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Website Choices and using Virtual Assistants

By
Real Estate Broker/Owner with Homes Arizona Real Estate LLC

There have been many discussions on Real Talk about which website template/company to use. I offer as an opinion (since I have three) the good, the bad and the ugly of each. I've also been pulled into using a virtual assistant. I will offer my own thoughts on that avenue as well.

 1.  Websites: My very first website (www.AzLadyInRed.com) I host with Homes.com. I originally signed on in early 2002 (or was it 2001?), and within one month, I received my first online buyer who was moving from Long Beach, California. I found him an agent there, and off we went. How exciting this new idea of a website was to me. I began to learn how to create, how to tweak, and better this website. I liked the idea I could see how many times my featured listings and listings were viewed, I liked the ability to quickly change the "look" of my home page, and though limited I could add all sorts of links, etc.

This site was good until - oh - about the middle of 2005 when Homes.com servers went down and I was offline for a couple of weeks, lost many of my photos, etc. Homes.com did credit me with a month hosting fee. Later that same year, it happened again, but by now, I had decided to get another website. I wasn't taking any more chances. Homes.com was wonderful when I first signed on, but I wasn't as thrilled with it after it sold off and started making changes in its policies, etc. I would be innundated with phone calls representing they were from Homes.com, offering all kinds of wonderful packages, etc. I was frustrated, so in late 2005

 2.  I purchased another domain (www.MoveToSunnyAz.com) and signed up with Advanced Access. They are excellent though I do miss the ability to view which homes they viewed, but I can do pretty much anything I want to do with this site. I jumped on the bandwagon and exchanged links (until it was decided that google didn't like that anymore), but I still kept the exchanges I had originally done. I also had someone who is experienced at this type of thing design a website to my taste. I love it. Since I am sorta kinda familiar with html, I am able to add new photos of listings, etc. It is also linked to my blog on my third site and updates everyday. I have noticed that since Advanced Access sold to the same company that purchased Homes.com that their daily visitor updates are frequently not current up to a week. Guess they'll figure out what the problem is, though it is frustrating. Their support is wonderful. They have an online support forum - similar to this one - that helps us figure out how to do stuff. If that doesn't work, we can call support and they walk us through the issues we are having.

3.  I had actually attempted using a virtual assistant much to my dismay in 2005; however, she always had some reason why she wasn't getting the work done when she promised she would. There was always some major reason why the promised work had not been done, so that was a few hundred dollars down the tube. I then decided to "try" again. I wanted a web designer that would update my AA and Homes.com site. As it turned out, this particular individual convinced me that I needed to go the Joomla route. As it turned out - after many hundreds of dollars and excuse after excuse later, I had a "somewhat" finished product. I signed up with a hosting company, and hired someone else to "fix" the things the virtual assistant/web designer was hired to do in the first place. I moved www.TeriEllis from Homes.com and now have a Joomla site which I am "somewhat" happy with. I only need a few extra hours a day to work on stuff, but one suggestion I would have:

ALWAYS do your homework! Ask other agents about their experience with a template site, with a hosted site, with a virtual assistant. I learned "after" hiring the VA to prepare my website, that others had used her to their dismay. I was stuck, so I went forward until I had a working product. Then I hired someone familiar with Joomla to fix the site www.TeriEllis.com.  When I have a bit more $$, I will hire someone that is dependable and someone who does not talk out of the side of their mouth, to do some wonderful things to my Joomla site. I like having the option of hosting it myself. That means that if I get irritated enough with Homes.com or ??, I can move and forward everything to this site.

 

Comments(14)

Michelle Spalding
Transaction Management Consultants - Waco, TX
Time and Money Saving Solutions for Savvy Realtors

Teri - I agree websites can be fun and can be a pain in the tail also.  So can hiring a good assistant to help you whether virtual or not. It's unfortunate that you had two bad experiences while working with a VA.  Just like any industry there are good and bad, it's too bad you found the few bad ones.  Don't give up on a VA however, they can be a great way to take your business to new levels.   If you have a moment, check out my Blog, I posted Top 10 list on outsourcing to a VA.

Best of luck to you in Sunny Arizona.

Apr 25, 2007 09:54 AM
Marchel Peterson
Results Realty - Spring, TX
Spring TX Real Estate E-Pro

Hi Teri:  We traded links way back when; when that was the thing to do.  The site I trade with is your TeriEllis site.  Your site is actually the first one I have listed for Arizona so it must have been a long time ago because I added them as they came in.  Like you I no longer do that but have kept the ones that I have; although Goggle doesn't seem to like that page much.

You are right doing a website is a little bit of a roller coaster ride. I have done my own website and my own SEO for years.  I have a gentleman in the Philippians who helps me but it is hard because his days are my nights etc.  It is always a learning experience.  Active Rain has been a GREAT help.

Apr 25, 2007 01:11 PM
Mesa, Arizona Real Estate Mesa Arizona Realtor
Homes Arizona Real Estate LLC - Mesa, AZ
AzLadyInRed
Tanks Michelle, I will check it out. I actually had one that did the AA site and did it well. Hi Marchel.......yep, it's been awhile ago. I used to have TeriEllis.com and AzLadyInRed.com site together. I branched off last year.
Apr 25, 2007 01:50 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Teri .. you and I worked with the very same virtual assistant and my experience is just about the same as yours. Always she over promised and always under delivered. Finally I had enough of the excuses that became more lame all the time and i had to pull the plug. The entire experience put me way behind on my website efforts. Finally i did find another more reliable person to help me some, but I end up having to spend way more time on my websites that I have time to devote... (therefore the very late nights.... zzzz). I, like you, have many more "wonderful" things I want to do to my website .... if only there were more time. :-0
Carolin Benjamin
Bob & Carolin Benjamin - The Benjamin Team - Keller Williams Integrity First Realty

Apr 25, 2007 06:52 PM
Mesa, Arizona Real Estate Mesa Arizona Realtor
Homes Arizona Real Estate LLC - Mesa, AZ
AzLadyInRed
Hi Carolin...........hmmmm which one? The one with the Joomla site? or the other one???????  It is hard to find someone that doesn't over promise and under deliver. Realtors, by nature, are "let's get this going - NOW!!"  I think it's cause that's how most of us work for our clients and what they expect of us.
Apr 26, 2007 07:19 AM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Teri ... the Joomla VA.

Carolin Benjamin
Bob & Carolin Benjamin - The Benjamin Team - Keller Williams Integrity First Realty - Gold Canyon, AZ

Apr 26, 2007 07:30 AM
Advanced Access
Advanced Access - Anaheim Hills, CA

Hi Teri,

We are working through those stats. :) Thanks for being patient with us!

- Kristina

Apr 27, 2007 06:46 AM
Mesa, Arizona Real Estate Mesa Arizona Realtor
Homes Arizona Real Estate LLC - Mesa, AZ
AzLadyInRed
Kristina.........you're welcome :-) 
Apr 30, 2007 11:48 AM
Kristal Kraft
Novella Real Estate - Denver, CO
Selling Metro Denver Real Estate - 303-589-2022

Hi Teri ~ it's nice to see you here on AR.  Too bad about your troubles with web people.  It's another one of the those things were many agents get fooled by the "smoke and mirrors."  Hope all is well now!

Take care,

kk 

May 09, 2007 04:12 PM
Mesa, Arizona Real Estate Mesa Arizona Realtor
Homes Arizona Real Estate LLC - Mesa, AZ
AzLadyInRed
Yep.........it's all good Kristal. Finally figuring out how to get through all of the "smoke and mirrors" as you say. I would love to have the time to spend tweaking things myself, but you know......selling real estate is my priority. I've done a lot and still need to do more.........love your stuff though.
May 10, 2007 04:21 AM
Suzanne Stephens
Stephens Design - Battle Ground, WA
Real Estate Website Design
Jun 04, 2007 08:19 AM
Larry Yerkes
Harper Real Estate - Ridley Park, PA
Associate Broker, Southeastern PA Real Estate Services

Hi,
    
I don't know what any of your current status/interest is with Advanced Access, but since iti was mentioned in this blog I wanted to let you know that we've just started "AAUG - Advanced Access Users Group" which hopefully, as we get going, will bring members up to date and keep members informed about the company and it's products and services.
     
You're invited to join and contribute ideas, news, incite, experiences, tips, comments and suggestions if interested.
     
Larry

Feb 23, 2008 05:52 PM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth
Teri, I think your best point is to ask others what they think about a particular offering. Nothing like real world opinions. You get a lot of that here on Active Rain.
Feb 25, 2008 09:03 AM
Mesa, Arizona Real Estate Mesa Arizona Realtor
Homes Arizona Real Estate LLC - Mesa, AZ
AzLadyInRed

Gary, you're right of course. At the time I set these sites up, I didn't have Active Rain. Now I do, so I will be able to made choices based on good input. Thanks for coming by. ;-)

Pepper

Feb 25, 2008 12:02 PM