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Follow up. It works.

Follow up I have been working with my buyer-clients for about a month now. We have made a couple of unsuccessful offers during the process. As we began to hone in on a particular resale home, a listing agent from a new home community called my buyers directly; this doesn't bother me at all. We had already submitted an offer on one of her other listings within the same community; regrettably, someone else offered more to buy that house. But, to continue the story, the listing agent began to promote her new home listings after some objections about one of them. She mentioned the potential for the owner (a bank) to work with them on some things of concern. This call prompted the buyers to go back to the community to look at one of the listings again, and to look at a completely different one, too. Guess what? That phone call is two steps away from a contract on that second home.

Follow up works. Had she not have followed up, they might be buying another home. If this is a regular practice of this listing agent, then her efforts may well prove to be fruitful in this case; and, I am sure it has worked in other cases. She can surely justify her commission to any seller.

Disclaimer: This real estate blog post is intended to be informational reading only, not legal advice; you may not copy, use and/or redistribute this real estate information without prior expressed consent from: Stephen Graham - Associate Broker - Realty Professionals, Inc (770) 491.1494 - All Rights Reserved

Posted by Steve Graham on 01/02/2009 01:31 PM

Comments (8)

follow up

8 Comments on Follow up. It works.

JAN

Steve...Congrats for you! Altho is sounds like you could of LOST a commission had you not had a good relationship with your clients. I'm not fond of agents contacting my buyers directly. I'm hoping she was keeping you in the loop the entire time she was talking to YOUR clients!

Thanks for your comment, Thom. I suspect that she may have inadvertently contacted them without realizing that they were working with me. In any event, if the home is what the buyers really want, then it's best how it worked out; and, that is the ultimate goal.

You're right. Follow-up can make or break you. I always appreciate it when an agent calls to let me know that a listing is back on the market or that they have another listing that might be suitable for my clients!

FEB

Hi Steve, A situation like this could certainly go either way. It's not typical for a listing agent to contact a buyer's agent client directly - this could be a recipe for disaster! That buyer of yours could purchase another home directly through this agent, cutting you out of the picture completely. Follow up is great, but to the correct party, it's even better.

MAR

YES to follow up makes all difference in the world.

Have a wonderful and successful week

MAR

Update: This transaction has recently closed and the listing agent's "follow up" did indeed turn out to be fruitful.

I thank everyone for contributing to this blog post.

MAR

Stephen: I think you have a great attitude. I would have been bothered by an agent contacting my buyers directly, if the agent knew they were working with me. I would never do that.

But your point is right. Follow up, follow up, follow up.

MAR

Stephen, I glad you got this one closed and earned your commission. Follow up is a key element and like most fruitful activities it has to be time blocked to make it happen

Jay

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