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Discounts?

By
Real Estate Agent with Serving the Greater Phoenix and Scottsdale Metropolitan Area BR534744000 & BR540649000

Oh my, it seems like the question of "discounts" gets more vicious every day. 

It's been my experience that some of the set fee outfits claim they are saving a client "x" compared with someone who would charge a higher fee.  Duh, let's see, if one number is lower than another, then it's lower and there is a difference.  The unproven assumption is that the consumer only has a choice between the set fee outfit and this postulated alternative, and that the set fee outfit knows with certainty what the other broker would charge, and then proceeds to calculate the savings.  How does the set fee outfit "know" what this number really is?  What if it's higher - there's even more savings!  IMHO it insults the intelligence of the public to tout mythical comparisons and savings.  What does make sense is to clearly describe the service offering and the price it's on offer for.

There is also the perjorative use of the words "discount" and "traditional". 

The word discount is used by, well, folks more closely aligned with the real estate model that is obviously changing as a "put down" against their competition to imply that selecting them will somehow get the consumer a poorer level of service.

The word traditional is used by some of the set fee outfits as a "put down" against their competition implying that the consumer will pay more for the same level of service.

Smells like a dirty tricks political campaign.  Why don't we all decide to run on our own platforms and discuss with potential clients what we do and what we would charge them for their specific situation, instead of bringing into the discussions and marketing the "spin" that attempts to put down a competitor?  Let the consumers decide - and whether anyone reading this likes it or not - the consumers are the ones who make the decisions!

If you are considering selling a home or real estate in the Phoenix area you owe it to yourself to talk with Haven Express at Keller Williams Realty Professional Partners to determine whether Tony Marriott is the best real estate Broker in the Phoenix and Scottsdale metropolitan area to help you with the sale of your home!

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About the Authors - Updated 2018

If you are considering a Traditional or Short Sale of your home in Phoenix, Scottsdale or any location in Maricopa County Arizona, you owe it to yourself to talk with Haven Express @ Keller Williams Arizona Realty to determine whether Tony and Suzanne Marriott are the best real estate Brokers in the Phoenix and Scottsdale metropolitan area to help you with the Successful Sale of your home.

Tony and Suzanne have personally Listed, Sold and Closed more than a hundred Short Sales with the highest list to close rate in the Phoenix Metro Area!

Tony Marriott - Chief Executive Officer - Haven Express @ Keller Williams Arizona Realty

Suzanne Marriott - Chief Learning Officer - Haven Express @ Keller Williams Arizona Realty

Associate Brokers, REALTORS
Haven Express
Keller Williams Arizona Realty

Comments(36)

Grant Howell
Alex Lowery Real Estate - Frisco, TX
Broker/Owner 214-234-6901

I give money back to my buyers and I advertise that I do. I am able to do this because my arrangement with my broker is different than most agents. Let's face it, we all give part of our commission to someone. I just choose to give mine to my clients.

Let me ask a question, the average agent gives 50% of their commission to their broker. An agent like myself pays my broker $75.00 per transaction, who has more money in coffer to market your home?? Who can afford the extras like a personal website with the address as the url, professional videos on YouTube, high density magazine ads, Harmon homes, featured listings on Realtor.com, home staging, virtual tours, I even help my clients make repairs and paint their home with my complimentary concierge service.

Just something to think about.

Apr 22, 2007 01:43 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty
Grant - You very eloquently reinforce my point.  I don't care for the term "discounters".  There are many different business models.  It's not one size fits all.
Apr 22, 2007 02:01 PM
Don Horn, ABR, CRS, GRI, CNE
Keller Williams Realty - Goodyear, AZ

First of all, for Andrew Lietzow, I enjoy your responses and sense a kindred spirit there. Although you sense a reduced appreciation on GRIs and CRSs, you are getting the education, making the contacts, so you are receiving the lion's share of the benefit of those courses--- keep up the good work.

As to 'discount' vs 'traditional', I have reduced my commission on some clients, but I don't know how to reduce my concern that a transaction is completed properly, or to reduce my liability for a transaction. I can't care 75% or 85%; call it a character flaw. Can you imagine that insurance commercial with only one hand out  to hold you?

 

Apr 22, 2007 04:46 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty
Don - Thanks for the comment - and I agree - every situation is different - and we negotiate a win-win for all concerned.  It doesn't translate into differing levels of service.
Apr 22, 2007 10:43 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

There a re couple of companies here that advertise full service for a discount.  When you drive past their listings the signs say for sale by owner.  I am sorry, but that is not my idea of full service.

You can charge any fee you want, they are negotiable and the market will decide whether you are worth it.  The part that irritates me is when someone false advertises their services.  To claim they offer the same service as me and then hand the seller a sign and send them on their way.

Apr 23, 2007 03:21 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty
Randy - You are absolutely correct - false advertising has no business in any business.
Apr 23, 2007 03:35 AM
Christina Ethridge
The North Idaho Dream Team powered by SKE Realty Group - Coeur d'Alene, ID
With more and more focus on service and amenities in other areas of the market, it's no wonder full-service real estate brokerages are going strong.  We actually take listings at what may be considered 'higher' than the norm and most people choose the higher levels even after asking for a 'reduced' fee!!
Apr 23, 2007 04:09 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty
Christina - That's been my experience too.
Apr 23, 2007 04:14 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Although it is more important to sell our service (which I think we all know that...we give good service...well, I do  HA!) there is a difference with a high market such as ours.  The commission here will ALWAYS come up during my listing presentation (I take everything with me in one crack because our market is so competitive with MANY agents in a small area) because it is VERY high for a home that is priced high at market value.  In fact, our listing agreement has the whole shabang on commission right on the first page...

As far as discounting the service we give if the commission is negotiated to a lower price...I think we all agree our service will not be less "quality"???

And I agree with Randy on the ads that say full service and hand them open house signs to do a "for sale by owner" with the company name on the bottom....what is that?

 

Apr 23, 2007 04:54 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty
That's what you call "bait and switch"!
Apr 23, 2007 06:29 AM
Paula Walter
Realty Executives of Kansas City - Leawood, KS
Ph.D. e-Pro REALTOR

Asking the sellers to choose certain levels of service as compared to a price list empowers them to be involved.  Sometimes it seems like the agent lists the property and sails away; the sellers don't see the individual tasks that are part of the commission fee and which may be left out of the 'discount'.

I promise my clients to not use jargon that will confuse them, but to give them pertinent information all along.

Apr 25, 2007 11:08 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty
Paula - Thanks for commenting and adding key info to the post!  Much appreciated.
Apr 27, 2007 02:48 PM
Kaye Thomas
Real Estate West - Manhattan Beach, CA
e-PRO, Manhattan Beach CA
Tony- This will always be a hot topis especially as more low fee companies try to catch a part of the market.  I jsut receive a flyer for one of our local.. low fee companies and the misinformation/ actually lies ..as part of their  why use us feature was unbelievable.   As Sally noted in higher priced markets fee  are always a concern.. but you get what you pay for.. I just pointed out to a client what they need to do to save almost $80,000 in up front taxes ... no one else told them that.. not even their tax man..but they think my fee is too high..
Apr 30, 2007 05:44 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Some clients never see the bottom line - just the commission line!

Apr 30, 2007 03:46 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Enjoyed this post and want to read more - try this one - Peacocks and Pickles for Christmas 2015!  Wishing you a prosperous and Happy New Year!

Jan 09, 2016 10:06 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Enjoyed this post and want to read more - visit our website  - HavenExpress.com - where all your questions about buying and selling residential real estate in Arizona are addressed!

Jan 22, 2016 11:25 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Enjoyed this post and want to read more - visit our website  - HavenExpress.com - where all your questions about buying and selling residential real estate in Arizona are addressed!

Jan 22, 2016 11:25 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

May 19, 2016 11:54 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

May 19, 2016 11:54 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

May 19, 2016 11:54 PM