This post is about customer service.
It's not all about Real Estate.
It's not all about 'our business'.
It's about CUSTOMER SERVICE.
I have recently been blessed to have received some of the absolute best
A couple of weeks ago I needed to purchase some ink cartridges for my printer.
Simple enough task, some would say.
And being slightly unfamiliar (still) with my new area I made a trip to Burlington, NC and discovered
a wonderful little shop called
This little store has all the cartridges you could ever want.
I didn't remember the exact cartridge numbers, so the clerk looked it up for me by my printer model.
Unfortunately, I received the wrong cartridges but didn't realize it till a couple weeks passed.
I took the cartridges back to the store and was assisted by Babs.
I explained my situation, that I didn't have the receipt, etc. and she looked up the sale on their computer
by my name. She then verified the correct cartridges I needed and the exchange was done.
No fuss, no muss, no hassle.
This can be pretty common in many places, I realize that.
But what sets this business apart, in my mind, is this:
I got a follow up phone call about a week after the exchange.
Babs called and left me a voice mail that she was just checking to make sure I was
happy with the product, that I had gotten the correct product, and to please let them know
if there was anything else they (Rapid Refill) could do.
Well, I don't know about you, but I have never encountered such exemplary customer service in a
retail setting. This type of thing has made me a lifetime customer of
And the icing on the cake? Rapid Refill is a truly "green" business. Their recycling programs are
And all it took was a phone call.
Pretty simple, isn't it?
Do you do the simple things? Do you follow up with clients like you should?
Are you ready to get better about your follow up habits?
And all because of a phone call from Babs at the Rapid Refill Ink store.
Sometimes it's the simple things in life that we take for granted.
Maybe we shouldn't.
Check them out! Maybe you will be fortunate enough to have a franchise near you!