I've always been in awe of successful realtors, as it must be the most competitive business out there!  I feel like I can throw a snowball out my front window and hit a Realtor or two!

With the intense competition, I've always been amazed at how and why a potential customer will 'choose' a realtor to represent them. Some of the reasons are so absurd it makes my head spin:  "I go to church with their wife's mother"; "I receive a calendar in the mail every year"; "I receive your postcards", etc. 

I just can't wrap my head around why someone would choose someone to represent them in the largest transaction of their lives.... because they receive a crappy calendar in the mail!  I just don't understand that logic!

Having worked with Realtors on internet marketing for almost a decade, I can vouch for the fact that all Realtors are NOT created equal.  I've met and worked with some (far too many, actually) that seem overqualified to work at Radio Shack!  Since the barrier to entry into this profession is so low, there really isn't one. Have a few bucks for a license?  Can you memorize some facts into your short term memory?  If so, it appears you can "become" a Realtor with very little effort!

One of the few benefits of our lovely economy is that many of these Realtors will leave the business.  Since deals aren't falling into their laps as they were for many years, and Realtors are having to really show their marketing and negotiating muscle in this economy just to stay alive, the strong will survive and the weak will go back to Radio Shack (assuming Radio Shack is still in business!). 

Copy cat real estate business cardsOne of amazing things in this business is how everyone can compete when most Realtors "appear" to be the same.  Their business cards are the same (it seems most companies order their business cards from the same place!); their websites are the same (so many have Z57, Advanced Access, etc. template sites... they actually ARE the same!); their marketing pitch is the same (most use the same prepackaged propaganda from their broker); and most franchised companies ARE essentially "the same" (Realogy anyone?). 

Copycat real estate websites from Z57

I have worked with Realtors in designing websites and marketing online for many years.  One of my goals has always been to figure out ways of making my clients "stand out" from the clutter of their competition.  For many years, there was always "something"....  at first, just HAVING a website set you apart... then having a website with IDX search capabilities set you apart (all the rest were just "about me" puff pieces).

I started doing single property sites with unique domain names about 5 years ago - now everyone does them.  Big deal.

Blogs were (and to some extent still are) were a unique voice (and still aren't the norm), but they are gaining popularity fast.

Doing an online visual presentation of the property was a way of setting your listings apart.  I started doing large format Flash slideshows way back in 2002 to help set my clients' listings apart.  Everyone else just put up their tiny MLS photos... a few brave ones did those horrible spin around "fun house" virtual tours.

Today?  Everyone is using these zooming slideshow programs.... VisualTours, RealEstateShows, Zipvo, etc.  They're all inexpensive.  They're all effective.  And they're all over the place - they're commonplace now. And they all look exactly the same, therefore you are not setting yourself apart from your competition - you're just doing the same old, same old.... 

This is why I started my business doing full motion, real estate video tours over 3 years ago.  Not only because it actually does help generate more interest and therefore, sell properties quickly, it also helps set the listing agent FAR apart from their competitors.  Three years ago a Realtor literally had an edge over literally every other Realtor in the marketplace by using video.  Today, it still is THE single marketing platform that can set you FAR apart from literally everyone in your marketplace!

Niche marketing always works - keeping a sharp focus on your specialty can make your website stand out from the rest - and make YOU stand above your competition. Many realtors are afraid to niche their business for fear of losing business.  I think niche marketing is the key to successful business period - online AND offline.  Pick a niche, become the professional... the expert....   it shoots you away from all of the "same old, same old, I do everything" competitors... who just get lumped together in a big blur.....

Lately, many realtors are focusing on new markets, such as bank owned properties and short sales.  As a perspective customer seeking out this type of property, wouldn't you rather deal with someone who really specializes in these types of sales, rather than someone who might reluctantly take on such a task?

What are YOU doing to set your self apart from the masses?  How are you making YOURSELF a brand?  Why would a perspective client choose to work with YOU over your many competitors? 


 
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43 Comments on Cut thru the clutter - how do you set yourself apart from your competition?

DEC
26
2 Featured Posts

I follow through...seems so simple but people are amazed that I call when I say I will and I get back to them with answers when I don't have it immediately.  It the simple things that seem to really make an impression.  Great post...Much success to you in 2009

8:41am • #1
202,269 Points 5 Featured Posts

You couldn't be more right.  Although the market is doing some of the differentiating for us. 

10:20am • #2
132,060 Points 1 Featured Post

Fred- What a great post. Video is fantastic-- I love having my own YouTube channel where I can post videos about real estate, personal finance, gadgets I like, etc. There is so much creativity with video. Thanks for posting!

10:32am • #3
1 Featured Post Outside Blog

I use full-motion, real estate video tours from Nashua Video Tours, of course, because they ROCK and they definitely distinuish me from my competition.

-Kathleen Buckley

11:59am • #4

Hello Fred

You couldn't be more right. 

Many agents run after the market especially right now with foreclosures and REO's being so in demand right now.

However, when you chase the market you don't plan for the future.

I've been a Realtor for over 25 years and made the same mistakes.

I see agents still doing it and forgetting that smart marketing starts where you are the most effective and have the most passion for that market.

I recently put together a quick and easy niche marketing manual explaining how agents can find smaller niche markets for them to take over and conquer.

You can find my site at www.realestateniching.com

You're absolutely right about defining the niche and building your practice around it.

I help control the cost of advertising

targets a specific market within a huge market area

Finally, an agent will be able to design their website around the specific niche market and see traffic coming to their website that they would not have seen otherwise.

Good to communicate with you.

Bill Kabat

Keller Williams Team Realty

home.seller@kw.com

 

 

Bill Kabat Keller Williams Team Realty
1:08pm • #5

Hi Fred,

Nice website ... I took a quick look a the Hingham video - impressive.  I agree, most agents are the same.  Unfortunately, I think that much of the public believes that too.  Everyday, I call expired and cancelled listings to have sellers tell me that they are happy with their agent and planning to re-list with ... explain that!?!

Today's Realtor, needs to be aggressive on marketing, price and negotiating.  I agree that we will see continued fall-off in today's market.  For those who depend on their "winning smile" ... look out!

Best regards,
Mike

1:43pm • #6
1 Featured Post

Great post and comments.  There is a lot to think about here.  We do need to stand out by concentrating on a niche and being the expert in that niche.  I want to hear more!

Sarah Rummage in Nashville

3:54pm • #7
146,876 Points

Good post, as it is hard to stand out in this business. I am always looking for ways to distinguish myself. Thank you for the ideas.

4:30pm • #8

Fred - I definitely agree with you.  I've been on the web since 1995 and have never used a template service because I want my website to show how I differ from my competition.  Video is great - I credit the videos I've done for my listings as a major reason why I had an average of 44 days on market for this past year.

4:38pm • #9
5 Featured Posts Localism Sponsor Outside Blog

My dad was a broker for many years. I grew up and watched him thrive in a market when interest rates were at 20%. I knew what to expect when I got into the business. The market is much like some life circumstances. Some are within our control, some eare not. Choose the ones within your control, and work on those. Let the Realtors who don't love this business go get a job at...I am a lifer!

BethAnn in Spokane

4:52pm • #10

At first it seemed counterintuitive to concentrate on a niche, but when I did, it really did make us stand out.

4:59pm • #11
245,311 Points 16 Featured Posts Outside Blog

QUOTE: "Everyday, I call expired and cancelled listings to have sellers tell me that they are happy with their agent and planning to re-list with ... explain that!?!"

Maybe they like their agent.  Maybe their agent keeps in touch with them and maybe the agent is doing a good job.  Maybe the sellers realize that they have to now listen to their agent and lower their price...maybe they have some loyalty for the agent who has worked hard for them.  Not all expired listings are the result of the agent doing a poor job.

Virtual tours may be common place in your area - but not in mine.  Only a handful of agents in my market area use them.

 

5:07pm • #12

Most real estate websites are templates that are rarely updated.. How can you generate business with yesterdays' content?

raj
5:35pm • #13
109,411 Points 4 Featured Posts Outside Blog Hit Router

 I focus on my sphere and I stand out because of the personalization they get from ME. They get a call from me fairly regularly even if I have nothing to say but "hello - what's going on in your world?" I don't think that anyone ends up standing out until they "stand alone" with their client and work a transaction. That's where the true nit and grit show up. Yeah we can do websites and blogs and videos but if you can't follow through with the same type of professionalism and get the job done in a better than great way than you are no different from the rest. Anyone can pay someone to jazz up anything but when it comes to the real YOU - it is the ACTIONS and YOU that speak louder than anything.  We stopped doing the virtual tours - because clients seemed to want the "Kiss" method more and they were "clicked" on more than the tours.- one picture at a time but lots of them with great quality.  Sometimes using a mouse effctively befuddles people ( me at times too!) - Good info - Have a Happy New Year and much success!

5:47pm • #14
103,460 Points Outside Blog

Too many don't ask the questions of themselves. 

Sort of like builders.  There are over 27000 registered builders in Texas, but I daresay that only a few of the custom builders know anything at all about marketing. 

RE agents are all about marketing, but most don't know it.  Marketing for their clients and for themselves.

 

6:06pm • #15
1 Featured Post Outside Blog

Great post! I mostly work with buyers, but I do appreciate listings that have virtual tours. One thing that gets me is that in our MLS you can post 16 pictures and some agents only post 1 picture of the outside of the home! That is such horrible representation and laziness in my opinion.

I would love to hear more about what people are doing to set themselves apart!

8:31pm • #16
438,668 Points 10 Featured Posts Outside Blog

I need more videos.  I will have to work harder to get more out there

9:35pm • #17
579,647 Points 34 Featured Posts Localism Sponsor Outside Blog Hit Router

While I don't like reinventing the wheel, I did sit down and design my cards and website with a "clean sheet of paper" approach.  I didn't want to fit a mold.  Being different IS an advantage. 

10:09pm • #18
286,145 Points 3 Featured Posts

Great post Fred and when you figure out why people do the darnest things please let me know. I am often amazed at what I hear also.

10:16pm • #19

Fred - I've pondered for the past few months about sending out that "crappy calendar" and opted not to but you see apparently someone got business from it..."I receive a calendar in the mail every year"...(LOL)

I've thought long and hard about setting my niche too.  My buyer specialty is first time homebuyers but I did fear losing out on business...I think 2009 I will revise my business plan to excel in what I know best.......

Great post.  Happy New Year!!!

10:16pm • #20
2 Featured Posts Hit Router

Hi Fred, You supply many thought provoking ideas. VIDEO certainly is the way to go.

10:47pm • #21
380,387 Points 3 Featured Posts Outside Blog

It is amazing at the reason some Realtors get the opportunity to work with buyers and sellers. You hit the nail on the head above. I have ran into many of these before. They pick their neighbor so they don't get offended, use a family member or the friend of a family member.. They don't check out that this person can or will provide in services. Often these same clients are complaining and wanting to change Realtors. Well they are now in a contract and have to wait to switch Realtors and this is time wasted too.

11:07pm • #22
354,335 Points 16 Featured Posts Outside Blog

I have looked at your video tours before and they are awesome! We do everything we can and certainly all this blogging, social media, SEO helps. There are still so few that are doing even just a small percentage of this. ~Rita

11:17pm • #23
DEC
27

LOVED the sample video--- I will look to see if there is a similar service where I live!

9:32am • #24
123,532 Points

Fred: I would hope a customer chooses me because of my consistent, reassuring message. Although my business wasn't great in 2008 (whose was?), I felt blessed to receive so many referrals from friends, family, etc. I believe the way a person sets themself apart is by being a trusted advisor. In uncertain times, a knowledgeable real estate professional is worth their weight in gold!

9:39am • #25
226,875 Points 1 Featured Post Outside Blog

Fred, I think that Pam and I are different in many respects within our market.  While we are not the most 'flashy' we are known for our committment to our clients and our continued assistance after the sale is complete.  It is more than just putting a sign in the yard, or showing two or three properties. 

In respect to setting ourselves apart in order for propective clients to choose us over another realtor, well, I must admit that we have not mastered that yet.  There are many differing views on what works and what does not.  In the end, it makes me cringe when someone chooses a Realtor merely based upon a postcard or a calander.  Much more to it than that.

9:52am • #26
111,928 Points 3 Featured Posts Localism Sponsor

Fred, enlightening post here.  You hit the nail on the head.  In a good economy it's amazing why people choose you.  In a poor economy you need to stand out as people choose for the RIGHT reason.

Twitter

10:26am • #27

Great post... its about the follow up. I tag all business once a week....Expired & FSBO. Our 4th quarter was fantastic.... I stay positive and just landed another expired that was at 2.4 and after a strong listing  we  got the deal at 1.5 My business partner and I work hard and yes we were in the office at 10 AM ON THE 26TH... THANK-YOU FOR ALL YOUR INFORMATION.

 

11:41am • #28
230,872 Points 9 Featured Posts Localism Sponsor Outside Blog

We stand apart as we do more for our neighbors than anyone.  We work our sphere like non other.  Sticking to the basics has created massive success for us rather that chase the fluff that brings in so little business. 79% of our $51mm comes from people we know.  It does not take a rocket scientist to know where to put one's money.

11:42am • #29
154,203 Points Outside Blog

Great post and applicable to any real estate career. Thank you for the information

3:42pm • #30

Great post and the videos are fantastic.  I've been doing something similar but not as fancy....

6:32pm • #31
Outside Blog

I watched one of the walk through tours...very nice.  THANK YOU for not using the ZOOM on the camera!!!!!!!!!!!!!!!!!!!  I have seen too many other video guys who think there camera skills are good.  I always say "lay off the lens movement!"

Oh by the way...what does it cost to use the copyrighted Google stuff?  ;)

6:42pm • #32
16 Featured Posts

Chuck:  It costs $400 per year.  (Google Earth Pro).

Mel Foster, eh?  My ex neighbor!  Grew up in the Quad Cities!

6:45pm • #33
160,508 Points 5 Featured Posts Outside Blog

We bludgeon our competition by multiple websites for certain search criteria. Hence the client thinks, this MUST be an expert at this particular area or community....

7:35pm • #34

What's the average time it takes to do video of this quality?  One of the reasons we have not used HD quality video is file size, upload problems, down load restrictions, Internet speeds and website content control.  Everyone has high speed access  at work;  however, more and more organizations are using filters to block personal content.  We use openhouseok.com to create a still picture tour, which runs about $100.00 per listing.  I've tried to create my own put I'm not a photographer and crappy photos in a high quality program makes for a crappy product.  I would be interested in knowing how listings with video tours versus listings with virtual tours compare in number of times viewed and calls received. 

Ed McNamara
9:14pm • #36

Fred you right that all Realtors arent created equal. Websites, business cards, blogs, online and offline marketing and Video Tours, Real Estate is still a people business. The owner down the street lists their property with Susie "No Tech No How" because they go to the same church. Or they list it with Joe "Old School without a Computer" because he promised them the world and lied thru his teeth and would say anthing to get their listing. So I know how you feel when youve got a great product but the old fashioned Realtors with "No Tech Know How" keep getting the listings because they got their yearly calendar, postcard or go to church with their Mother!?

9:16pm • #37
195,174 Points

Many true statements made.  Gives a person a lot to think about!

10:07pm • #38
DEC
28
16 Featured Posts

Ed:  Most of the videos that I do take about 30-45 minutes to shoot, and about an hour or two to edit, write a script, record the narration, export, etc.  Then it takes about 3-4 hours to compress each video for the web - it's high definition, so the files are huge - about 1GB per minute of video (and you have to do two versions, one branded, one unbranded).  Uploading the video to about ten sites takes about 35 minutes (we have fiber connections here so it's very fast), and they run $200-$400 depending on the size of the home and whether or not it's narrated or just set to music.

Oddly enough, I've done probably close to 800 video tours and not one person has ever asked about how many times a video is viewed, traffic... nothing! Many companies focus on analytics, and yet not one person has ever even asked me the question!  Unfortunately, because the videos are out in SO many places (10-12 video sites, one or to MLS systems, realtor.com, etc..) it's almost impossible to gauge.

But most people who do video come back and do them again and again and again.  I have 4-5 clients who do EVERY listing with video.  They clearly see the benefits to their sellers, and probably most importantly, the benefits to themselves.  Doing video really sets you FAR apart from your competition. And... many people are selling homes pretty darn fast in this slow market using video.  Was it because of the video?  I would think that it played a major role.....

 

 

 

12:03am • #39
DEC
29

I'm with Kristi  - why do some agents post only one photo on the MLS when they could post 12? L A Z Y! I can't believe that a person would list with these lazy agents. I feel like sending them a letter with a list of bullet points on why their current agent is a loser. I'm sure I sound terrible but there are a lot of bad and lazy agents in my neck of the woods who don't deserve the business they get. Just a little venting.

I have thought a lot about a niche but you are right on when you say I am afraid that I might lose business so I haven't done it yet. I suppose I should if I want to be really successful.

 

Your Video Tours are great. Thanks for the great post.

 

8:56pm • #40
JAN
01
2 Featured Posts

Video rocks!!! I started using video for my listings in late 2007 and I love it! I don't know of any other agent in my area that is using video.

10:41pm • #41
JAN
02
1 Featured Post

Kudos for the great job on your videos! It is well documented that 18 or more quality pictures and virtual/video tours cause prospective buyers to browse those listings longer and stay on the web site longer. However, many of the top producers in my area no longer use them, because they firmly believe it is all about price and are masters at pricing a property correctly. I personally have used vt's for 5 years and still am not convinced of their usefulness, other than making me and the sellers feel good.

6:57am • #42
JAN
26
252,829 Points 2 Featured Posts Hit Router

Hi Fred, well said.  I think many realtors subscribe to their own company (albeit they are ICs) propaganda, whether good, bad, indifferent or even mostly absent, especially when it comes to content and eye candy as it relates to marketing.  I'm not saying I'm radically different, I'm not, but I do try to clearly express the benefits and show the value a competent realtor can make, regardless of who they choose to represent them.

3:33pm • #43

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Fred Light - Real Estate Video Tours for MA and NH

Nashua, NH

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| Nashua Video Tours

Address: 105 Searles Road, Nashua, NH, 03062

Office Phone: (603) 484-1439

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