Well, it's time for me to share an open house technique that I've used over the past year that gets results.  I feel like now is a great time considering a lot of us are putting together business plans for next year.  New ideas and new ways to get business are always good to hear. Now, I'm a loan officer, and I help out my realtor and builder's with open houses as the "preferred" loan officer on that particular day.

But don't laugh when you hear this.  Why?  Because it works. ;)

At the end of last year, I was working on my 2008 business plan.  One of the things that I wanted to improve upon was my conversion of people who come into open houses into real life clients.  To be honest with you, before I came up with this idea, my conversion rate stunk!  Maybe 1 out of 10 people would actually give me pertinent contact information for follow up.  The rest would just give dummy info, and then, when I tried to contact them, I must have sounded like a prank caller because the phone numbers were bogus.

Then it hit me!  I needed to find a way to break the ice so that people could begin to build trust with me almost instantly.  So I came up with the "down payment assistance program".

It's quite simple, really.  I put together a tri-fold poster board (you know the ones your kids use for school) and made some really nice graphics and such, but the important part is a little velcro strip .  The sign reads, "Ask Jeff about our $__ million dollar down payment assistance program."  I place it near the door as clients walk in.

Naturally, they see the sign and whammo, they ask "What's this $__ milllion dollar down payment assistance program?"  I then pull out about 10 lottery tickets out of my sport coat.  Naturally, they all laugh at me like I'm crazy, but the objective has been accomplished...I've broken the ice with this "potential" client.  I then have them fill out my contact information sheet in which I capture names, phone numbers, addresses, and any other relevant info that you might use.  I also have some address label like stickers that I place on the lottery ticket.  They say "Don't forget to tip Jeff at Accessbanc Mortgage".  I make a deal with the clients that if they win "the big one" they have to tip me by buying me a house! (Nobody has ever won in case you are wondering).

Now, you also have to be selective in the type of lottery ticket you buy.  My ticket is the Mega Millions which has a drawing every Tuesday.  This is key because I have an opportunity to call my clients on Monday morning and then again on Wednesday morning. 

On Monday's I follow up with the client and say, "This is Jeff from Accessbanc Mortgage and I just wanted to remind you to check your lottery ticket at 8 pm tomorrow to see if you've won the big one.  And, if you do, don't forget to tip your preferred loan officer?"  Usually the client knows exactly who I am. 

Then again on Wednesday, I call the client and say, "Hey there, this is Jeff again from Accessbanc and I was just checking to see if you've won the big one."  They will be happy to talk to you again for a few minutes and you can keep the conversation going to keep gathering information.

So here's what you've accomplished for a $1 lottery ticket: 

1) You've broken the ice immediately when they walk into your open house.

2) You've created an easy entrance on at least two more phone conversations with your buyer. 

3) You've allowed yourself an entrance for any future follow ups...just send another lottery ticket (I use scratchers for this type of follow up). 

4) And lastly, you've also begun to build trust with this client as your potential customer.

My business boomed in 2008 and I'm convinced that this technique was "the answer". I've had more leads than I know what to do with. Lastly,I wanted to reiterate that I'm a loan officer and so I'm looking for purchase loans with this technique (I would recommend a database management tool like ACT for lead follow up...your day will be planned before you even get there with this type of software). When I do get a purchase loan, I bring it right back to the realtor partner that got me the lead.  It would be really simple for a realtor to implement this technique.  I have my realtor partners doing it, and like I said, we're moving.

That's it! Good luck!  I would love to hear about your best technique as well.

 
Post is included in group: Best Business Practices
Post is included in group: Loan Officers - The tough nut to crack
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9 Comments on Leads Gone Wild!

DEC
09
161,051 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

Jeff nice I like it.  That is creative to I like the approach with the poster board.

12:00pm • #1
184,659 Points 27 Featured Posts Outside Blog

Jeff - Freaking genius.  I love it.  I can see how the icebreaker here is so important, but the end results are even better in this case.  Now that is truly the kind of creative thinking that I love to hear about.  Thanks for sharing.

12:01pm • #2
211,647 Points 1 Featured Post Localism Sponsor Outside Blog

Hi Jeff,  I do a lot of opens and am able to get contact info on almost all of them but I really like your creative ideas.

12:08pm • #3
310,267 Points 1 Featured Post Outside Blog

Jeff, that is a good idea.  It wouldn't work here, no lottery, but it is still a brilliant idea!

12:11pm • #4

Larry--The poster board actually over simplified works the best.  If it looks like part of the house, some people don't even see it.

Matt--Thanks...do the leg work ahead of time and you'll capture clients fast.

Bill--It's not the contact info that's hard to get, it's the trust building process that is started immediately.  If you waited one month to call your leads back, would they remember you with your technique?  If so, don't do anything different. With this method, they remember me! ;) ( I know, because I've missed leads before and also have had clients contact me months since their open house)

12:22pm • #5
864,584 Points 68 Featured Posts Outside Blog

That is the best idea I have ever heard and I am going to implement it starting this weekend! I LOVE IT! Talk about out of the box thinking that gets you the business! I'm really glad I started this 22 in 22 thing or I never would have read this!

Thanks for sharing and may 2009 being even better for you and may you get a tip house.

Todd Clark, Helping Families Home - www.IFoundYourNewHome.com

1:04pm • #6

Todd--Thanks for the nice comment.  Give it a try and let me know how it goes.  It definitely took some practice for me to make this the lead generator that it has become.

3:52pm • #7
184,659 Points 27 Featured Posts Outside Blog

Jeff - I mentioned this to a lender I work with and she was amazed at the simplicity and the obvious potential from it.  She offered to be wherever I was this weekend.  Of course, this just made me like her even more.  I love people who can grasp what an idea's potential is and are willing to do what it takes to make it happen.  She's very good too, because she will do things to help me succeed and of course, anything that helps her business is good for her. 

7:36pm • #8

Matt--Great job taking it to your realtor partner.  I can't guarentee success the first time around, but I can guarentee that is will work once you get the hang of it.  Keep me posted on how it goes.

10:05pm • #9

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Jeff Trevarthen

San Jose, CA

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Accessbanc Mortgage

Office Phone: (408) 558-5218

Cell Phone: (408) 761-6849

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