Points 3 Featured Posts Localism Sponsor

Funny story, Kim!  Looks like red flags abound!  The same holds true for certain sellers, especially in this market.  At some point you have to jettison some people.

10:05am • #1
3 Featured Posts

Kim- I don't know if it was your "women's intuition" or just your normal, everyday common sense but you did exactly the correct thing. The only other thing you could have done was excecute a 4506-T and get a fully completed VOE fom the HR department at her practice but I'll bet you would find that just raised more questions.

10:07am • #2
325,159 Points Outside Blog

Hi Kim;

I agree with you, sometimes you must make decisions such as the one you mention.

10:08am • #3

Kim,

I think you did the right thing. Situations like this makes you think about how our real estate market go into the situation that it is in right now in the first place.

Debbie

10:08am • #4
3 Featured Posts

Kris- I think its interesting how some still try to manipulate the system! Thanks for stopping by!

10:09am • #5
3 Featured Posts

Beth - I think your right, more questions I dont think I really wanted answers to.

Anthony - Not always easy

Debbie - I don't want any part of that!

 

10:12am • #6
189,854 Points 11 Featured Posts Outside Blog

Kim, I think you did the right thing. It's better to be safe than sorry.

10:15am • #7
3 Featured Posts

Mana - Agreed!  I cant make a living in mortgages if they take my license away! I wont risk it!

10:17am • #8
3 Featured Posts

Sounds real shakey Kim. Even doctors lie, and her accountant also. Move to the next one. Hope all else is well with your business. -Ray

10:19am • #9
285,265 Points 4 Featured Posts Localism Sponsor Outside Blog

This looks like red flag central! I am glad your alarms were going off, mine would have been too! Sometimes you just have to be polite thank them for their business and simply decline to work with them. If your gut tells you to run away its probably your best bet. Better to be safe and lose one potential client than to loose your job and freedom.

 

10:42am • #11
1 Featured Post

Good for you.  If you are looking for validation that you did the right thing, let me say - YOU DID THE RIGHT THING.

It is tough to walk away from a loan in this commission based business, but I have always found that if you walk away from bad business, it pays you dividends later on.

 

10:43am • #12
3 Featured Posts

Betina - my gut told me to run.. and fast!

Steve - Thanks for the validation!  and I agree with walking away does pay later!

10:46am • #13
479,909 Points 151 Featured Posts Outside Blog

Kim.....  the red flags were getting bigger and bigger?  I think my red flag would have been the size of Texas once the accountant told me one thing and the borrower told me another... especially since it took two weeks prior to that just to receive normal documentation. And lastly, when Mr. Smith said that they found a house and needed to settle next week.  lol  I'm sorry, I didn't know this could be done overnight, like when you buy a car. 

Overall, I had a client once tell me that his son was working for him. I noticed a $30,000 raise from the year before. I told him that his son had to sign the 4506.... once I explained to him what this was, he said that they weren't interested in pursing a loan with me... lol  It's out there... and people like this should be slapped... I wonder why were are in such a huge financial burden..

jeff belonger

10:49am • #14

Its too bad.  Maybe if they would have been honest with you from the start you could have helped them out at some point!! 

10:53am • #15
3 Featured Posts

Jeff - The red flags were there almost from day one.. BUT I was giving the benefit of the doubt!  The house they wanted to close on in a week was another one they found without my Realtor partner.  Contract was for cash but wanted me to work out an extension... there ended up being so many red flags.  The Realtor who referred them has apologized a million times.  I feel bad for her and all the work she has done with them, she didn't know they were bad apples!

10:53am • #16

Kim

That is scary stuff...good for you looking for red flags...looking forward to reading more hopefully about the market improving...

10:56am • #18
3 Featured Posts Localism Sponsor

Walking away from certain people when they are not qualified or will put you in a compromised situation is hard because everybody wants business, but you have no choice.  Walking away is the only thing to do. 

11:03am • #19

You did the right thing better to walk away and save your ethics than just make money.  I truly believe what goes around comes around.  You will be blessed for this one day.

11:10am • #20
Outside Blog

It's amazing what people will do and expect you to do.  I appreciate your concern and honesty.  Those are the characteristics I look for in the people I work closely with.

11:24am • #21
343,204 Points Outside Blog

We would do exactly what you did -- when there are things that don't add up so to speak or seem fishy it is best to walk away .

11:27am • #22
7 Featured Posts

Elayna  Wow. You were really smart to get out on time. Really scary.  I read your post because scary flags aside, I always give my clients the advice to qualify each prospect and work with only their idea of their "perfect client".  It's tough to turn clients away but sometimes it saves you a headache ... and time you can invest with someone who will bring you business, referrals, and profit.

Elayna Fernandez - Naples FL Marketing

12:43pm • #23

Always, always, always trust your gut!!!!!  You did the right thing. I also had to let someone go this year, not once, but twice!! It's a long story. Anyway, the weight of the world was lifted after the cord was cut, and I have been much more productive.

12:45pm • #24
209,959 Points 12 Featured Posts Localism Sponsor Outside Blog

There's definetely a time to say no. It's always best to trust your business sense. Too many consumers like to take advantage of realtors and ask to have them driven around for a day only to find out later that they used another realtor or already had one. Be strong, take charge.

12:52pm • #25
3 Featured Posts Localism Sponsor

I had to laugh at all of your red flag pics!  :-)  I agree with the other comments -- you REALLY have to be careful in this market.  I also feel back for the realtor who probably spent hours and hours working with them.  Argh.

1:18pm • #26

Kim,

I had a similar thing happen to me back when I was selling automobiles....A couple came in to buy a car and filled out a credit application - Mrs Jones didn't complete it, stating, she needed to talk with their accountant.  I then asked for a social security number to run the credit check - she didn't know it....and would have to get it from her accountant.  Since all you had to do was look at your drivers license, this plus her demeanor was odd, and of course, she didn't have her drivers license.  The couple talked with the finance manager, once the application was completed and left with a new car.  One week later the sales manager got a phone call from Mrs Jones whom said: "I'm the real Mrs Jones and I didn't buy a car".  Turned out, her sister was impersonating her and buying things in her name!  Note:  Back when this happened a copy of a drivers license (or identification) was not required to buy a car. NOW, it is!

Kim, You did the right thing!!!!!

Karen Ferro - Realtor, Essex County MA
1:22pm • #27

You did the right thing.  It's situations such as that one that has us all in this financial mess.  A few people decided they wanted to break the law and profit from it and now all of us are paying for it BIG TIME!!.

Way to go.  NEXT!!!!

1:25pm • #28
1 Featured Post

Kim-You definitely did the right thing!  One of my seller's had a similar situation when selling by owner.  Except the one doing the "not so right" thing was a mortgage broker.  Kudos to you for being ethical!

1:32pm • #29

Kim - You did good; if it looks like a duck, waddles like a duck, quacks like a duck...it's probably a duck.

Bobby Wallace
1:39pm • #30
Localism Sponsor

Kim - I could not agree more with your scenario, I have a few privacy driven clients that I am trying to convince that it wont fly with.

1:52pm • #31

Kim - Yes, I agree. Red flags were all over the place and you should turn away that type of "business."

2:51pm • #32

Kim,

RIDIC!!!  Cut them loose!

Sean

2:56pm • #33
171,378 Points 15 Featured Posts Localism Sponsor Outside Blog Hit Router

Kim - You absolutely did the right thing no question whatsoever. This sure did look like someone who was trying to buck the system and kudos to you for telling them to take a hike.  You should be commended for your integrity.  CONGRATS on the feature and gold star!

3:00pm • #34
6 Featured Posts Localism Sponsor

you absolutely 100% did the right thing. No transaction is worth fraud. That's the type of stuff that helped get us where we are today

3:24pm • #35

You definetly did the right thing.  I bound homeowners coverage on a house the day it was supposed to close.  The guy turned out to have falsified W2 statements and the whole thing fell apart.  I am glad I was not the mortgage guy as he had countless hours into this deal and the guy turns out to be a scam! Better to run right off the bat when you suspect something is up.

3:45pm • #36
145,270 Points 7 Featured Posts Outside Blog

I have denied people for this very crap.

Their response is telling. 

Instead of hanging up on me and calling another lender.... they grill me on why I cannot move forward. Even asking what they can do to get this deal moving. <= weird, huh?

Sorry... real people don't act like that.... they move on. Fraudulant applicants act like this.

 

4:57pm • #37

Kim, I wonder what would have happened if you had just given them the preapproval and went through with the loan. These kind of things always come back to bite you. Good thing you trusted your instincts!

5:26pm • #38
123,432 Points

Kim: Hopefuly you didn't spend too much time on this one. These borrowers toally wasted your time. Goof for you that you knew what was needed to even get the loan done. It's also good about what you say. If a borrower doesn't get it, it's o.k. to kick that to the curb! Take care.

5:40pm • #39
Outside Blog

It sounds like you did the right thing. Anyone can make a believable looking stub these days and unless you can confirm the information it is best to turn them away.

6:27pm • #40

I will turn down over priced listings, especially in this market.

Robert Brown, Cornerstone Real Estate, Logan Utah Real Estate

6:32pm • #41

I will turn down over priced listings, especially in this market.

Robert Brown, Cornerstone Real Estate, Logan Utah Real Estate

6:34pm • #42
109,483 Points 5 Featured Posts

Good for you kim.  Do the right thing and good things will come to you.  Have you read "Blink".  I know you can trust your gut.  Good job.

6:50pm • #43
231,193 Points 27 Featured Posts Localism Sponsor Outside Blog Hit Router

That is awesome !  We need to take a lesson from you.  The times that I have sold no I felt so glad that we did as I knew it would be a waste of time ! Other times I that I thought I have should have said no and did not, I ended up compromising myself or just wasted time.  Am learning to say no more and am learning that it is very important to have this quality.

6:56pm • #44

Kim, That is crazy and you definetly made the right choice. There will always be dishonest people for us to deal with. Thanx for sharing your story.

7:29pm • #45
4 Featured Posts Outside Blog

You did the right thing. Always go with your got feeling. Its better to cut them loose sooner

8:44pm • #46

I fired a client only once, but it felt good and I was empowered. Take control of your business no take control of your life..... When you fire someone there is often no consequences.( most of their friends know they are nutbars anyways !!   

8:49pm • #47
529,205 Points 35 Featured Posts Localism Sponsor Outside Blog

When you see that many inconsistencies, I think it is best to err on the side of caution. Will be interesting to see what happens with these buyers in the future.

9:27pm • #48
3 Featured Posts

WOW!  I never expected this to be flagged (no pun intended) for a feature and to come back to all your wonderful comments.  Thank you everyone for your support!  I know I did the right thing by turning this away.  The prospect of many homes as future business can be something that blurs the lines of ethics sometimes.  But in my opinion its just not worth my livelihood!  I have a family to support and kids that count on me!  Plus ....fraud doesn't look good on me!

Thank you all for your comments!

10:39pm • #49
1 Featured Post

Sounds like you made the right decision. Nothing like dodging a bullet.

11:37pm • #50
NOV
18
2008
415,897 Points 17 Featured Posts Outside Blog

Good thinking, and good job. Unfortunately, the "Smiths" will go looking for another mortgage rep... one who doesn't have any scruples.

1:14am • #51
Outside Blog

Hi Kim, that is why you are who you are.  There should never be any gray matter when it comes to ethics and you did the right thing.

Dean

8:35am • #53
163,954 Points 6 Featured Posts Localism Sponsor Outside Blog

Kim,

No doubt in my mind that you did the right thing!

10:46am • #54
NOV
19
2008

I like some of your articles on activerain and I'm going to put a national referral group together at www.realestateloans.com within the next few weeks with some contacts accross the country.. I'd like you to consider joining my group. REL has just opened up their domain and I think its going to be great for us as an industry.

Mike Rogers

http://mikerogers.realestateloans.com/

mike
6:53pm • #55
3 Featured Posts

Tunrda... I think so too!

Lisa... That is the part that frustrates me the most I think... they will find another lender that will do this loan and guess who continues to look bad in the end... ALL LO's!  SAD!

Dean... You are so right, no gray in mortgages only black and white... especially now!

Barb... Thanks!

Mike... I will go over there and check it out! Thanks

 

10:48pm • #56
NOV
20
2008
197,943 Points Outside Blog

Kim, You are absolutely right.  Sometimes its in your best interest to turn away a client.  I had turn down a few clients and I'm really glad I did.  Saves me so much touble.

8:34am • #57
FEB
01
1 Featured Post Hit Router

Good job Kim!  You did the right thing.  This career doesn't seem to get any easier...does it?  Keep up the good work!

9:55pm • #58

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Kim Murphy | Mortgage Loans in DuPage, Kane, Cook, Lake, Will Counties Illinois

Carol Stream, IL

More about me…

1st Advantage Mortgage, LLC

Address: Dupage, Kane, Lake,Will, Cook Counties, IL

Office Phone: (630) 376-0527

Cell Phone: (630) 235-3917

Email Me





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