Why is Reply no-lead company still on Active Rain?

Unfortunately I didn't think to do research on Reply, Inc's reputation and manner of doing business.

I got a call from them while on vacation. Their sales rep explained that they charge $ 54.95 per valid lead. I would get credit for invalid leads. I signed up for 5 per month and told him I wanted to get no more than one per week - because payment is due within 72 hours of getting the lead. I didn't want a bunch of charges to roll up on me very early in the relationship. He said no problem.

Upon returning from vacation I looked on Active Rain and found lots of negative feedback on them. I e-mailed to tell them I wanted out. They told me I'm in for for their 30 day cancellation period. 

In the first 2 days they hit me with 5 leads, in two weeks I've been billed for SEVEN leads when I asked for a maximum of FIVE per month! That's $ 384.65 in two weeks that I've been billed for already! They're bucking for an $800 dollar month!

They've made no attempt to honor their sales rep's representations, their only replies have said that I owe within 72 hours for any leads sent. Absolutely no recogniton of the fact that their rep agreed to the one per week, 5 per month that was agreed to on the phone.

Reply Inc., or Reply Real Estate as they go by uses misrepresentation and deception. Avoid them. It will not be a good experience.

I have just attempted to reach Adam Carabetta.. based on the history of my experience with this company since June, I don't expect a callback or reply to my email. Please beware of this company. Every dollar I have for marketing is so precious to me in this economy; I feel like I have been raped by Reply Real Estate. That may sound drastic to some, but I really freel like I have been raped. Stay away from them unless you have money you don't mind throwing away.------------- goshawnna

I enrolled in the service for 5 leads per month. I have put my account on inactive status twice when I was out of town. The first time was great. Rep Nyeisha Ellis and Thyrone Antonion emailed back to confirm receipt of my reguest to accept leads while I was out of town. The 2nd time however, I was still sent leads and they drafted payment causing a huge over draft to my account. I was also told I could do the 5 leads per month. I wanted 1 lead per week and an extra lead at anytime of the month. The internet rep who called me back upon enrolling confirmed that I could do that. But the deceptive scam artists at Reply Real Estate ramrod me with 5 leads in one week. On 7/9/09, I sent multiple requests to service@replyrealestate.com, nyeisha ellis and thyrone antonio to keep my account inactive until the 30 day cancellation period expires, which would be 8/8/09. I have not received any confirmations back. When I go into the system to change the leads, the option has been removed so it still says 5 leads per month and I can't change it on my own. Nyiesha and Thyrone have both stopped responding to emails and can't get either one on the phone.

The contact information I have for Nyeisha Ellis [E] nyeisha.ellis@reply.com, P] 925.983.3476
[F] 925 983.3509

The contact information I have for Thyrone is [E] Thyrone.Antonio@Reply.com
[P] 925.983.3400 ext 1002

The people are definately scammers. Over the weekend, they decided to apparently reactivate my account despite my July request and I have since received 3 leads- the 3rd being today. I have sent an email to Nyeisha, Thyrone and service each of the three times- I received an email response back from another scammer named Collette, which reads:

Colette Munkner to me
show details Aug 3 (1 day ago) Reply

Dear Shawnna:

Thank you for your email. Your request to cancel was received on July 9, 2009. We ask for a 30 day notice to cancel the account therefore your account is due to cancel on August 8, 2009. Any leads received to your account prior to this date are considered valid unless returned for invalid reasons. Thank you for allowing me to assist you today.

Have a wonderful day!!

Colette Munkner
Client Relations and Service Specialist


Reply! Real Estate
A division of Reply! Inc.
12667 Alcosta Blvd., Ste. 200
San Ramon, California 94583
www.replyrealestate.com
8:00 a.m. to 5:00 p.m. (pst)
Monday- Friday

You can view the status of your credit requests (plus much more) by logging in to your online account management at:
http://My.ReplyRealEstate.com

... to which I replied (and still haven't received a response back yet):

Shawnna Stone to Colette
show details Aug 3 (1 day ago) Reply


Your cancellation policy doesn't state that an account has to be active prior to requesting cancellation. I emailed on 7/9/09 to keep my account inactive and cancel on August 8, . 2009.

The cancellation policy is posted as follows:

Cancellation Policy.
You may cancel the program at any time by simply emailing our service team at service@replyrealestate.com. You must provide a 30 day written notice. Your program will be cancelled 30 days from the date of notification. We believe that true success requires a long-term approach, we will not build our business by locking you into an extended contract.


I followed the policy. I am not to be charged for leads after July 9, 2009 and my account is is to be cancelled. Reply Real Estate fraudulently and unethically chose a date to reactivate my account without my consent, conveniently over a weekend in hopes that I wouldn't be checking my emails and messages I'm sure. You people are money grubbing, scam artists and I've reported you as such. I am still fixing my overdrafted bank account because of you frauds.

I am not to be charged for the leads I received over the weekend. My account has been inactive at my request since July 9, 2009. I have not sent any request, verbal nor written to Reply to reactivate my account. You are a crook.

STAY AWAY FROM REPLY REAL ESTATE! I have reported them to the BBB of Greater Richmond, the SCC of Virginia and the FTC.

It is really too bad that good agents continue to be sucked in to this Reply program when searching for a way to increase business and make good use of their limited marketing dollars.  I'm not sure if SCAM is the right word, but deceptive certainly applies. They say NO CONTRACTS and pay as you go, and you can cancel anytime. The truth is that when you cancel, or give "30 day notice" as required, they continue to send you leads AND bill you for the 30 day period. It seems to me if there is no contract, once you want out of the program, the relationship should end. If I was a agent who has luckily not been contacted by them yet, DO NOT SIGN UP when you get the call, and sooner or later you will get the call. It is so ironic that one of their Corporate Values under Integrity Guides All Our Actions is: We conduct all business with uncomprimising integrity. NOT! Another Value is that Our People are our Foundation: Reply! cultivates a fun, rewarding, and enjoyable experience for our customers, clients and employees. I would be interested to have people post their "fun, rewarding, and enjoyable experiences as thier customers. This would be a good way for Reply! to receive some positive feedback.

Regards, Dean

I have had a total nightmare with Reply.com. I have been through 5 different people at Reply to get my credits for dead leads. I am now with Dalita after Dana said she would not charge me for any of the leads I got that were obviously not screened or validated. I got the same lead 3 times and another two twice.

They continue to charge my card after I canceled in November. I spent less than a week with Reply and a total of 21 leads that did not in any way, shape or form resemble human contact. they did not even have the most important info included in some. They have given me the runaround and insinuated I am a liar. I have since contacted my association President as well as state officials and BBB. I will soon be forming a group to assist Realtors/Brokers with advise and legal help to avoid being scammed by organizations such as yours.

I want everyone to know that ReplyRealEstate.com is a scam, fraud and most of all not honest in dealings with Realtors. Stick to used car salesmen and leave us alone.

"My over all about this company is; Stay away..."  Nice words from Mike Cowan above....
GREAT ADVICE..........these sales people are trained to get your credit card on the first call.......they know if you have time to call them back you will do research and find out what scammers they are.  Some advice to everyone....they say there is no contract, but when you cancel they continue to bill your card and send leads "for the 30 day period which they need to find a new agent" to handle their HOT LEADS.  Yeah right.
When you cancel your program with them...CANCEL YOUR CREDIT CARD - Right Away.  Jon W.

Aloha and thank you for this information.  I got a call from this company yesterday and they wanted to give me a lead for just $1.00.  I asked the agent how and why would you want to give me a lead for $1.00?  she stated because you are a good agent. 

So i said to her, you want me to go your website and enter my credit card information for the $1.00?  she said "yes" and we promise not to charge your credit card till you have a lead you want to buy for $75.00.

I told her that i did not feel comfortable with them having my credit card information on file and that i did not want to participate.  She said she would call me again on Monday morning, but when she does call me i will get her to go to this site while i have her on the computer and have Reply.com answer questions as to complains and then i will tell her to please stop calling me.

Thank you for this valuable information on this company.

GREAT INFO THANKS ALL!