My best client almost left me the other day. Oh, sure it wasn't intentional and I am not sure that he was even thinking of leaving it was just what happened and even worse what the results (long term) could have been.
I have a very good client that buys 4-6 properties from me a year and I also sell about the same number for him plus I usually get 3-4 referrals from him too. We probably talk once a day, go to lunch once a week and many other contacts too. And all that said I almost blew it. Didn't mean too. Just got busy and took him for granted and assumed.
A house came on the MLS that he wanted to see. I was pretty sure it was not what he was looking for but I did not tell him. Also, usually in the morning I will drive by the property in question, perhaps preview it and let him know. But I was busy. He called I told him lets do it later today. Ok... but then I got busier and I figured...he'll understand and we can go in the morning. About 2PM I tried to call and let him know but his line was busy so I left a message... I was busy remember so i didn't call back (I left a message). I didn't hear from him the rest of the evening.
Next morning I called him at 9Am "lets go". He told he had already made an appointment with a Realtor in the office next to his to go through it at 10AM. UGH!!!!!!!! So what if they make an offer... will that lead to more offers?? OMG!
Happy Ending. The property was not right (as I was sure but had not told him so) and nothing happened. I got going dug up a property and we made an offer the next day. WHEW. A reprieve.
I let my business get in the way of business. I got too busy. I did not pick up on how important he felt it was. And the worst part... when he told me he had made an appointment with another Realtor he said "Oh, i just figured you were too busy and it wasn't an expensive property anyway" (as if that helps). I won't take for granted again! ANYONE!!