Do Buyers' Agents Actually Explain Negotiations to Their Buyers?

I sometimes wonder is Buyers' agent actually explain things to their buyers in terms that they'll understand.  If they do, why do so many things happen that don't make sense.

My latest example is this:  I have a listing under contract. The buyer did their inspections and presented an amendment to the contract.  My sellers countered back. 

The counter included agreeing to one repair, giving the buyer a $500 repair escrow, and leaving the $1200 fridge that is barely 2 years old.

When I presented the fridge, I reminded the agent to let the buyers know that if they feel they don't have a need for the fridge, they could always sell it on Craigslist or at a garage sale and probably get a good $500-700 for it, but we were neither doing nor compensating for any other repairs on a house that had been completely updated and was a great deal.  The sellers didn't want to move the fridge out of state so leaving it was no big deal.

The agent kept telling me they agreed to our counter, but were thinking about the fridge.  What's there to think about?  I got an email saying I would get the amendment "today". Then the next day, I was told I would get the amendment "today".

I called the mortgage person the next day and asked if he had heard from his buyers and if he knew if they were moving forward or not as that day was the last day of the option period.  The mortgage guy said he was told the buyers were signing the final amendment and I would get it "today".

I finally got it on Friday.  I read it to make sure everything was on there that we discussed.  I get down to the special provisions section and it says "Seller to remove the fridge."  Huh?  Why do the buyers want the fridge removed?  It's a nice fridge and they could easily get more of their "high estimate repairs" completed with the money they would get.

I called the sellers to let them know I was sending the amendment for them to sign. I told them the buyers didn't want the fridge.  They were as confused as I was. The buyers basically forfeited a few hundred dollars back to my sellers, so the sellers can now sell the fridge and make back the $500 escrow they agreed to along with the small repair, and get out of there with nothing extra out of pocket.

Did the buyers' agent actually explain this to his buyers?  It makes me wonder how things get lost in translation like that...  Maybe I wasn't speaking English?