Imagine my surprise when I get a feedback email this past Saturday on one of my Short Sale listings. I was floored when I read about how the agent went to the wrong door, through 2 feet of snow, only to realize the lockbox was on the side door as stated in our showing instructions.  There was a complete rant by this agent who was looking at the home for himself about the condition, the stuff left behind etc. Did I forget to mention that he showed this listing on Friday, at the end of the email he states he tried to lock the door but got frustrated and left...

Excuse me, did I read that correctly? You didn't call the office but sent an email the next day that you left my listing unsecured?

I immediately sent the following email to his broker and mine:

As the broker of your company I am forwarding this email. There is no excuse for the agent in your office who showed this property yesterday to leave a property unlocked and then send an email the next day. I am shocked by the lack of professionalism, there was no call made to anyone in my office or team. Secondly our showing instructions for this property are VERY clear, your agent is the only one who cannot seem to follow them. If I get to the property and find that is was vandalized I will be reporting your agent to the police and the board. There is no excuse for this kind of behavior in our industry.

Has is really come to this? What would you have done? Interestingly, I have had no response to my email.