Point of contact for interior appointment?

I rec'vd a call to do an interior Bpo on Saturday.  The person that I am suppose to contact according to the  Bpo company is the borrower and they supplied me with the number.   However, each time I call I either get the answering machine (I leave message w/ my contact info) or the borrower answers and asks that I call them back tomorrow to set up a time.  According to them they are already packing and there are 10 dogs in the house that they need to get out before I can come over or at least that was what I was told the 1st time I called and actually got someone.

I feel like I am getting the run around.  On the other hand what exactly am I allowed to tell her that I am doing?  ...Yeah, My name is Leslie Willis and you need to let a complete stranger into your home...?   Obviously, they're aware that the bank has already been deeded the property.    So, I just told them that their mortgage company has asked that I update the pictures of the outside and inside of the home that they have on file.

So whats going to happen with this? 

 I am going to try to call again today.

Thanks

Leslie