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Inspector qualifications - or what does "CERTIFIED" really mean?

By
Home Inspector with Clayton Inspection Service, Inc.

Dan Hagman, an inspector in Iowa started an excellent blog about certification and qualifications of home inspectors. I responded with a story of my own. I would like to expand on my take on this subject.

In August of 2006, I sent a letter out to 13 of the newest home inspector license holders in Knoxville, to see if they were interested in working for me. I got a lot of responses, and some of them were eliminated within a couple minutes on the phone. I met with several face to face. Each one held a home inspector license.

I got a resume from one guy that showed he was "Certified" by a home inspector organization. He had a license. I decided to have him shadow me on an inspection and see what he was about, and if there was a fit. I was kind of underwhelmed by his responses to my questions about things we were looking at. I finally asked him how many inspections he had done. His response was, "I haven't done any yet". And here he was, licensed and certified.

He was far from qualified.

Almost every home inspector school around gives their graduates a "Certification".  It seems that if you pay a fee, take a class, be it 6 hours or 106 hours, you get a "certification". There is almost always a test involved, but I know for a fact, that many of these are open book, or the nod and wink variety. EVERYONE passes.

There are a couple of home inspector organizations that have been around for over 30 years that have a certification program. Take a proctored exam, pass with a high enough score, and get your "certification", providing you have met the other requirements, such as report verification, etc.

There is another organization that is very popular with beginners, because they will certify you without a lot of trouble on your part, and certainly not a great deal of knowledge or experience. Their test if you will, is kind of a joke within the industry. But it gives the new guy an instant "certification", that thee can start putting on their web sites and advertising materials. They also reply on the general public not knowing the difference.

I have another blog about people that stretch the truth about their experience. Most of these inspectors also advertise they are proud members of this organization. I think I see a pattern here.

It's obvious that someone can be "certified" without every doing an inspection. How many inspections does it take to be "qualified"?

Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F

There are plenty of certifications and designations you can obtain without any real life experience.  Luckily some of the big Realtor designations like ABR, CRS, and CRB require proof of being involved in multiple transactions.

Dec 05, 2008 11:00 AM
Carla Harbert
www.LorainCountyHomeSales.com - Avon, OH
RE/MAX Omega: Lorain-Medina County Area

Jack, first off - nice to see a post from someone out of Knoxville, Tennessee (where my dad is from - several family members still there, beautiful mountain area). Certified in my opinion, is earned after completing a required amount of hours or testing in a field, also known as obtaining a designation. Certified does not mean "experienced" - which is what the public doesn't fully understand, and can be misleading. And being qualified doesn't always go hand in hand with certified either. Good post - Carla

Dec 05, 2008 11:06 AM
Tim and Pam Cash
Crye-Leike (Sango) - Clarksville, TN
Real Estate Professionals - Clarksville TN

Jack, my take is even a 'certified' professional still has to prove their worth.  While I understand everyone must start somewhere, I do not want my clients to be the first inspection.  Their choice, however, we give them the names of three in the area that we have worked with and trust.

Dec 05, 2008 11:55 AM
John Douglas
Berkshire Hathaway HomServices Partners Realty - Bowling Green, KY

Jack,

the home inspectors leave a lot to be desired as Realtors we have certain guidelines we must

work within but they don't.

It would be good if somehow they could be held to some kind of standard that they all must

adhere to.

Dec 05, 2008 12:16 PM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

John,

Actually, Kentucky is a licensed home inspector State, and there is a Standards of practice they are supposed to follow. IN TN, we must follow the State Standards of Practice. As an ASHI member, I'm required to follow the ASHI Standards of Practice.

Dec 05, 2008 11:49 PM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Jack, not to stir apot that has already been "over-cooked" in so many ways previously....BUT....the bottom line regardless the abbreviations and "credentials" after ones name is what the inspection and report by the inspectorlooks like.  I am a "certified" member of ASHI----have been a member of InterNACHI-----and have taken both the National Home Inspector Exam and the NACHI exam.  I can tell you that neither exam qualifies anyone to be "certified"----and I see very little difference in how difficult they are.  The main thing that the NHIE has going for it is that it is proctored----which has always been one of my beefs with NACHI.  I have an equal beef with ASHI that we are allowed to be out there inspecting until we get our 250 inspections without anything.  No testing, no schooling, no nothing. Granted, you can't use th ASHI logo or call yourself certified but you can be out there inspecting nonetheless.

All of this makes it extremely difficult for the public to have any clue of what they are getting in an inspector-----affiliation with an Association is not necessarily going to help them.  Anyone that wants to hire an inspector should be checking many different things, but especially talking to friends that have had inspections done----word of mouth.  Even years of experience is no "guarantee."  I personally know a lot of inspectors that just plain haven't kept up with changes in the industry----that still think owning a moisture meter goes beyond the standards of practice.

Dec 06, 2008 02:26 AM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

Charles,

I'm not sure if I understand your comment about ASHI "I have an equal beef with ASHI that we are allowed to be out there inspecting until we get our 250 inspections without anything.  No testing, no schooling, no nothing. Granted, you can't use th ASHI logo or call yourself certified but you can be out there inspecting nonetheless." 

I think you made your own point. Of course, ANYONE can be out there inspecting without an education, experience, testing, heck even a flashlight (that's another story!). At least ASHI does not let someone display the logo BEFORE they have at least jumped through the hoops of testing, report verification, and number of completed inspections.

On another subject, we just got a Taco Del Mar in Knoxville. We really enjoyed them when we were in Seattle.

Dec 06, 2008 07:07 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Jack, all I am trying to say is that "relying" on any one Association's credentials as the only means of choosing an inspector is probably not a good idea, and espousing that membership in any of the associations is any more or less valid than another is equally absurd----they all establish "minimum" standards of performance.  So what is the answer?  There is no answer currently in my opinion.  However if the buyer looks at several criteria----including Association membership---- they at the very least will be protected to some degree.

Dec 06, 2008 07:35 AM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

Charles, we are on the same page. I think I'll do the blog now about the flashlight - stay tuned.

Dec 06, 2008 08:14 AM
Jack Gilleland
Home Inspection and Investor Services, Clayton - Clayton, OH

Thought I would check in with a short statement.  When I joined a national organization (I am an InterNACHI member) I thought it was like most professional organizations.  You join to become part of a group of like professionals that are searching for ideas, education, and benefits for the member, not to get certified.  I have been a member of two other national professional organizations and it wasn't the org. that certified the member, it was the membership that certified the organization.  My expertise, qualifications, or experience are neither enhanced or inhibited by my membership in any organization.

 

Dec 06, 2008 01:23 PM
Greg Bell
Bell Inspection Service - Titusville, FL

I think that each inspector should join an association based on what benefits they acquire from that association. I don't judge a inspector based on what association they belong to. I have seen terrible ASHI, FABI and NACHI members. I have also had the pleasure of meeting very good inspectors from each. Three instructors come to mind Jeff Hooper (FABI), Mark Cramer (ASHI) and Gerry Beaumont (NACHI). I have attended training from all of them and found their experience and knowledge beneficial for my career. Any inspector or consumer that basis their opinion about a inspector simply because of the association they belong to is limiting their choices.

Dec 07, 2008 10:32 PM
MC2 Home Inspections
MC2 Home Inspections LLC - Indianapolis, IN
Indianapolis home inspection service 317-605-3432

Everyone has to start somewhere. I will tell you guys to think a little bit and go back to when you first started out in the business. You have to start somewhere.

I am in my second year now, and when I first started I was a member of 5 organizations and hadn't even done an inspection. Most of these organizations make you take some type of test in order to become a member, so like I said, everyone has to start somewhere, you just can't start doing home inspections with nothing to back you up, it's all a horse and Monkey show in the beginning as you try to get your feet wet.

I am licensed here in Indiana, and Indiana actually makes you join an association before you can obtain your license...so there you have it.

Dec 07, 2008 11:01 PM
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY

I think it's all just whining because someone thinks "their" association is better, primarily because they're a member.

EVERYBODY had to do a first inspection somewhere.  Think back to yours.  Go back and read the report.  Doesn't it just make you cringe.  I know mine does.

For some of the old timers, think back to how you got started.  I'd best most of you did the same thing the new guys are doing. BS your way into a job, get it done, BS into another one, get it done and keep it up until you really knew what you were doing.

Some of the "old-timers" are the worst inspectors I know.  An hour on site and they're done, the clients got a couple of pages of scribbling, and doesn't know how bad it was.  They'll learn though.

Dec 08, 2008 01:38 AM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

I do agree that we all have to start somewhere. Obviously I did along with everyone else. Were those inspections very good? I cringe at the thought of the stuff I missed, or didn't know.

However, I really disagree with the notion that it is OK to pad your resume, or to claim membership or "certification" that is not earned, or for that matter, "worth a dam", just to get work. I just don't think it's OK to BS your way into a job (sorry Erby). 

At the time I was starting, ASHI was VERY strict in thier logo use and membership requirement. I had a guy come to my house to verifiy my reports. Talk about stress. That policy was changed soon after. There was no way I was going to use the ASHI logo, or claim membership without fully completing the requirements. Call me silly, but I try to do what's right.

My clients knew I was the new kid on the block, since most of my business at first was from a Realtor friend from church, and he obviously knew I was just starting out, since he was the one that suggested I get into the business. 

While I understand we all have/had to start somewhere, I feel it is unethic and dishonest to lie aboout our qualifications to land a job. Are we really service our clients doing that? My first year, I did 80 inspections. I can't tell you how many times I had to say admit I didn't know something, and I would have to get back to them with the answer. But, I can't think of one time that I misled someone about my experience. 

If you notice my original post, I made no mention of what association I belong to, or even name any others. For that matter, the guy I ended up hiring did not belong to an organization. He did end up joining ASHI, but the choice was his to make. He probably picked ASHI because we have a pretty active chapter in East TN. As I memtioned in my blog, I started this one to branch off someone elses.

Dec 08, 2008 08:27 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Ditto what Greg said:)

Dec 08, 2008 08:51 AM
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY

Jack, I don't condone or even suggest lying about it.  But it does gripe me when I see "old-timers" complaining about the new guys doing the same thing the old-timers did to get business.

It's not about the associations, it's about the individual inspectors ethics.

Dec 15, 2008 02:59 AM
Phillip R. Smith Sr.
Home Sweet Home Inspections - Northport, AL
I have seen that some of the newer inspectors know more about inspecting and do a better job than some of the older inspectors. Some of the new inspectors do not know what that they are doing and there are a few older inspectors that still don't know what they are doing. I know more know then I did when I started because I am hanging around with some good inspector that belong to different groups. When I started I had a lot more to learn, which I am working on, but back then I did not not it.
Dec 29, 2008 04:47 AM
Suesan Jenifer Therriault
JTHIS-Professional Home Inspection Team - Blakeslee, PA
"Inspecting every purchase as if it were my own".

I'm currently an InterNACHI home inspector. Judge the inspector on the inspectors worth, not the organization he's chosen to belong to.

I've met some awful InterNACHI inspectors who shouldn't be inspecting a tin can and I can say the same thing for some NAHI and some ASHI inspectors. I know one NAHI inspector that spends more of his money paying to have contractors repair the defects he fails to catch during his inspections than I've spent on my last 48 CEU's. This guy has belong to both NAHI and ASHI. He went to school, passed the proctored test submitted 100 fee paid inspections, then he submitted his 250 fee paid inspections for the CRI, he took the continuing required amount of CEU's.

I guess what I'm saying is that it's not the association that makes the inspector, the inspector chooses what to make of himself.

Have a Happy 2009

Dec 30, 2008 12:23 PM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

I think that is what I was saying with the original blog. Associations and those pesky "certifications" that are handed out like prizes at the PTA grab bag, do make a good inspector. 

I just served as an expert witness for a client that was taking their home inspector to court. The house was/is sliding down a hill. In his one half page report he really didn't address the issues, he just said "it needs calking" (His spelling). While he told his clients he was licensed (he wasn't), he also told them he was a member of XZY, except, he really didn't know the name or how to spell it. It was pathetic.

He was a horrible inspector, and it has nothing to do with his association or certifications. 

Dec 30, 2008 01:20 PM