We are working with a client who is picking up great investment homes in the Sacramento area by using hard money.  The homes will cash flow, even at the high interest rates, but he does have to put more down... but to the point!

The loan documents got to the title company the Monday before Thanksgiving.  The funds were in escrow to close and all we needed was the title company to process the loan documents and send them via FedEx to our notary so we could sign the next day. 

When loan documents arrived on Tuesday our notary noticed a big part of the docs missing... LIKE AN ESTIMATED HUD AND ESCROW INSTRUCTIONS. So we canceled our appointment and rescheduled to Wednesday.  The title gal promised the documents in time for our signing. 

Next day...still no docs.  I finally got a hold of the title gal and she was obviously frazzled.

She told me she did not know what to do.  The files were coming in too fast.  She said she had two signings in her office waiting for her as well as another call waiting.  I quickly realized this signing was not happening.

The escrow officer explained they were understaffed and they just can't keep up.  She told me she was the office manager, the escrow officer, the assistant, and the receptionist.  As she continued to spew her stress all over me.. I realized she was about to loose it!

So I calmed her down and told her I would cancel the appointment AGAIN!  She was very thankful and promised to have the documents we needed the following Monday. 

Now I wish that was the end of the story.. but... My client just signed yesterday and even though we have everything we need.. the truth is we will not record until next Monday. When will the Banks realize choosing a title company based on price, just ends up costing them more money!

It reminded me of a time in my life where I lived in her world. I have worked for companies that dumped more work on 1 person than 2 (or 3) could handle.  I remember stressing myself out trying to accomplish an impossible task. 

I can only empathize with her and remind myself what it would be like to work in that environment everyday. After all, they are just employees right? It is not her fault her company over-promised and under-delivered. She is probably pretty lucky to even have a job in our market.

I am going to try really hard to remember this as I am beating my head against my desk as I try to move our client's file forward!