Laura Monroe tagged me for this Christmas Meme that's been going around like a mini plague.  This may not seem to necessarily follow the rules, but this is exactly what I want for Christmas.  I am tagging no one. This one dies here. Here goes:

A few years ago, the Webkinz phenomena infiltrated my little son's imagination, and he just had to have one, or two, or three.  At the time, a little stuffed animal with the ability to be taken care of and played with virtually, in addition to just being squished and held, ran one about $22.00.  For those of you that don't know, once the cute furry thing was purchased, the child had to think of a name, go to webkinz.com and put the number from the label into the computer to officially adopt this animal.  One could then engage in all sorts of virtual activities, that would all give you points with which you could "buy" furniture, toys and food for the newly adopted pet.

Having a few non-virtual adopted pets in our home, we thought while pricey, the lessons learned in ‘taking care' of these pets would be invaluable for the little munchkin, so we figured we'd comply, and in short order, our son ended up with a total of 7 Webkinz.  He has been taking care of them religiously, at times insisting he had to run home from being out at a movie or visiting friends just so his Webkinz didn't go to bed hungry.  He has one of those over-active imaginations, so the line between the virtual and the real world is a very thin one.

A few months ago, there was a river of tears cried over the fact that four out of his seven Webkinz were "retired", and that meant he got absolutely no points for taking care of them.  They were suddenly no longer invited to activities, getting treats, or whatever else it is that the newer, non-retired pets got.  I thought of writing a letter to Webkinz then, but truthfully, was just so angry at the idea of taking something away from kids that didn't cost them a penny, all in an attempt to force more of their toys down people's throats... I let it go, until today.

This morning, my son logs in to check up on his pets, and gets the following message:

From your furry friends at Webkinz World:

Your Webkinz account is set to expire on December 25th, 2008. You can avoid it by purchasing a new Webkinz before then..."

my son with his webkinz

So here I am, facing a dilemma of sorts:  break my son's heart by explaining to him that whatever is going on in the prettily colored rooms of the virtual Webkinz universe is not in the least bit real, and that none of his pets exist outside of the soft and snuggly toys he goes to bed with every night.  I could tell him that Casey, the elephant, doesn't really care for the bananas he's been feeding him, or that Jeffrey the pug doesn't care for a virtual blanket and a new easy chair.  I could tell him that it's all a bunch of zeros and ones scavenging the caverns of parental wallets in the rather cruel attempt to extract more and more money from people...

 

Or, I could run out and buy yet another Webkinz, before Christmas, so that my son doesn't go to bed worrying about his pets every night, and hope that the one I pick out doesn't get ‘retired' too soon. 

What I really want to do though is to tell whoever is behind this whole Webkinz phenomena that they are a pack of jackasses who have found the most cruel and ingenious way of forcing their customers to remain with them for the duration of their children's childhoods.  The cost of doing otherwise would be too much to bear for most of us, parents.  So here is what I want for Christmas.  I want a Webkinz for every kid who's at risk of losing their account on Christmas, simply because their parents didn't not give this company any money in the last six months.

Casey, the elephant

I want that, and I want Webkinz to go out of business with apologies to every kid they had taken an unfair advantage of.  I want the schmucks who run this company to wake up one day, preferably on Christmas and seriously think about where they went wrong.

They had a brilliant idea. Their games and educational activities are well done.  They had a loyal following...    Instead of promoting their new releases by paying for advertising, they chose the cruel and heartless tactics of extracting more money from customers they already have, by threatening the welfare of their adopted pets.  Wasn't the whole point of Webkinz to teach kids to take care of animals?  That our pets are indeed, irreplaceable, and that each one we have throughout our lives is unique and special? ..

I know it's in really bad taste to wish harm on someone for Christmas.  But then again, I am only returning the favor.

 
Post is included in group: We are pissed off and not going to take it anymore!
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69 Comments on Give Us Your Money, or the Webkinz Gets It... on Christmas!

DEC
22
114,086 Points 1 Featured Post Outside Blog

NO FREAKING WAY, INNA!

Have you got a customer service number or any other contact info for the company?

12:37pm • #1
2 Featured Posts

Mandy, yep, I am not FREAKING KIDDING YOU. This is unfortunately all too real.  Wanna fight these schmucks? 

Oh yeah, and get this: "Webkinz toys, the charming plush pets from Ganz with their own interactive website, is a celebrated winner of an iParenting Media Award. This program honors products for outstanding achievements in the children's/juvenile marketplace." 

Webkinz is made/owned by Ganz.  ARGGGG!!!

Ganz
#043
60 Industrial Parkway
Cheektowaga NY 14227-9903
headoffice@ganz.com

1-800-724-5902

12:44pm • #2
6 Featured Posts

Oh wow. Who sticks it to the kids like that??!! So not right....I had never heard of them before. Of course, my kids are adults now so.......

Shame on them!!

12:51pm • #3
2 Featured Posts

Pamela - yep, that's exactly what I was thinking. I just sent this blog with a little message on the bottom to corporate, and will do my best to spread the word. If you know anyone with little kids, send it to them, will yah. It just might make a difference:-) Thank you for reading me!

12:59pm • #4
231,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Simply ... wow.  What a pack of jackals.  I hope they either rethink this strategy or they take their rightful place amongst the defunct.  You have done this consumer a service, Inna.  Thanks for the heads up.

1:08pm • #5
2 Featured Posts

Hey P. I am still trying to rasterize this whole thing in my head... I seem to not have been born with appropriate reactions to scum:-) Thank you man, and let the folks you know who have kids... at least those who have not yet been sucker-punched into the world of webkinz.

1:12pm • #6
231,706 Points 30 Featured Posts Localism Sponsor Outside Blog

By the way, I received your card the other day.  Thank you so much for thinking of me, and know that the sentiments expressed equal my own.  I have been very priviledged to meet many new people on this network.  The exposure to all of these new verbal faces led me to a very small minority that I consider myself better for having met.  I count these new friends versus passing acquaintences on one hand, and include you in their ranks.  Best to you, Jon and the little ones over the holidays ... scumbag business tycoon exposure notwithstanding.

1:21pm • #7
243,014 Points 15 Featured Posts Outside Blog

I have a friend whose daughter is all about her Webkinz pets...I'm sending this to her now!  What a crummy way to try to retain customers.  Obviously, no parents are on the marketing team there.

1:24pm • #8
2 Featured Posts

Wow Paul, I am honored. Thank you...

1:43pm • #9
2 Featured Posts

Lisa - thank you... By all means, spread the word. I just posted this to our local newspaper's blog... Who knows, maybe parents googling webkinz merchandise this time of year will run across one parent's opinion on the company.

1:45pm • #10
114,086 Points 1 Featured Post Outside Blog

Inna, I am on the phone with them and they are saying that the code for a webkin is good for 1 year.  When you adopt another webkin, it automatically renews the codes for all of the webkins not just the new one.  According to the woman I just spoke to, as long as you buy one webkin per year, all of the webkins remain active.

I asked about the business of retiring the webkins and they said that yes, they do retire them (meaning they sold out) but their little online journals and points do not retire.  Those activities continue as long as the "account" remains active by adopting another little cashcow webkin.

2:52pm • #11
222,694 Points 6 Featured Posts Outside Blog

Hi Inna.  I just called too.  I got a woman who told me I needed to leave a message for the webkinz guy, which I did, but she also said all of the above that Amanda just reiterated.  I think it stinks, but if I were you, I'd go buy one.  What the heck... he's not going to believe forever.  Merry Christmas, my friend.  xxoo

3:10pm • #12
17 Featured Posts

OMG! Inna..my daughter loves her webkinz, I'm having her check it out right now. That is rediculous! However, I have to agree with Susan that they only believe for so long, and would most likely buy another. With any luck, he will outgrow them in a year or so, and it won't matter when you don;t buy a new one next year.

Thanks for replying to my meme.  I know they are a but of a pain, but still fun to read:)

3:17pm • #13
2 Featured Posts

Mandy and Susan- Wow, you actually called them! Well, I must hand it to Ganz for having all the answers ready made and tailored to those of us who don't think it's kosher way of doing business.  See, every time you go and buy one of those things, you look at it as something that will always be there, in all it's physical and virtual glory, hence you are spending quite a bit more money on it than you would if it were just a plush toy.  The idea that all the points and interactive experiences you've earned can be taken away from you if you choose not to buy any more of their products is bizarre, to say the least. It's something they already got paid for! To do this on Christmas is beyond stupid and heartless, in my opinion, and amounts to nothing more than a marketing ploy to get the parents to run out and purchase these as last minute things for their kids out of guilt. I DON"T shop out of guilt.

As for the retired ones, here goes: we purchased all of Shane's at a local boutique, never on sale or anything, and they all seem to expire within a month of bringing them home. As for points, the way their thing works is there are bonus points for all the Normal pets, and none for the retired ones.  What a way of teaching a kid about equality and fairness.

In short, they suck, and I DON"T WANT TO GIVE THEM ANY OF MY MONEY!!! EVER. It's wrong to do that to a kid, any kid.

Ok, done ranting for now, love you guys!!!!!

 

3:32pm • #14
2 Featured Posts

Laura - I am sure it's not the meme you expected.:-)  As for going out and buying another one - read my previous comment. I just CAN'T BRING MYSELF TO DO IT.

Merry Christmas!!!

3:34pm • #15
114,086 Points 1 Featured Post Outside Blog

They killed a critter off after a month?  Give 'em hell, Mama Bear. 

Give customer service a call and tell Carmen (or whoever you get) that you don't want to be transferred to a voice mail.  Tell her to get Santa on the damn phone pronto and make these frikkin things last longer before we start a group called Hell Hath No Fury.

4:06pm • #16
137,709 Points 1 Featured Post Outside Blog

What a racket. Glad they didn't think of this during the Cabbage Patch craze, before the "retirement" tool was invented, or it may have been something a bit more insidious like cole slaw. Horrible practice for any company, let alone one that is geared towards children.

4:10pm • #17
2 Featured Posts

My dear Mandy - what a brilliant idea!  Calling Santa via Ganz right now.

BTW: Something must have tripped off the Google juice engine or something but I am getting 46-50 readers on this post at any given time... Scary!  Maybe it's all the parents looking for Webkinz for Christmas.:-)

4:25pm • #18
2 Featured Posts

Rich - it's truly amazing what some companies will resort to in order to 'retain' business.  Whatever happened to just providing great products and services, and being, well....hmmm... decent. Especially when it comes to kids.  This has 'slimy' written all over it! Yuck!!

Thanks for being here, and Happy Holidays, my friend.

4:28pm • #19
114,086 Points 1 Featured Post Outside Blog

Your post is #1 for the search term webkinz jackasses.  That could explain the hits.  LOL!

4:38pm • #20
2 Featured Posts

Hey Rich! Thanks for "stumbling" this:-) Someday you'll have to teach me how to use that one...

4:38pm • #21
2 Featured Posts

That's why I love you, Mandy... I just serached all things I could think of, less that one:-)

4:39pm • #22
187,678 Points 2 Featured Posts Outside Blog

Your little son is adorable.  I thought webkinz were less expensive, we must be buying little ones.  I think it's a crime doing this to little kids, but I am not surprised!  Rhiannon's trying to get me to pay for a 2nd account on Club Penguin because she wants a different penguin name and only gets one.  It never ends.  Just be happy you have boys.  They slap Hannah Montana's face on everything and then the girls beg for it.  It's crazy. 

6:06pm • #23
2 Featured Posts

Hey Chris - trust me, I am quite happy I have boys:-) I can't imagine being able to navigate the Hannah Montana sort of thing... If I ever had a girl she wouldn't know it:-)

As to the business practices of these companies that are trying to get kids to spend their inheritance - I am pretty surprised that they chose to 'terminate' my son's account on Christmas.  I assure you he didn't sign up on Christmas, so it is nothing more than a guilt-th-parents ploy.  I ain't falling for it, though I am seriously considering employing my brother into purchasing one of them freakin webkinz instead.

7:15pm • #24
391,273 Points 23 Featured Posts Outside Blog

I understand the sentiment, but I do not care that much about "punishing" the company. I think it is more important that this could hurt the kid.

Is the fight worth the victory? Where the kid is in this victory, a winner or a loser?

Will you allow me to buy him a ... what do you call it... a webkinz?

7:32pm • #25
137,709 Points 1 Featured Post Outside Blog

Inna - You are very welcome for the stumble! I hope you say a HUGE uptick in visitors. BTW, I am sending you a note on the Lemonade Award! You can also check it out HERE (will open in a new window)! Hope you have a great Christmas.

7:33pm • #26
2 Featured Posts

JonZ - you know I am a sucker for punishment when it comes to kids. Needless to say, obviously he is getting some kind of a webkinz.  Doesn't make what they are doing any more right though, and I still absolutely hate the thought that there will be kids who won't be able to hold on to their accounts this year, no matter how much their parents may want to... Given what's going on in the world economy, it's pretty screwed up that they would make this kind of push...

Thanks for commenting!:-)

7:37pm • #27
2 Featured Posts

Rich - a whole pile of people hanging out on my blog today. Then again, Amanda thinks it's because it ranked at the top of Google under "Webkinz Jackasses":-) 

I am so very honored you thought of me for this award thing! That's just too cool... I promise I'll get on it as soon as I can:-) Thank you, my friend, and have an awesome Christmas. 

PS: There is a little organic garden in my future... Will let you know how it goes. Can't wait to get my hands dirty with something other than typing!!!

7:49pm • #28
283,411 Points 1 Featured Post Outside Blog

Inna there are a couple of other webkinz type products out there.  Maybe your son would like one of them?  Personally I'm glad I am not raising children in this current society.  But if I were I'd give then a lesson in economic blackmail, which is exactly what webkinz is doing, then I'd find something else for them.  BTW my granddaughter has enough of those things to make the monthly mortgage payment on their house!  Call me old fashioned but I think kids should be playing with things like Tinker Toys and Legos!!!  BTW again your son is adorable!

8:58pm • #29
2 Featured Posts

Hi Terry - I agree with you, sweetie. It is economic blackmail, and is, on its face, absolutely repugnant.  I will never get over the bad taste in my mouth over the company name I used to admire.  (that's Ganz). As for the baby, he has other stuff that interests him, legos included.  It's a good thing he is a reader, too. I doubt my public library will ever turn around and change the rules on him, so he still has somthing to trust.  As for him being adorable, thank you again, and he knows it too.:-)  Merry Christmas!!!

9:14pm • #30
283,411 Points 1 Featured Post Outside Blog

Merry Christmas to you too Inna!

9:28pm • #31
106,923 Points 12 Featured Posts

Inna - I do not know this firm. I do not know this scam. I do know that you may be correct that all of the little critters created through this company do not really exist.

They do.

And they do in the minds and hearts of all the children. I guess that is the root of your angst. They are real. I would only ask that you re-read..Yes, Virginia, there is a Santa Claus.

I don't have an answer. I will send you a check for $25 bucks if it will help. He is a sweet boy and he will learn of the ways of the cruel world soon enough.

jmac

 

10:55pm • #32

Hey Inna,

John says they are real. I think he may have something there.

All those critters are real in the hearts and minds of children, or in the virtual world...either way...it seems logic would follow that the folks at Webkinz are holding them hostage.

I think you may have a virtual class action case against these virtual criminals.

Now all you need to do is find yourself a top-notch virtual lawyer to go after them!

 

BTW, your boy is precious.

 

Love and joy,

 

Robin

11:51pm • #33
DEC
23
2 Featured Posts

J-Mac - Shane is one of the lucky ones, he will get his Webkinz, not to worry. I can't imagine punishing him for stupidity of the company.  I do know that this year a lot of other little kids won't be able to get one though, and their virtual worlds will indeed crumble.  In the end, it would have cost Ganz nothing...:-) Thank you sweet man, and give the $25.00 to some less fortunate kid wherever you are in the universe this Christmas. Hugs-

Robin - a virtual class action suit sounds like fun...:-) You guys are awefully sweet, and I am one happy gal for having met you both! Love, and happy holidays.

12:59am • #34
6 Featured Posts

Oh Inna,

This is just hideous!!!  I used to get mad at the game system companies, seemed that for years we were constantly plagued by our 3 boys that the new one was so much better, had better graphics, games, etc.  Every single year there was a new one.  Yes, we usually caved...

But for this company to prey, yes prey, on a child's belief that loving and caring for his pet virtually is the same as in the real world, only to have the pet "retire" (read: die) and the only way to keep caring for his pets was to purchase another pet is downright criminal.

This marketing scheme is hateful, short-sighted and against everything this season is supposed to be about.  What a dilemma for you!  Pay this awful company more money to play the game, or break your boy's heart.  Unconcionable place to put you, the parent.

My babies always come first though, as do your's. 

Thanks for alerting us about this sham and may we all spread the word about Ganz while also trying to spread joy during the Christmas season.

6:43am • #35
2 Featured Posts

Amy - how well you put it.... My dilemma of course is solved.  He still believes in Santa, hence he'll get one through those special channels:-)  Some kids won't get theirs...  The thing that bothers me the most is that it's deliberate, and has nothing to do with an actual 'clock' they put the virtual pets on.  I guess no cost is too high, and if it means ruining Christmas for some kids and parents, I am sure in their mind, numbers-wise, it's worth the extra purchases people will make out of guilt, or not to break their kids' hearts.  Who wouldn't right? 
Spread the word, dear! It just might make a difference... Thank you, sweetie, and hugs and best wishes to you this Season!

10:06am • #36
222,694 Points 6 Featured Posts Outside Blog

Inna, Webkinz called me back today.  I spoke with Suzanna and she said she would call you today.  I gave her your cell, I hope that's okay.  She sounded like she was going to try to make you happy, without buying one.  I hope so.  Merry Christmas to you and your lovely little boy.

1:56pm • #37
222,694 Points 6 Featured Posts Outside Blog

Inna, Webkinz called me back today.  I spoke with Suzanna and she said she would call you today.  I gave her your cell, I hope that's okay.  She sounded like she was going to try to make you happy, without buying one.  I hope so.  Merry Christmas to you and your lovely little boy.

1:56pm • #38
2 Featured Posts

Susan - so it was you?!  Of course I don't mind. I did just speak with a representative at Webkinz.  She offered me one of her secret codes for my son to use.  I asked her how many kids were at risk of losing their accounts on Christmas... She told me that an overwhelming majority were... I asked her what it would take for their company to not expire those account, at least not on Christmas... She told me that it would take absolutely nothing. That she, herself, disagrees with the policy, but can make my son's account valid for another year without an additional purchase.  I told her to give her code to some kid for whom this would otherwise not happen, or better yet, lean on the company she works for to CHANGE THIS ASSININE "POLICY".

She was nice. She just works there. I will buy yet another webkinz. Life goes on. Ganz are still a pack of jackasses in my book. Someday, Shane will not believe any more. Just not yet...:-)

Thank you!

2:12pm • #39
2 Featured Posts

Merry Freaking Christmas, Mandy!!! Hugs:-)

Merry Christmas everyone!

4:00pm • #41
DEC
24
140,661 Points 1 Featured Post Outside Blog

My Inna - Outrageous! I no longer have little ones, but lots of young nieces and nephews, and due to their idiotic policy I will never purchase a product from this company.

Very happy to hear your son will be getting another one, Merry Christmas to you and your family

7:23am • #42
2 Featured Posts

My Sandra - thank you for dropping by and reading.  I was told by the nice CSR lady that if parents call complaining and get her or a few other nice people on the phone, they will get the new codes without having to purchase a new toy.  They have a few codes to give out as complaint resolution:-)  Sad, when people who work for the company have to resort to 'cheating' the system in a way, but have no influence over company policy.  They are the ones stuck dealing with pissed off parents every day...

As for us, there are two littlekinz that were acquired at our local Wallgreens last night, so Shane's 'pets' are safe for another year.:-)

10:29am • #43
DEC
25
215,056 Points 4 Featured Posts Outside Blog

Inna- I can hardly believe my eyes in reading your story.  What a total bogus bunch those guys are.  I'm glad Shane's pets are okay for another year.  Maybe by then you will want to sign him up for a face book book page and let him adopt a petz pup.  FREE FREE FREE.

12:03am • #44
2 Featured Posts

Tammy - I am marginally afrain to lose Shane to the virtual world, so MySpace and Facebook will have to wait, until that line between real and not so much is a bit more defined in his mind:-) For now, we'll let him dream a bit longer...

Thank you for your comment! Happy Holidays to one and all, even the Jackasses everywere. I am feeling rather benevolent this morning.

12:10pm • #45
114,086 Points 1 Featured Post Outside Blog

Merry Christmas, Inna.  I am so happy to hear that this all worked out for you!  Hope the kids enjoyed the day, too!

5:30pm • #46
DEC
26
2 Featured Posts

Let's clear some things up here so you and the rest of the commenters can stop being so angry.  My daughter started collecting Webkinz about 2 years ago. 

1) The tag on the Webkinz where the online code is clearly states that the online account is good for 1 year.  My daughter who was 9 at the time when she started collecting them was able to read this and figure this out.  It is not a secret.

2) Whenener you purchase a new Webkinz your account extends for an additional 1 year period for all of your prior animals.

3) As the items are somewhat of a collectors item with animals being retired and introduced it is not so far fetched to assume that kids will continue to collect these toys thus preventing the account from ever expiring.

I understand you were upset for your son but this is a little overboard.  And as a business owner you have to admire their marketing.

Anyway, I'm thinking he will probably out grow them before the next one is set to expire.

12:05am • #47
2 Featured Posts

Hi Mandy - the kids had a blast... We held on to Christmas till 3 in the morning last night playing pictionary (needless to say, I lost).:-) It was a good day. MWA-

12:24pm • #48
2 Featured Posts

Michelle (Above All Financial) - I would highly recommend you do some research before you jump on here and attempt to discredit what I have stated in my post.  The only inaccuracy in my post was that I said a new toy needed to be purchased every six months, but it appears to be every year.

1) NOWHERE on the toy or any of the tags does it say anything at all about one's account EXPIRING AFTER A YEAR, or any other tiimeframe, for that matter.  The only place where Ganz mention it is in the terms and conditions of service, a few page-long tiny font document that appears on Webkinz website the first time you set up an account.  I might be out of line here, but I doubt most little kids are reading Terms Of Service documents when signing up for a site they believe they just purchased access to.

Here is the scan of the actual tag from my son's Webkinz (Littlekinz).

an actual webkinz tag

2) Shane got his first Webkinz on Christmas, and has been getting them ever since, some on his birthday, which happens to fall on July.  The 7 he acquired was over the course of two years.  The CSR I spoke with told me based on Shane's user name that all of his pets were indeed registered on Christmas.  Logic tells me that it would have been quite a feat for him to register a pet he got in July on Christmas, but then again, maybe he was using some other calendar that had Christmas in July... When asked how many other kids were at risk of losing their accounts on Christmas, I was told it was the OVERWHELMING majority.  I guess every Webkinz pet shares Christ's birthday. Lucky for them.

3) You missed the point on my anger, Michelle. This had very little to do with me being upset over my son's account. In fact, if that's all it was, I would have just taken the free code offered to me and shut up about it.  My anger has everything to do with what you call "admirable marketing practices". To me, there is nothing admirable about it, and that's both, as a parent and a business owner.  There are ways of retaining loyal customers and introducing new products on the market that don't require a company to be heartless and manipulative.  Ganz apparently has not learned about those methods, as the one they are emplying is not costing them a penny.  The kids are held hostage to the pets they bought and the parents keep giving these jackasses money out of guilt.  I would call it loathsome, not admirable.

PS: I don't mind people disagreeing with me on my blog on any subject.  I do object to unfounded accusations.  If you would like to belabor this further, by all means, be my guest, but give me and my readers the courtesy of learning your facts first.

Best,

12:44pm • #49
222,694 Points 6 Featured Posts Outside Blog

Hey Inna!  Keep smiling girl!  No worries.  It's the day after Christmas, and time to clean up the wrapping paper and snuggle with the kiddies.  I'm getting ready to play bingo with Max and my mom!  I'm eating way too much chocolate and gaining back the 4 pounds I lost in anticipation of the holidays.  January is another day, and I'll do my diet over then.  Have a great rest of the weekend! xxxoo

1:03pm • #50
2 Featured Posts

My dear Susan - I am grinning from ear to ear:-) Thank you, dahling!

The wrapping is all cleaned up, and there is no more chocolate left in the house, but piles of cheesecake that my teenager made. Yum!
Don't worry about those poudns, no one will notice!  Hugs!

2:02pm • #51
187,678 Points 2 Featured Posts Outside Blog

Inna - I just checked Rhiannon's tag and it has no exp. date either.  Who knows.  Cheesecake, sounds good!

2:15pm • #52
2 Featured Posts

Chris, I guess Michelle shops for those things at a special undisclosed store where the manufacturer remains honest.:-)  WE are probably all asleep during that time.

 

3:29pm • #53
283,411 Points 1 Featured Post Outside Blog

Inna I totally agree with your response to Michelle.  I have personal experience with her not reading my blogs, but surmising what I said, then spinning it into a tyraid!  I asked my granddaughter whats up with the registration, and she told me "when you go online to register your first webkinz they tell you its good for one year, unless you keep adding new pets", and she's just turned 10.  Not as smart apparently as some 9 year olds because she like you couldnt find anything on the tag, but did on the website :-)  Anyway since she now probably owns stock in the company, her registration just keeps humming along.  I'm not sure why your son's registration shows all his webkinz registered in the same month, and apparently the CSR was not interested in fixing the situation.  I totally agree that this is blackmail pure and simple.  "if you don't buy more and more and more webkinz and continue to register them, we're gonna expire your registration!"

6:49pm • #54
DEC
27
2 Featured Posts

Inna,

1)I apologize.  Perhaps it is not stated on the tag as I stated and that was the Little Pet Shop Virtual Pet I was thinking of.  However, if you notice on the tag you took the trouble to scan it does state that Ganz reserves the right to modify or discontinue the website at any time without notice. 

However when you go to the website to register the pet it states clearly when you enter the code that this is good for ONE YEAR so it is stated somewhere other than the tiny print TOS agreement.

It seems pretty clear to me that you are purchasing the Webinz toy, with an added bonus of getting to play online.  Considering the fact that some websites for kids charge $10 PER MONTH to play online, this doesn't seem like such an evil practice to have to buy a new toy once per year.

2) Regarding the CSR stating that all the pets were registered on Xmas when in fact your son has been playing with Webkinz for the past 2 years, it seems to me that perhaps the last Webkinz that was registered was last Xmas which would make all of the prior pets expire one year from that date.

3) I don't own stock at the company (though I wish I did) nor do I  shop at special stores.  Only trying to point out that most kids (as Terry granddaughter can probably tell you) know that the code expires in one year and that this really wasn't the big deal that you were making it out to be.  While I understand that blogging can be therapeutic, I felt like 50+ comments agreeing with you about this "blackmail" was only going to make you more angry about this not less.

In the grand scheme of things, I think there are more important things to be angry about.

12:05am • #55
222,694 Points 6 Featured Posts Outside Blog

Michelle, In the grand scheme of things, you really ought to leave this be.  Come on, it's Christmas time.  Do you really need to be right so bad that you have to keep trying to make someone else wrong?  It really is not for you say what people should write, read or comment about.  If I felt this strongly about it, I would have slipped Inna an email privately, not publicly debated with her over something that obviously you do not feel is important.  Let it go and have a nice rest of the weekend.  

6:54am • #56
2 Featured Posts

Terry - hi and thank you:-)  It's all a matter of perspective, I guess. Mine tells me, as both a person in marketing and a consumer of the company, that they majorly screwed up. Michelle disagrees. I am ok with that.  :-)

12:29pm • #57
2 Featured Posts

Michelle - I have a fundamental issue with the tone you chose in your initial comment. You are entitled to your opinion, as are we all, but if you choose to come on to someone's blog with the intent of proving the poster wrong - it would help if the facts were on your side of the argument.  I am not accustomed to that being the case with you.  In the grand scheme of things, if the number of comments here seemed overboard for you, you should have written your own post on how wonderful this company is to even out the scales, if that's how you feel.

PS: I blog for many reasons - therapy is not one of them.  It's a conversation, one I try my best to keep civil and engaging.  Anytime I run across something that I think is worthwhile to talk about - I blog.  That's my way of utilizing the space I have on Active Rain.  You are under no obligation to read me, or to comment on any posts that you think are unnecessary or in some other way defective in the first place.  I find it amusing when people jump on any post only to talk about how that post shouldn't have been written or commented on in the first place.  Weird, to say the least. 

 

12:38pm • #58
283,411 Points 1 Featured Post Outside Blog

Inna, I didn't know there was like a quota on how many comments a blog can get, nor did I know that there are other topics more important that we should focus on.  I also didn't know you blog for therapeutic reasons.  I thought beer was the answer to our anxieties :-)

6:04pm • #61
DEC
28
153,152 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

Inna - Wow! I missed all kinds of fun here.  First, thanks for the heads up.  My children are not into webkins and I will now do everything possible to keep it that way.  Second, I find extortion neither admirable nor innovative and am truly confused by those who think otherwise.  Makers of children's toys/books/etc know that they have parents by the collective balls.  This is clearly evidenced by near predatory pricing.  However, this is a flagrant violation of basic decency.  If they are proud of their marketing strategy, let's see them be more upfront about it.

I hope that your son does not outgrow his love for webkins in the near future.  I hope that he continues to learn the responsibilities and values that attracted him to them in first place.  Sorry if this means that you have keep contributing to a poorly-run company whose short-term view will certainly become its downfall. 

Happy New Year! 

12:12am • #62
2 Featured Posts

Terry - to each his or her own, I guess.  There is nothing wrong with blogging for therapeutic reasons:-)  I'd stick to an occasional martini and a good movie as therapy though, and keep on blogging for all the wrong reasons:-)

1:38pm • #63
2 Featured Posts

Erik - they really do have us by our collective balls, don't they... Thank you for a thoughtful and accurate reading of this post:-)  In all fairness to Webkinz people - the extortionist tactics certainly have a high rate of success.  Certainly higher than could be achieved through normal advertising channels...

I have the distinct feeling Shane will indeed outgrow these toys shortly, and hopefully, will learn to derive as much fun and adventure out of books...

Happy New Year to you as well, my friend.

1:45pm • #64
283,411 Points 1 Featured Post Outside Blog

Cheers Inna!  Or as they say in the Czech Na zdravi!

2:51pm • #65
249,099 Points 16 Featured Posts Outside Blog

My kids are VERY into Webkinz.  We do not pay more than $14 for one though; often I can get them for less.  We have not had any issues with the retired pets at all...no changes.  The only dilemma we've had over retired pets is if they retire and go out of stock before we get it, if it's one they desperately want.

My issues with Webkinz involve the "virtual" part - they have crazy filters set up so that some normal words can not be used because they're not allowed...like my son who got the turtle and wanted to name it Shelldon.  Well he can't, because part of the word is "hell."

Another thing that upset my daughter was in the "trading room" where you can "trade" items you have for something someone else has.  My daughter got scammed by another webkins user who offered a "rare" item to my daughter in exchange for one of HER "rare" items.  My daughter put her "rare" item on the trading table and the other user "took" it - but before taking it the user switched THEIR rare item for something common.   My daughter was devastated because she gave up a fancy lamp for a "dumb old checkers game." 

Overall though, I love webkinz and it was the best thing to happen to my kids...>LOL...it's the one thing all three of them like and they play with them together OFFLINE as well as online. 

We've never had issues like these you've described, Inna - and we bought our webkinz from a private boutique as well.  I'm sorry for your frustrations!!!!  And I do agree that it stinks that you have to buy more webkinz to keep your one active....

10:28pm • #66
2 Featured Posts

Karen - I absolutely love what they had done with the whole concept/idea of webkinz, and the fact is, they do have a loyal following.  I am appalled at these tactics to hold on to it. There should be no need for it, certainly not in that way.:-)

For now, our little one is all content and has his pets, virtual and otherwise, for another year. Next year, he might outgrow them afterall, but if not, chances are i will buy another webkinz just to ensure that the ones he had been taking care of are still accessible to him.

Glad your munchkins have something like this in common:-) Thank you, and Happy New Year!

11:23pm • #67
NOV
30

i know. it sucks. 15 dollars for a toy that didn't even last a freakin' year. . . WOW!

kaitlynn
4:26pm • #70
2 Featured Posts

kaitlynn - weird to see this post resurrected almost a year later, but I guess it's just in time for all ths people shopping for thier kids for Christmass looking at Webkinz:-)  Yeah, it does suck, I am just glad mine finally grew out of the Webkinz craze, so those jackasses are not EVER getting any of my money again:-)

4:36pm • #71

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Inna Hardison-ha media group Design, Printing, Web

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