shocked at mortgage bait and switchCould any of the mortgage brokers out there help me with this one?  I just received a phone call from a man who asked me to give him a mortgage quote.  He told me he was shopping.  I made sure I made it as tight as I could...

Here are the details:  $210,000 loan amount / property value is $285,000.  Loan-to-value will be just under 75%.  It is an Arizona investment property and he wants a 5/1 interest-only ARM.

I shopped around.  I found interest rates as high as 8.375% with MortgageIT and the best rate I found was 6.5% with American Mortgage Network (AmNet).  At 6.5%, I was earning a very modest commission, and I wasn't charging points or any "junk" fees-- just the bank's underwriting charge.

This is exactly what he told me: "There is no point in speaking to you any further, because you aren't even in the ballpark.  I have spoken to several mortgage companies and they are all under 6%." 

Then he hung up before I could say anything more.

I am a victim of my bait-and-switch competition all of the time, but its always "one lender told me..."  This guy seemed so outraged at my quote, that I actually believe several people really did quote him less than 6%.

So I have to ask:  Are there any mortgage brokers out there that can actually offer 5.875% on an interest-only, 5/1 ARM, non-owner occupied, no points?  If so, could you please tell me where you get these magical rates?

Due to my obvious anger, this might be a good example of a "members only" post, but I am making it public. 

Public:  If you find mortgage deals that are too good to be true, than they are too good to be true.  Go with an honest company rather than throw the dice because the guy on the end of the phone is a good salesman.

The client I lost today?  He won't be getting "under 6%" as he fantasizes.  Not on a Fannie Mae, interest-only, 5 year ARM.  You have got to be kidding me!

 

33 Comments on Mortgage Bait and Switch

APR
26
2007
2 Featured Posts

Hi Karen - No one can do that note and rate on a 5/1, and you know it as well as I do.  That said, I can tell you how to match the rate and keep it match for a 5 year period.  And if you want to trash your ethics (and I know you don't) you could sell it as a 5/1.  I have been blind sided by this one and it twists my undies into one tight bundle to see brokers sell it to unsuspecting borrowers. 

It's called lying about a Pay Option Arm and calling it a 5/1.  If the borrower takes the minimum payment option (and sometimes the interest only option will work as well) the effect is making payments at that 5.875% or better rate.  Of course, the borrower is going to go upside-down in the deal, and in five years when the thing recasts it will look just like a 5/1 hitting its adjustment. It just won't have any equity built outside of partial appreciation (if the property appreciates enough).

I'll tell you, when I get a shopper on the phone, I tell them outright that I cannot ethically give them a rate without more information (with verification) in front of me.  If they push I give them the best rate available "closing today - based on the information you just gave me," and I remind them that this rate is not necessarily accurate to their situation or timetable.

You just keep doing what you are doing - up front and honest.  Our profession needs more like you!

 

1:01pm • #1
131,094 Points 29 Featured Posts

Ugh!!!  Terry!  You are so smart.  You are absolutely right!  He was getting quoted on Option ARM loans.  That never even crossed my mind.

Very, very perceptive and intelligent of you.  I feel kind of silly for not realizing that.  It's just that selling an Option ARM as a "5 year interest only ARM" wouldn't cross my mind.

Thank you.  Now, I could call him back and tell him that he is not getting "the deal" that he thinks he is, but the guy did hang up on me.  It looks like his lack of courtesy is going to cost him...  That, and the slimy loan officers that lied to him.

Thanks for taking the time to make a great comment.

 

1:05pm • #2
9 Featured Posts
I am so sick and tired of people pulling this kind of garbage. Shady brokers will quote people just about anything these days. Karen, you are an outstanding mortgage professional, at the end of the day this guy will probably come back with his tail between his legs when he realizes he was being lied to.
1:11pm • #3
131,094 Points 29 Featured Posts
Jacob, usted es muy dulce.  Thank you.
1:15pm • #4
Karen I checked our rates.  We have one company that will go to 5.625% on the 5/1 ARM IO at PAR of course.   Otherwise PAR rates are 6.25%.  I'll email the bank to you.
1:17pm • #5
131,094 Points 29 Featured Posts
Michael- is that for an investment property?  If it is, I am going to...  Well, I don't know what I am going to do.
1:22pm • #6
I pulled rates today and I agree with Karen. However at par they will probably get charged two or three points on the front. That's what kills me is people are going to pay on the front or on the back
1:26pm • #7
Yes it is.  I know I couldn't believe it either when I checked.  Being that the bank just changed their name I'm a little suspect now, because if they just merged or something they may not have updated their rates in our system recently.  I'll double check.
1:27pm • #8
4 Featured Posts

Karen,

I just had something similar where I was really off on the rate and it blew my mind. The borrower then confessed that the rate he was getting was for a residential and not owner-occupied. He asked if I could do it as a residential. I said no. So, whomever is doing the deal is committing mortgage fraud.

Thanks,
Shailesh

1:30pm • #9
131,094 Points 29 Featured Posts
Shailesh- that's nice.  I know for certain I've lost deals to fraud before.  What can we do about that?  Nothing I suppose...  Although after one borrower really jerked me around for a number of weeks and then went with another fraud-committing lender, I was tempted to call state banking and alert them to the transaction.  I never did it though.  Don't want to create that kind of bad karma.
1:33pm • #10

Funny I should read this....Karen is your borrower buying a home in Oklahoma? Of course not, but your story is very familiar.

About a week ago, I spoke with a guy buying at $482,000 and borrowing $282,000. He said he was qouted 5.375% on a 5/1 ARM IO and no points. Yeah and your lender is giving you a free pool for your backyard too right? Of course I didn't really say that, but I did think it!  Remember that C21 commercial a year or two ago.

Anyway, rate shoppers are a constant battle we fight each day.  I keep a list of the reasons why people choose us and why rate & fees is not always the best way to shop for a lender. If I can get an email address, then I shoot this to them and follow up later.  That's my best advice for you is to arm yourself with the reasons why people choose you, assuming rate & fees are the similiar.  If you come across a hard negotiator, then keep his info and follow up.  Chances are he or she will either not get what they were promised and will be gald you called. Or they will get exactly what they paid for, a great rate with no service.

This is what I typically share with people: 

"When shopping for a lender, asking the right questions will ensure you are speaking with a knowledgeable and experienced mortgage professional that will be capable of advising you properly. There are FOUR CRITICAL QUESTIONS all buyers need to be asking lenders and these must be answered correctly. Not know the answers to these questions is the same as a doctor not knowing how to cure you." I forward those questions to the rate shopper and follow up a few days later.

Contining on, "Many people start their search for a lender by asking interest rate and closing cost questions.  I couldn't agree more that the lowest rate and cost is important to minimize interest expense and cash due at close. However, it is far more important to ask a lender if they know when is the best time to lock your interest rate. If a lender can not explain how interest rates are determined, how they move in real time and what economic reports affect rates, then you are probably speaking with someone who is quoting a low rate, but doesn't know how to protect it against costly rate increases. As a result, the low rate being offered could be at serious risk and no longer available in the days to come. We've all heard stories of someone we know who chose a lender offering a low rate but were stuck with a higher rate or increased fees at the closing table. This unfortunately happens more often than we hear and often too late for the buyer to do anything else. The lender didn't know how to protect the rate they initially offered and couldn't afford to make it available at closing unless they CHARGED MORE for it or increased the rate. Locking a rate too late is obviously a professional flaw, but what could be worse than that? How about locking your interest rate too soon?! If economic reports were indicating rates will be lower the next day, then you would want your mortgage professional to advise you not to lock today right? YOU BET!"

So I've just positioned myself as an expert about rate locking and back this up with MMG Weekly that email to rate shopper each week. When I follow up on the phone, I mention what the market is doing at the time.

Keep doing what you are doing.  We can't win all the deals, and some aren't worth it anyway.

1:44pm • #11
Ok I double checked the rate with the lender on their site.  5.625% is still a good number at PAR.  I'm calling the bank now to verify this as well.
1:50pm • #12
Just called the bank and they verified the rate at PAR on a 5/1 IO LIBOR ARM was 5.625% for an investment property in AZ.  I can't believe it myself.  I know what I'll be promoting this week!
1:53pm • #13
529,427 Points 52 Featured Posts Localism Sponsor Outside Blog
AHHH no he won't!  But the words of sweet Miss Karen will be ringing through his ears!
2:09pm • #14
261,321 Points 26 Featured Posts Outside Blog
Karen - we love how you stand up for what is right :o)
3:44pm • #15
1 Featured Post
Don't sweat it Karen, let the person THAT HUNG UP THE PHONE on you to fly a kite.  Do you really want to fight for a person like that.  There are good people that need help from good people.  I know you can find them!
3:50pm • #16
117,379 Points 8 Featured Posts Outside Blog
Karen, glad you posted this one.  Anger you say?  I don't think anyone will hold anything against you on this one.  Not me....enough said.
7:25pm • #17
173,190 Points 17 Featured Posts Localism Sponsor Outside Blog

Karen,

It was his loss.  He had an opportunity to work with the best, and he blew it.

Fran

10:48pm • #18
Localism Sponsor

Karen,

While Terry's suggestion is entirely plausible, I'm going to offer another suggestion.  I believe that your client was indeed offered under 6.000% on a 5/1 IO ARM (I can offer 5.875% now).  They just weren't apprised of the associated points.  So said client will walk in for that rate and find 1.5% in line 802 in addition to any points that might be in line 801 or hidden as a broker fee.  So they'll crap a brick at the closing costs and wish they'd listened to you instead.

As an FYI, what I do before quoting rates on NOO is to let the borrower know up front that lenders charge points and they have the option of getting OO rates and paying the adjustment or else have me build it into the rate.  

- Tchaka 

11:25pm • #19
APR
27
2007
7 Featured Posts Localism Sponsor
Just want to comment about how great it is that the AR community is here to bounce ideas off of, find support, and lots of good information.  Almost no idea what y'all are talking about but you guys do and you're obviously ethical.  I really like that.
12:33am • #20
126,405 Points 12 Featured Posts Outside Blog

Karen...

I defeated a rate quote a couple weeks back... "But he's offering 3%!"... sure! and my Bulldog whistles Dixie...

The only really good thing I learned from my first brokerage was "Don't Get Shopped"

The only real way to do this I find is to say, "So what's your credit? Did all the people that you've shopped pull your credit? Did they mention anything about seeing other inquiries?..."

"Why don't you do this, Mr Shopper, bring me the Good Faith Estimates and Program Descriptions from the other lender.  I hear people quote rates all the time that they just can't muster when it comes to actually closing a loan.  So if they're willing to put it on paper, I'm willing to match it and offer better service - or beat it and leave YOU smiling.... should they have a REAL rate that can beat me, I'll be the first to congratulate you"

9:00am • #21
2 Featured Posts
Tchaka's scenario is very plausible.  I would expect that either it or mine above is the answer if indeed the loan was shopped as NOO.  As mentioned above it could have been shopped as OO.  The last article I read on mortgage fraud said that occupancy is the second most common fraud following mistatement of income and/or assets.
9:53am • #22
126,405 Points 12 Featured Posts Outside Blog

Could have been shopped w/out pulling credit too!

or even without knowing the # of properties the person owns...

over 10 financed will knock you out of MANY lenders!

I've got  a client right now with 13 properties - mainly 6+ plex

had to dig REALLY deep to find someone who would run her scenario

10:06am • #23
nothing is worse than getting beat tby the compitition. I always tell my prospects to come on back to me when they find out that the other guys are wrong. I think sometimes they are imberresed and dont come back. I love it when they do though. Its the "I told you so" feeling.
12:45pm • #24
Localism Sponsor

David, I like your responses to defeating rate quotes.  I have similar rebuttals and reading your only re-enforces that I'm approaching things the right way.  I'm glad to read that!

- Tchaka

1:37pm • #25
APR
28
2007
147,487 Points 6 Featured Posts Outside Blog

Karen, don't worry about this guy...I've found that on most programs that the biggest gap betwen the highest lender and the lowest is usually no more than 75 basis points unless it's a small loan or a really kinky scenario. In that situation I would have advised the guy to ask for program disclosures and a GFE of closing costs, so that he could do a head to head comparison.  If the other lenders weren't willing to disclose up front, they were probably bsing.

R.B. "Bob" Mitchell

ValueList Real Estate Services, Inc. 

3:56pm • #26
APR
29
2007

no way that is par on a NOO home

 

if it is he will be getting SLAMMED up front 2-3 pts no doubt

 

people beleive what they want to belive in thsi world

 

DOMINICK GACCINO

First Suffolk Mortgage Corp

10:02pm • #27
MAY
01
2007

Karen It is mostlikely one of three situations, 1) a deliberate bait and switch, 2) a mis-quote by an inexperienced loan officer, 3) a case of mortgage fraud where they are doing the loan as owner occupied rather than an investment property.

The way I combat this type of customer is I don't do quotes.  I explain to them that I only do custom loan approvals, if they are interested in me or my company they can make an appointmen to come in and I will do an application and approval with them in person customized to their situation.  I make sure they bring docs and an application fee to the appointment.  If they like what they hear at the appointment I collect the application fee.  If they don't want to make an appointment, I don't give them a quote and I wish them all the best, they were not going to go with me no matter what I told them.

PUBLIC: "Those who shop the longest for a mortgage find the best liar"

9:35am • #28
3 Featured Posts Localism Sponsor

Karen ---   can you say Ditech?   great post!  

Lewis Poretz

 

SERVING A COMMUNITY

means being a part of it 

9:54am • #29
2 Featured Posts Outside Blog
It is impossible to compete with fiction.
10:48am • #30

Karen,

If given the chance again say something like this "that is a great rate and it looks like my competition has beat me.  Congratulations on finding such a great rate.  Because I am always looking out for my clients, before you close, I would be willing to go over your HUD 1 with you to make sure that you are getting the deal you were quoted - would that be ok with you?" 

I have said that very phrase and "stolen back" 3 deals in the last 14 months.  Let us know how that works for you

3:27pm • #31
MAY
02
2007
1 Featured Post

Karen

Are you kidding me?  No way on a N/O/O.  It's  a shame he was led to believe he could get under 6% the only way that would happen is if they treated the property as O/O or 2nd home with standard cost. The way they are cracking down on fraud:  No way would I attempt that.

Great post

4:38pm • #32
Localism Sponsor

"It's impossible to compete with fiction".......hahaha, I like that.  Nice work, Michael.

Karen, I hope you're not  thinking about this loan anymore because you should move on and forget this.  We all get these every once in a while.  BS rate aside, the fact that he would just hang up shows that he lacks in manners and really isn't the type of person I'd care to work with anyway.

- Tchaka 

4:46pm • #33

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Michael and Karen George

Chandler, AZ

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