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The House is No Longer Available, But You Can Show It Anyway...But, Remember to Tell me That First!

By
Real Estate Broker/Owner with M & M Realty of Brevard Inc. BK629999

You can show it but it's no longer availableI just got back from an appointment with one of my buyers. I was meeting her and her husband to show them a house for sale

They called me a couple of days ago and asked for additional information on the property.  I did the research. Then I called the listing agent's office to set up the appointment.  "Is it still available?" I asked.  I was told, that, "yes it is."  I was given showing instructions and we had a set time to look at this vacant property that has been on the market for over 9 months. 

Then, I called the list agent directly to confirm the availability of the property. I left a voicemail  and did not receive a return call by appointment time. These days, I typically follow up with the listing agent directly, as sometimes the listing offices are not always aware of an offer coming in, or an accepted offer immediately. 

On my way to the property, the buyer called me.  They had arrived at the house 10 minutes early.  "Sandy, we are at the house and we are standing here with the new owner of the property. He said he is closing on the property next week."

"What?" I asked. 

"Yes, he said that he is here to have the water turned on and will be closing on the property next week."

"Let me call you back," I said.

I dialed the listing agent.  He told me that he had a written offer on the property.  The bank had already given him a verbal acceptance on the offer, but nothing was finalized yet.  So. I asked him if the contract was going to go or not.  He indicated that he had no reason to feel otherwise that it would not go as the bank had already approved it verbally and he was waiting on the fully executed contract to come back from them.

Ugh... my buyer was already out, standing at the house, based on the information I had been provided by the listing office. I had been told that the house was indeed still available.  The listing agent had not returned my previous call to confirm availiability.

I passed the information along to the buyer.  I told them that if they would like to see it, I would be more than happy to show it to them, however, there was a good possibility that it was no longer available.  Ugh again!

I really hate when this type of thing happens.  I also don't like showing houses that are under contract or already have verbally accepted contracts on them.  I know that things can happen, and the contract can fall, but invariably it always seems that the houses that are under contract and are being shown for back up, are those that the buyer falls in love with. 

But, I do appreciate when I am told that the house can be shown, but it may be no longer available, BEFORE I get to the house. Let me know that first and then let me know if they will accept backups.

The buyers opted not to look at the property as a back up.  They said they did not care to. 

I apologized profusely and turned around and headed back to the office.

Sandy Shores Melbourne FL Realtor

This article is authored by Sandy Shores, Melbourne FL REALTOR.

South Brevard County, Florida Space Coast.

Comments (30)

Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Mary, I know..... you hit every single point right on the head - aggravating, time wasting and unprofessional...I hate when this happens, especially when the buyer is standing in front of the house- then it really feels like a reflection on me!  Unfortunately, it's part of this business we're in.

Come on girlie, you come on down here and you set them straight - I bet you could too! 

Glad you got all that off your chest. You kick some butt, you and take names!

I LOVED THE VIDEO - IT WAS HYSTERICAL - I HAD MY TEENAGE DAUGHTERS WATCH IT TOO - THEY THOUGHT IT WAS GREAT TOO!  THANKS FOR SHARING THE SMILE - LUV YA KIDDO!

 

 

Dec 18, 2008 09:32 AM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Larry, WOW! Would the fine be applicable in this type of situation?  When I spoke to the list agent he indicated that he had a verbally accepted offer, but was still waiting for the sign docs back from the bank. So he did not yet have a fully executed contract. So how would your MLS handle that?  Here it's not a contract until it's signed. But his office should have been able to provide that info to alleviate a trip to the house.

Dec 18, 2008 09:36 AM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Sandy -I'm glad you liked that video! I laughed my old lady socks off! :-) I hope it made your bad day better!

Dec 18, 2008 09:59 AM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Mary, I'm trying to imagine that......

Dec 18, 2008 10:18 AM
Larry Bergstrom
Crescent Realty, Inc. Spanaway, WA. - Spanaway, WA
CNE, CRS, GRI

In my opinion, at the very least they should have notified you that they had submitted an offer(s) to the bank on the property so that you could have made a business decision.

I know this next statement maybe controversial, but I don't believe that the status of the property should be dictated by what the bank says.

The listing is with the seller. And once the seller signs the status should change.

Of course, I'm not familiar with your MLS, but our system allows the status to show either contingent, (CTG) subject to inspection (STI), or pending with back-ups.

At the very least, I think that the listing agent should have triggered the property in some fashion to eliminate you wasting your time, and making you look foolish to your customer.

If your MLS doesn't adhere to this thinking, I would encourage you to run for office on your MLS board of directors and get things changed.

Dec 18, 2008 11:00 AM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

I always try to encourage a back up offer, as they DO work.  What have you got to lose?

Dec 18, 2008 11:58 AM
Angela St. John
Classic Properties - Gainesville, FL
REALTOR Classic , Properties ~ Gainesville, FL Re

Sandy- I started to write a response to this post and it got me going on a WHOLE BLOG.  The jist of my response is: What the heck is with properties that sit forever and then POOF -all of a sudden there are either multiple interested parties or actual multiple offers in or coming in?!

Dec 18, 2008 12:09 PM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hey Larry, I probably need to check into this a bit further.  I probably should also have clarified in the post that this was a bank owned property and not a short sale -so there was no owner. In the very least the listing office or the list agent (who hadn't called me back yet) could have indicated to me at the time of me setting up the showing that the property had a verbally accepted contract on it, and they were waiting on signatures.  At that point I could have called the buyer, presented the situation to them and asked them how they wanted to proceed.  Hmmm...but if it were a short sale...then you say that the listing status should change once the seller signs- thanks for taking the time to pass along your point of view.  Have a great end of the week!

Dec 18, 2008 12:57 PM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Georgina, I have seen back up offers work also.  Thanks for bringing that up!  I explained the situation to my buyer, asked them if they wanted to go ahead and look at the property, and we briefly discussed back ups. The said the guy that was out at the property pretty much acted as if he owned the place already -said he was closing in a week (offer hasn't been signed by the bank yet) - and they said no way!  Thanks for stopping by and for the comment. 

Dec 18, 2008 01:01 PM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Angela, GREAT IDEA!  I think you should go ahead and write that post because I agree completely - I think it will be seen favorably.  I notice the same thing...nothing...nada...dead...that's why I mentioned in my post that it had been on the market for 9 months now.  Then multiple parties want it...karma...even when they don't know someone else wants it at first...much activity...strange, isn't it?  It seems weird to me too...on the other hand I have found that it is indeed human nature to want something someone else has...and I have seen people worked up into a frenzy to get a property they think someone else will get...that's why auctions can often times prove to be successful.  So true - I will be watching for that post!  Take care!

Dec 18, 2008 01:06 PM
Justin Ukaoma
Vizion KC - Kansas City, MO
Kansas City Real Estate Investments

Oh man I bet that was frustrating.  I've also noticed that potential buyers often fall in love with the house they can't have.  I wonder if its just human nature.

Dec 18, 2008 01:07 PM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Justin, Oh boy...now sometimes I think that you and I are exactly on the same wavelength at the same time.  Look at my comment to Angela at 9:06 and your comment at 9:07 - interesting isn't it?  I love having you here.  Take care and you are soooooooooooooo right!

Dec 18, 2008 01:10 PM
Fred Chamberlin
Guild Mortgage Co - Oak Harbor WA - Oak Harbor, WA
Oak Harbor/Whidbeynulls, #1 Experienced FHA Mortgage Consultant

One of the realtors I work with had something similiar but totally different happen. She wasn't told the list price had just been dropped until after they made an offer and found it on line. Not a nice way to treat the selling realtor, is it?

Dec 18, 2008 01:42 PM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hello Sandy !  I had to pop in to see what the other comments were. You know, if the bank had only verbally agreed, then I guess the "new owner"  who met your clients was a little out of line -- since he really didn't have a signed agreement. I'm also surprised he was there without the listing agent.  Had he not been there, the story would have been different.

Dec 18, 2008 02:04 PM
Fred Pickard
Fred Pickard Innovations Realty Inc - Hershey, PA
Hershey, PA

Sandy -

What you encountered is what the British would call a "sticky wicket".

The property is not under contract under all the "i's" are dotted and the "t's" crossed. And we all know that verbal isn't worth the paper it's not written on.

It's amazing a buyer would switch utilities before having a ratified contract, to each his own I guess.

My process when I get this type of call on REO property (my only business) is to let the buyer agent know I have submitted a contract and we have a "verbal" acceptance (which incidently is normally via some type of online OMS now) but we don't have the paperwork all completed. Go ahead and show it, but it might be gone by the end of the day.

But I have to agree, the only excuse for not returning phone calls is pure laziness.

Dec 18, 2008 10:34 PM
Rich Mielke
REMAX Results, Frederick MD - Frederick, MD
REALTOR, Frederick Maryland Real Estate

Hi Sandy. Happy Friday! I really hate it when other brokerages and agents do things that make us look incompetent to the public. Besides showing houses that are already under contract because the status wasn't changed in the MLS, I have had clients want to see new listings where the listing office has no record of the listing and I can't reach the agent for the combo. Another other case is where the property is in such bad shape, but the listing says things like "shows well" and needs "a little TLC". Things like that make a buyer think twice before wanting to continue working with you.

Dec 18, 2008 11:08 PM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Fred, I hate hearing that!  Ouch - and she found out after the offer was written.  I have also heard of that happening. I always call the list agent before I write an offer and pull it up again in the MLS to make sure I have the correct tax data and the correct listing data in order to write the contract (but often times list agents don't return our calls - ugh!) Today, it seems like we must check and double check and sometimes triple check everything we do, before we do it.  It is quite frustrating!

Dec 19, 2008 01:14 AM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Mary, I think you may have just hit the nail on the head  - there was not yet a fully executed contract, however the list office should have been able to tell me an offer was in when I asked if it was available.  I, too, had heartburn with the "new owner". My buyer arrived at the house at 8:15, called me at 8:20 and our appointment was at 8:30 - I was less than 5 minutes away.  They only had 5 minutes with the guy - the house was on lockbox -you bring up an EXCELLENT POINT Why was he there alone? Was he inside the house? I have to call and ask my buyer that today.  He didn't have a signed contract from the bank yet, but said he was closing next week - HOW?  maybe unlikely - no contract back from the bank - and next week is a holiday week.  From what I heard he really, really turned my buyer completely off to the house.  If only I had been there at that appointment early, and had spoken with the guy.  And, again you are ABSOLUTELY correct - if he hadn't been there the situation would have been completely different.  Thanks for your great viewpoints, Miss Mary!

Dec 19, 2008 01:23 AM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Fred, Thanks for telling me about the sticky wicket - I think you summed it up beautifully by saying that verbal isn't worth the paper that it's not written on - THAT SAYS IT ALL DOESN"T IT?

Dec 19, 2008 01:25 AM
Sandy Shores FL Realtor®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Rich, I think my biggest issue with this business is that we can only look as good as the people that we are working with.  So incredibly frustrating. Have a wonderful weekend and I hope that you and your family are doing well!

Dec 19, 2008 01:27 AM