How SAFE is your Home Inspection going to be? Strange question I know.

Hello again,, Your Friendly Home Inspector, Rick McCullough here once again

How SAFE is your Home Inspection going to be? Strange question I know.

And I am at total loss at how to prevent anything like this. I would welcome suggestions, your comments, ideas, anything you think might help. Not only for me but your fellow agents and clients.

I have on two occasions now been where I have felt threatened during an inspection,  I'm not a slight man I stand 6'5", 260 lbs, and can't imagine how the client and agent would have felt or what could have happened if I weren't there at the time. Both times the client and agent were ladies. They were slight in stature.

I'll only relate the first one. The scariest inspection I have ever done.

When I arrived the agents, sellers and buyers, and client were waiting in front of the home. We all greeted each other. Then sellers agent related to me this might be a rather uncomfortable inspection. The parents, who were from out of state, were selling the home and the son, who lived there was upset that he was going to have to move and find and pay for his own place now. I thought she meant that he would be following me around during the inspection. I have been in that situation before,, the seller following me around,, watching over my shoulder. Making comments.. It does not bother me in the least. I inspect the home no matter and give the conditions as I see them, as they are.


She waited outside while the rest of us went up to the door. Knocked and a younger gentleman came to the door. Standing behind the screen door he seemed calm and in control. Not threatening in anyway. He let us in and went off to another part of the house. After checking and starting the appliances in the kitchen. We all proceeded outside to check the exterior. I climbed on the roof, walked around the exterior making notes on the conditions and corrections needed or to be suggested, we walk back in to the kitchen and check the appliances.. The dishwasher has been turned off. I know it could not have cycled through in that time. I started it again. We start down the hall and to the bedrooms and baths, turning on the water in the hall bath I proceed to the first bedroom, door is closed,  I knock. I don't hear anything and turn the knob and enter. Good condition, carpet in good condition,, all outlets working properly,, windows open, close and latch easily, on to the second bedroom,, knock no answer, the same condition as the first. Good
Now I knock at the third bedroom door. No answer again, turn the knob and I am greeted by the young gentleman,, standing inside. He is pleasant. I look over the bedroom and the master bath and then leave, closing the door behind me.

The agent and client are in front of me as we walk down the hall. As we get to the living room and I hear the bedroom door open and a rush of footsteps, as I start to turn I am suddenly tackled from behind. We wrestled to the floor, fortunately I ended up on top. I am yelling at the agent and client to get out. Holding the young man down. I am at a total loss at what to do besides hold him down. Then I see a hand gun laying on the floor a few feet away from us. Apparently he had it when he tackled me and dropped it. It wasn't there before.

The agent and client had run outside and called the police.

I was still holding the young man down when they arrived a few minutes later and took over the situation.

The selling agent showed the police a notarized letter from the owners/sellers that we had their permission to be there and for the inspection of the home. That their son might cause trouble and to remove him from the house if he did. The selling agent had given it to the police outside as they arrived where she had been waiting. None of our party were aware of this letter or what might happen till then.

The police took away the young man and I finished the inspection, a couple of extra bumps and bruises, alone in the house. The agents and client left and waited at a nearby café.

When I left the café the agents were in a heated discussion. I had enough of heated discussions for the day.

So I guess instead of offering a Tip today I am asking for one. How should this have been handled BEFORE we ever got to the inspection. I would have preferred that the young man have been GONE. But as an Inspector that wasn't my call.
So any tips and or suggestions would be greatly appreciated,

PLEASE..

 
Post is included in group: Metro Brokers GMAC Real Estate
Post is included in group: Tips And Advise From a FRIENDLY HOME INSPECTOR

38 Comments on How SAFE is your Home Inspection going to be? Strange question I know.

Absolutely, I agree!  The property owners and listing agent should have made sure the property was unoccupied at the time of the inspection.  I recommend that in all cases, for every inspection, but the owner's instincts about this situation should have made this more than a recommendation in this case.  Had anyone been injured, I suspect the agent and owner could have had some culpability.

04/22/2007 07:24 AM by Margaret Woda, Maryland REALTOR (RE/MAX VISION)


That is quite a story Rick! Your lucky, very lucky! I'm really at a loss to say what could have been done differently though. I always like the seller and buyer not to be present during the inspection to allow the inspector to stay partisan and do his job. But you can't always prevent the seller or buyer from being there. I'll have to ask my office what they think!

04/22/2007 09:43 AM by Danny Smith (DISCOVER TEXAS HOMES)


Rick- Thank goodness you weren't hurt. I've never heard of anything like this happening before. How does an agent make the resident leave if they choose not to? I'm amazed and glad the Realtor had a notarized letter. It makes it easier for the officers to take action. I'll remember that if a similar situation comes up in the future.

04/22/2007 03:30 PM by Jennifer Steck- Denver Real Estate (Rocky Mountain Homescapes, Keller Williams, Denver Colorado)


I have had a couple of other tense situations,, foreclosure and divorce, emotions running on high. this was the second time I was actually assaulted physically though. The other was during a divorce and the guy grabbed me by the shirt. We talked and he calmed down and then left.

So I am wondering how you handle something like that? I would have liked to have known that the guy had a propensity towards violence. But I understand that it is hard to make a seller leave their residence. I just thought in this case they could have somehow made the son leave before the inspection. The agent said he had never been difficult before when they viewed the home.

So that is why I was asking.
  

04/22/2007 04:50 PM by Rick McCullough (Alert Home Services)


I would say that it is best to only inspect a home with everyone gone!

04/22/2007 10:12 PM by Chris Webster (Century 21 The Beach Company)


I think the listing agent had a responsibility to at least give you a heads-up. I mean she had a letter from the owners saying this might happen. Glad you are ok.

04/22/2007 11:00 PM by Albuquerque Real Estate | Ashley Drake Gephart (Keller Williams Realty)


Rick

I have never been physically attack, but I've come pretty close. But I'll save those instances for my blog.

My recommendations,

Know what your dealing with. If it is a rental I really want the owner or landlord present. Actually I fear dogs more than people.

I try to never go over the report if the seller is present.

If it is a divorce and one or both are present I never say a word to them. 

If the sellers ask me how the inspection is going I tell them great.

If they ask me if there are any problems in the house I tell them everything looks normal. 

I always try to act as a guest in the home and treat the home and occupants with respect. 

Be carefull out there, that goes to all of us Realtors,inspector, appraisers et al.  

04/23/2007 08:36 AM by Mitchell Captain Home inspections in Broward, Dade, and Palm Beach (AllSpec Professional Property Inspections Inc)


I've never had a problem like that (Wow) I did have an inspection where the renters were to be evicted and they were less than nice but it went ok. I have a concealed weapon permit but I would never carry it on an inspection. I inspect homes that are occupied all the time. I really don't have a good answer, carrying pepper spray, a stun gun, they make them pretty small now.

04/28/2007 09:59 PM by James R Lilly, CMIA, CHC, CHI (LHI Services LLC)


Rick, What a scary event! Never had the threat of violence at an inspection.  The worst thing I've seen at occupied rental houses is the conditions under which some people live.  Recently did one where the floor appeared nonexistant.  Apparently the family believed that the proper place for removed clothing was the floor.  Every room of this house was strewn with clothing and toys.  The laundry room was so stuffed with bedding and other items that I could not get near the electrical panel. Needless to say (against my own standards) I had to disclaim a lot of things on that report.  I really do hate disclaiming.

05/01/2007 03:12 PM by David Helm, Bellingham,Wa. Home Inspector (Helm Home Inspections)


what a crazy time! Now, from the comfort of our desks we have the time to second quess this...

I think the seller's agent has a ton of responsibility by not informing you that you could have been in for a situation...a letter saying it's ok to inspect? a letter? give me a break!! and you find out about a letter after all you went through? humm? shame on that realtor for not informing you of a potential problem...

you say you came in and the dishwasher was off? did that not ring a bell to you? if it was not important why did you mention it now? if you thought it was different then, did you ask who turned it off? did you address that with someone? second guessing now is easy...but maybe next time when you know you are with the seller and what you are inspecting is impeeded...speak up!?? question why!

that's a wild story and i hope and pray i never get into a situation like that.

glad you were not hurt.

Answer: When you book another inspection with that selling agent...look over your shoulder! Better yet have her/him open all the doors for you in the future...maybe she/he will take the bullet for you? then all you have to do is fish the letter with the bullet hole from inside his/her jacket and give it to the police when they arrive.

 

05/01/2007 08:40 PM by Gary Smith (SafeHome Inspections)


All I can say is......Oh MY!  If anything more serious would have happened, I would suspect the Seller and LA could be up to their necks in legal hot water.

05/02/2007 12:08 AM by Greg & Brian Perry, Working-for-you (Windermere Real Estate N.E.)


Unbelievable that you weren't given any heads up on this.  What a bad experience-sorry it happened to you.

I have had good luck with tenants, they want to follow me around and tell me all! Usually more than I need to know. Lol 

05/02/2007 10:38 PM by Jamie Wisecup (Colorado Thermal Imaging)


Good reason the sellers or tenants should be gone during the inspection

05/10/2007 03:08 PM by Jim Watzlawick (Watz Home Inspections)


Peter,

I have probably done more inspections than yourself. 15,000 plus.  I conduct my inspections according to what will work best for the home, weather, clients wishes and any other items that are pertinent at the time. 

Now

1. I was 20 minutes earlier than the appointment time.

2. There was nothing said about anyone leaving, also as a Appraiser I am used to being alone in a home. Sorry your not.

3. It is the owner's home. They can stay if they wish to. The owners present does not effect me nor the inspection.

4. What is " have not write to talk to home owner" & "So try to take you tardiness up a notch"

5. I have VERY GOOD AGENTS that I work with.

6. About "Taking Something Up A Notch" perhaps you should take some grammar lessons.

Rick

 

05/10/2007 09:16 PM by Rick McCullough (Alert Home Services)


This was definitely a situation where the selling agent did not disclose everything he/she should have.  Endangering people's lives to make a sale?  INSANE.  The agent should have had the son removed or should have at the very least disclosed to the buyer's agent (and therefore to you) that this situation was dangerous and why.

05/12/2007 06:33 PM by Robin Willis, Tucson's Expert Agent, Realty Executives (Realty Executives Southern Arizona)


I think the agent with the letter should have been more responsible, knowing the issue at hand. Could have been a bad outcome, then who would be liable?

Alaska Don

05/12/2007 06:57 PM by Donald Sutherland-Inspector-Seward, Alaska (Marathon Constructors Inspection Services)


This is the craziest thing I've heard in a long time! And hopefully, nothing else like this will happen to you again. Perhaps you could send a short email survey of some sort (or a phone call) to both the buyer's and seller's agents before the inspection about whether the current resident(s) will be present at the inspection. If "yes", then request that these individuals not be home during the inspection. If they refuse to leave, then, find out why.

Real estate can be a dangerous business. We in the business have to rely on our 6th sense often. I have found that the little quiet voice within me (when I stop to listen), never leads me astray.

Best wishes and stay safe!

05/18/2007 12:23 AM by Darleen McCullen, Broker-Raleigh, NC Real Estate (Keller Williams Realty - www.darleenmc.com)


Wow!  That is so intense Rick.  Kudos to keeping a cool head about you and just containing the situation.  It seems that what should have happened is the agent 

with that letter from the owners should have disclosed such a confrontational circumstance.  Perhaps from this, it will come natural for you to investigate with some small talk, I know I will be thinking about your situation for a while.  That's just nuts.

Chad Frank

05/18/2007 02:32 PM by Chad Frank (Exit Family Realty)


Chad, that's very good advice. Anything to save money is great

 

Rod

05/19/2007 02:57 PM by Rod Tinsley (Tinsley, Inc)


No doubt the selling agent should have disclosed the letter to you and let you make an informed decision.  Hopefully you never do any more inspections with her.

I did have a situation where the home inspector and listing agent got into a terrible bad shouting match at a reinspection.  Almost came to blows but not quite.

05/19/2007 03:46 PM by Gene Allen Realtor Hampton Roads Real Estate (Resh Realty Group)


I have been in situations similar to this one before. I will not complete this type of inspection. I do not believe that any inspector should complete an inspection once an incident has occured which could cause bodily harm. It is simply not possible to do your best. Always, an inspector must protect the interests of his client. That means walking away from some inspections. If the house isn't ready to inspect, as this one clearly wasn't, I won't inspect it. Better to walk away without the fee, than hurt or worse.

05/22/2007 12:32 PM by Bruce Czech (Colorado Professional Inspections)


Recently did in inspection down in the city: 6 unit building, turned out that several of the units (at least) were being rented to disoriented tenants under some sort rent subsidy program.  Nothing *that* scary, but the person I had to feel for (in addition to the tenants, some of whom were afraid that I was from the city or the social service agencies) was the RE agent, a bright, obviously capable woman in her 30s who has shown my client several properties in this area. I was at choice about doing this inspection, this was her life.

05/22/2007 12:57 PM by Michael Thomas, Home Inspector, Chicago IL (Paragon Home Inspection, LLC)


I've never had a problem like that one.  Thank Goodness!  Now, I want to know why you didn't get a tip?

05/22/2007 07:49 PM by Kay Van Kampen, Broker, Springfield Missouri Real Estate (RE/MAX Solutions)


Wow, Rick what a story, I am glad you were not hurt, hopefully nothing like this will ever happen again 1/15000 hopefully you wont have another during the next 15000. Thanks for sharing, I am interested to know if there is any way one could have known that this would happen.

05/22/2007 08:28 PM by Ernie Garcia (Builder's Eye Home Inspections)


The listing agent was worong all the way for not giveing you and your client and the client's agent the heads-up. Seen the listing agent had that letter on them. I would make that listing agent open the doors and behind you and your client down any hallways. Good luck with that listing agent.

05/25/2007 04:38 PM by Dale Baker, Home Inspectior- in NH & VT (Baker Home Inspections and Consulting Service)


Rick, that is a scary story!

I always try to ask about any pets or unusual things I need to be aware of such as broken equipment and the like.  I nver thought to ask about Phsyco people with guns!

Jim

05/28/2007 09:32 AM by Jim Luttrall - MrInspector.net (Mr. Inspector.net, Inc.)


This is not one I'd like to have a blog about... I've had crazy clients in contracting but in my 24 years inspecting your story takes the cake...

There really was little you could do to protect yourself from a crazy person. Glad you are ok.

Steve

05/28/2007 10:24 AM by Stephen Gladstone (Stonehollow Fine Home Inspections & Testing)


Unreal what I hear and see in the real estate profession and like to know more. Thank you for the insight on what could happen at any moment and I like to have the buyer at the inspection. He or she can actually see the leak at the sink, instead of thinking it will be pouring all over the floor when they move in. I'm also glad you're alright and thanks for the lesson.

05/30/2007 10:19 PM by Bob Cosby (Associates Realty, Inc.)


As a volunteer fire fighter I had a father actually shoot at his son who we were there to help...that was pretty intense.

I've never had a home inspection that is as intense as the one you tell about.   I'm not sure there is a hard and fast rule you can go by, however if anyone says anything about a tenant that might be unruly, or a third party to the transaction that could cause trouble I'd insist on the person not being at the property.   That being said, you can't always control that, and the clients and sellers can't either.   

Glad you got through it unhurt.  I've not been thinking up to this point that my life was in danger while inspecting a house....I always figured I wouild be hit by bus.

 

 

10/26/2007 02:26 PM by Bill Duncan (Home Status Inspection Company, LLC)


Wow I will make sure the home is empty whenever I have an inspection, now that I have read this!  Thank you for making us aware.

10/28/2007 12:35 PM by


Hi, Rick.

Glad to see you weren't hurt.  It does help being a big guy.  I think the listing agent should have disclosed the existence of the letter, if only to warn you so you could have been better prepared.  That agent and their firm at the least owe you a written apology.  In my opinion, the right thing for the firm to have done, after the fact of course, would have been to offer to cover the cost of the inspection, plus something for the way you handled the situation.  At least it would have showed the buyer, their agent and you that they accept responsibility for what happened.  Just out of curiosity, what did the person get charged with?

James, your suggestion about a stun gun or pepper spray could be dangerous.  First, depending on where you live, that could be the same as carrying a concealed weapon, putting you in violation of the law.  It would be pretty rotten to use the spray or stunner to protect yourself or a client, and then get arrested yourself.  Second, the liability from using the defense weapon, especially if the recipient develops a medical condition due to it.  Third, wouldn't look too good, in my opinion, to have an inspector show up armed.

This was a nasty situation that, thankfully, turned out all right.  I hope I never have an inspection turn out that way.  I'm not sure there is a correct answer to what should have been done or how it should have been handled, but in my opinion, Rick did the right thing. 

 

10/29/2007 09:35 AM by Kenneth Miller (Jordan Hill Home Services, LLC)


Wow Rick, That's bad. The worst I've heard. Thank heavens you're okay. There was obviously much more information about this inspection you should have been told. Since they already had the letter stating that if he did cause trouble that he should be removed it should have been a no brainer. The Realtors should have informed you of the possible trouble and its level of concern before they ever took you in there. It would have been wise for them to have had the young man leave in the first place. If he refused it would have indicated trouble in the first place. Have mercy. The local police could have been contacted to remove the guy in a civilized manner pre inspection. I would talk to the ladies if I were you. Or, their brokers. Deb

11/04/2007 03:31 PM by Deb at Brooks Prime Properties


Wow,  pretty scary stuff!  Lucky you are of the stature you are!  I would likely have been toast!  Thanks for sharing and helping us to stay alert!

03/09/2008 08:55 PM by


Did they let you know there could be a problem before you did the inspection?  If not I would have complained to the agent's broker, and even threatened suit over the fact they placed you in that situation knowing that you could be endangered.

For the agent, a notorized letter is not enough.  Evict the son if you have to go through the step of notorizing a letter for the police.  Sounds like the agent is not very bright.  Sorry that happened to you, and I am thankful you made it out of that situation alive.

03/10/2008 08:34 AM by ERA Heavener Realty Co.


Hi Rick,

The closest I've had to this in 22 years of inspecting, is when a young man was in the house his parents owned, and apparently didn't want to move. He locked himself in a bedroom, and refused to come out or unlock the door. But from behind the closed door, he was hurling Chinese curses at me and his parents, stomping around and throwing things (from the sound of it). I asked my clients to step outside, and politely asked them if we could continue this inspection at a different time, perhaps when things had calmed down, and the young man was not present. They agreed, and we all left, and came back two days later. The agent was able to make sure there was no one there the second time.

My policy now, is to do everything possible to try and make sure that the sellers and their family are not present at the inspection, if I am working for the buyer. Although this does not always work, most of the time it does, and I think it greatly reduces the chances of having things happen like that.

Other than that, I found an 8 ft boa constrictor in an attic once. Oh well, that's another story.

Kevin Corsa

03/10/2008 11:27 AM by KEVIN CORSA H.I.S. Home Inspections Stark & Summit County, OH Home Inspector (H.I.S. Home Inspections (Summit, Stark Counties))


Wow.  Well, I'm glad you're okay.  It sounds like the listing agent and her sellers were expecting something like this.  In that case, I think that they should have made all parties aware of the possibility for trouble.  In addition, I think I would have asked that an officer be there, just in case.  Obviously they knew what he might be capable of otherwise that wouldn't have gone to the trouble of drafting a letter and having it notarized.  I don't know if there is any way to avoid something like this in the future if you aren't made aware of a possible problem other than maybe carrying pepper spray on you.  Thank goodness you were able to hold the guy.

03/10/2008 02:32 PM by Katherine Anderson, Managing Broker (Coldwell Banker Hobin Realty, LLC - Hampton & Rye, NH, USA)


Glad you are ok.  Must have been tempting to knock this kid OUT after you saw the gun laying there?

03/11/2008 02:15 PM by David Holden DRH Home Inspection Akron, Ohio Summit (DRH Home Inspection Akron, Ohio Summit County Home Inspector)


Often times, it's the unexpected chain of events that place us in harm's way.  It has always been my preference to schedule an inspection when the sellers are not present.  It's easier to have direct dialogue witht the clients.  Just simpler I guess.  I am quite grateful you're okay, my friend!

03/12/2008 07:51 PM by Gary Sloan (Advantage Inspection Peachtree)


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