I'm re-blogging this post from Jan Whitlow of Largo, Florida.
The answer to the problem here was very easy for me.
See my comment of January 11 in her blog.
My reason for re-blogging it here is to let my ActiveRain friends know that if you -- or your family, friends, or business associates -- have any problems with plants in your house or on your property, let me know. There is a high likelihood that I can help you with your problem.
I am plants and plants are me. I probably know more about plants than I do The Beatles or home inspections, but I haven't been able to buy a Beatles company or a nursery.... yet.
Ā
Via
Jan Whitlow, Lifetime ASPM, Director IAHSP (Selling Edge Home Staging):
I really need some advise here. I have flipped through the pages of all my gardening books and done Google searches ... I fear my ponytail palm is dying. I am so sad.
The tree is in the landscape; was on the property when we bought it. The bottom is 4' in diameter and the stalks (there are three) are over 10' tall. We moved it 2 years ago (experts did) from the back to the front yard to feature it!! I will be just sick if it goes ...
My gardner came in about 2 months ago and the mulch high (covering the round bottom) around it, I know that is really bad. That problem has been rectified but it is loosing all its leaves (the few it had). Does anyone have advise?
After seeing pictures like this on the Internet tonight I am really worried ...

Russel, wish i could help but I'm really bad with plants. good luck on it. the tree is very nice and i hope it survives