I started responding to Randy's post about Email Etiquette (see his post here) and found I had enough to say to warrant a post of my own.

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Real Estate Email Junk Email Spam

There is a little "boy who cried wolf" mentality going on in my inbox these days.

I receive daily (sometimes twice a day) emails from agents about their fabulous, unbelievable new listing or their great price reduction or why their property is the best in the neighborhood.

I see so many that very few actually catch my attention anymore.  When I used to get only a few a day, I would look at them.  Every now and then I'd see one that really was a fabulous price!  Most often I find those emails to be an agent letting me know they are selling an overpriced dog!

It used to be I only received emails relevant to my buyer clients when the reverse prospecting system on my MLS would let the listing agents know I have a buyer with criteria that matches their listing. 

Now I get emails about beach front property (wish I had a beach front buyer) or condominiums that are a hop skip and jump from Manhattan (definitately not an area I service).

My inbox is crowded with irrelevant information and unfortunately the one email that could be impactful to me is lost in the shuffle.

I check my hotsheet throughout the day.  I know about ALL the new activity in my town.  I do not need to receive redundant information.

What do I want to receive?

Updates on properties I've shown or previewed!  This is critical.  That would include price changes, promotional changes (bonuses) or even seller's motivation.  Also, sometimes there are nuances to our listings that we can't depict on the MLS.  I wouldn't mind getting an email alert about this as well.

What can YOU do about it?  Be more diligent about only emailing information that is relevant to the receiver!  STOP SPAMMING!  That is what it is when you send mass emails to people who have little interest in what you are saying.

I am NOT trying to limit the electronic communication between agents.  In fact, I encourage and welcome it!  I just want us to act responsibly when choosing who to send our information to!  Same way I feel bloggers should exercise good judgment when choosing where to submit their blogs.  It makes the most sense to put your post in the correct channel or group so that it is exposed to the largest amount of "interested" readers!

 

 

 
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42 Comments on Emails from Agents

NOV
29
155,430 Points Localism Sponsor Outside Blog

Hallelejuh!  You said it!  Why do I want to know about creekfront properties in the styx of some state I can't even place on a map??

12:43pm • #1

I know what you mean.  Agents please don't send me emails about your listings that are 30 miles away.  I don't work those areas.  Builders please don't send me emails about luncheons that are 20 miles away, I won't be attending them.

12:45pm • #2
119,763 Points 4 Featured Posts Outside Blog

I keep receiving these emails from Florida, Arizona and California.  Rarely are they ever from my own locale.

You're right - as agents, we know what is available in the MLS.  We don't need these spam emails.
I don't necessary mind them emailing me about a broker's open house, but when they do that, they typically attach a 2 MB file, so it just gets deleted unread!

12:46pm • #3
155,430 Points Localism Sponsor Outside Blog

P.S.  I agree that those price reduction emails embarrass the agent by showing that they overpriced the house to begin with.  I saw one recently that said "150k Price Reduction!!!".  The house was only like 550k.  Now I can see a 150k price reduction on something in a much higher price range, but a 150k reduction from 700k to 550k shows that the property was grossly, severely overpriced!!  If I had made a blunder that bad, I would never advertise it to the world!

12:48pm • #4

JoAnna - I have also noticed a huge number of emails from Auction Companies that are located all over the coutry, I really don't look at any of them they are just deleted.

12:51pm • #5

oh yea, I keep getting listing info on property 100's of miles away, the trash keeps on coming. I wouldn't mind the local stuff too much but most of what I receive is of no use to me or my clients.

 

12:51pm • #6
250,904 Points 15 Featured Posts Outside Blog

I have seen more of this lately. Some are done well using some nice formats. I do look at them if done well and I like the agent. Others just unsubscribe. Its the nature of the internet at this time. Next year it will change.

12:54pm • #7
166,122 Points 2 Featured Posts Outside Blog

JoAnna~ I know what you mean.  What I can't understand is why a agent in activerain would not respond to a email that is sent  to them.  I don't know about you, but I answer my phone and my emails.  There really isn't an excuse not to at least respond .......... unless of course because of all of the other emails they miss out on some they should be responding too.......... Vickie McCartney

12:57pm • #8
10 Featured Posts

Actually, a sign of the times is all the inventory updates I receive from builders. I'll get 4-5 from the same builder but different reps ... most of which I've never met. Builder reps used to send them once a month. Now I get numerous ones per week.

12:58pm • #9
224,373 Points 2 Featured Posts Outside Blog

You said it well. I keep getting info on California properties when I am here in Florida!

1:04pm • #10
1 Featured Post Localism Sponsor Hit Router

JoAnna- Seems that Don and I are on the same junk listing flyer list.  Yesterday I wrote about receiving these flyers from across the country.  Florida, Arizona and California were also among the locations from which I continually get spammed.

1:05pm • #11
8 Featured Posts Outside Blog Hit Router

I don't want my point to get missed that I do receive good, relevant emails every day and I like that!

It is the problem that many of these good, relevant, timely emails don't get the attention they should because they are mixed in with the very irrelevant ones!

1:08pm • #12
171,675 Points 6 Featured Posts Localism Sponsor Outside Blog

JoAnna - you are so right and quite frankly I am unsubscribing to a lot of them which have absolutely no relevance to the area that I work in.

1:10pm • #13
209,732 Points 7 Featured Posts Outside Blog

I agree it is impolite to spam agents with listings. It serves no purpose.

1:11pm • #14
9 Featured Posts

I think we all dislike spam and find it irritating to have to weed through pages of it to find the select few that we really do need.  While I'm not a huge fan of mass emailing in general, I think it can be effective if done correctly.  The bottom line, as long is there is an unsubscribe, the message is short and sweet and I can read it at my leisure, I don't really have an issue with it.  If I think there's a one in 10,000 chance it will bring a buyer for my listing, you can be darn sure I'll be the sender.

1:17pm • #15
1 Featured Post

What surprises me is that some agents actually include their spamming programs mass marketing to agents in their listing presentations!  They tell the client how successful they have been by doing this!  (Like sending emails to 30,000 agents in 15 counties in 3 states will find them the best buyers!)

 

1:17pm • #16
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

I've learned to let some of it roll off my back..I'm more of upset about the duplicate or triplicate of the same email..I know spam is inevitable..and I hate going through it but I have found valuable leads..information and friends there. 

I hate when I email address gets passed around on jokes..please use the bc button.

I get irritated when I unsubscribe to only recieve yet another email.

In my neck of the woods I feel email is not used enough...I'd be rather pleased if the agents in our area spammed..it would just mean they are using it more!

 

1:24pm • #17
8 Featured Posts Outside Blog Hit Router

I'm with you Kelly!!  Given a chance to expose my listing to the buyer, I'll be the sender also!  But I think the odds of an agent in Oshkosh, Oklahoma selling my condo in East Brunswick  (Free plug, I'm such a whore!) is so remote that it would be inappropriate for me to email him information.

1:25pm • #18
179,740 Points 3 Featured Posts

I can agree but also with the reverse marketing and a lot of the mls add on, it is making it ridiculous to spam. I think a lot of agent just misuse it.

1:27pm • #19
1 Featured Post Localism Sponsor Hit Router

Hi Midori- the agents in Florida are using e-mail.  They're just sending their listing flyers to Connecticut ;-)

1:29pm • #20

Sometimes they fill my inbox I check the mls so if it is not exceptional please don't bother...  Thanks for sharing

1:53pm • #21
171,562 Points 1 Featured Post Localism Sponsor Outside Blog

Hi JoAnna,  I understood that many of these embarrassing marketing gimmicks are taught in some of the " How to... " seminars.  What a waste of time, money and reputation.

1:58pm • #22
241,877 Points 15 Featured Posts Outside Blog

Then add to all these e-mails from the agents. the other "spam" e-mails about getting your website placed on who-know-where, it requires a lot of time and patience to weed through all that and not miss the important e-mails. ~Rita

2:01pm • #23

     When I email a listing via mass email, I actually look up the neighborhood on MLS and research the agents that have sold homes in it. Those are the only agents I'll mail to. If they have had involvement in the area in the past, they'll get an email from me. I don't just mass email to random agents just anywhere!  When I have a land listing, I only mass email to agents that have dealt with selling land...you get the drift. Great blog Jo!

     In the defense of some agents, they will send you a listing, not because you may have a client, but because they want to get the info out there and you may know someone to refer it to. Just a thought.

Tony

2:23pm • #24

You said it, like other I get listing that are out of my state, not to say anything about small states but I'm from CA and its a pretty long drive from San Francisco to LA, lets not talk about Utah.  I know its good to get things out there and maybe you get a bite but please i think anything past 200 miles is a little much. 

2:30pm • #25

I'm with you. I sometimes feel like I need an email address for all the junk mail I get from agents. If I get one more overpriced/ ludicrous email... "Mobile home next to transfer station with no roof or windows, just reduced to 2.4million"

2:33pm • #26
8 Featured Posts Outside Blog Hit Router

LOL Joshua!!!  That's what I'm talking about!!  There are certain listings you shouldn't be bragging about!!

2:34pm • #27
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Marilyn-LOL..How about from Daytona Beach??????  I know agents who only check their email once a week! :)

3:03pm • #28
1 Featured Post

JO,  I think agents buy lists and send them to the whole country. I consistently get e-mails about property in Florida. You can un-subscribe at the bottom of them. I'm hoping that will cut down on the ones I care nothing about!!

3:07pm • #29
240,503 Points 7 Featured Posts Outside Blog Hit Router

I don't like the out of area blasts, but I do not mind an agent emailing me about ANY property in my area that is new or price reduction or whatever. If you're not interested, just press delete! Many agents never look at the hot sheet, and this is a way to get your property noticed.

3:48pm • #30
1 Featured Post Localism Sponsor Hit Router

Midori-  I'll tell you what- If I get any from Daytona Beach, I'll forward them to you.

4:02pm • #31
9 Featured Posts

Right on - SPAM is the perfect word --- I could see not showing a property because of the spam factor. As if spam ever sold a product. The odds are like one in a million.

4:26pm • #32
325,218 Points 2 Featured Posts Outside Blog

These days with the Marketing flyer companies out there, agents are paying for this service to be sent to all agents.. This can be good and bad.. I see your point about looking at the hot sheets... some times it is good to get these updates.. and yes... some times it can be frustrating too

5:54pm • #33
8 Featured Posts Outside Blog Hit Router

Make no mistake about it.  There is a place for email marketing.  I'm checking out a few marketing flyer companies right now to set up an email marketing program.  Drip marketing, as well as agent interaction is great.  So long as it is used properly.  Then everyone is happy!

6:13pm • #34
107,267 Points 3 Featured Posts Localism Sponsor Outside Blog

JoAnna, Funny that you mentioned it as I just recently started receiving e-mails about listings on the east side of town which I do not service, and I must say it is a little irritating.  Thank goodnes for the delete key!

7:30pm • #35

I like the term SPAM.  Since our mls has reverse prospect, I get all kinds of property emails.  I am diligent to set up auto alerts for buyers so I have already received an auto alert before the agent spams me again.  When I open my inbox I spend the first few minutes deleting 90% so I can relax and read the others.  I probably miss that one that has the type of relevant stuff you describe. 

7:45pm • #36
99,533 Points Outside Blog Hit Router

I agree!  I block every type of e flyer sender that I can.  No more SPAM please!

11:14pm • #37

Hi JoAnna,  Good point--I agree.  I like it when agents put the city and the price in the subject heading of the email.  Cheers, Harley

11:31pm • #38
4 Featured Posts Outside Blog Hit Router

You are so right. I too check the hot sheet daily first thing in the morning. I know what is happening in my area -and get tired of the many email flyers especially from way out of my area. I have unsubscribed to something, but about once a month they seem to show up again...  

11:42pm • #39
NOV
30
403,005 Points 23 Featured Posts Outside Blog

Good morning Joanna, I know how frustrating it can be when you get so much spam. If I want spam, I know where to buy it, there are several cans on the grocery store shelf...

~~ Michael

1:48am • #40
Localism Sponsor Outside Blog

Very well said.  Also a great reminder to always follow up with the people that have previously shown your listings with any new updates - you never know what could have changed on their side.

1:49pm • #41
DEC
03
115,495 Points 7 Featured Posts Outside Blog

I also like to receive follow up emails for those listings I show...  Then I can call my client if I haven't seen it in the hot sheets.  Good reminder and post not to spam!

5:14am • #42

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JoAnna Siminerio, Manalapan Marlboro NJ Real Estate

Manalapan, NJ

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Weichert Realtors - Manalapan - Marlboro

Address: 455 Route 9 South, Manalapan, NJ, 07726

Cell Phone: (732) 598-6823

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