In my market, we have a showing service who sets up all our appointments, Centralized Showing Service. It's great. 1 call can set 10 appointments for the day, or you can even login to their website and schedule it from there. Very easy.
Within this system, they also send out an automatic email to showing agents from the listing agent asking for feedback on the showing. You can have your system set to send out an email however many times you want. I usually do 3. If they don't answer by then, they're not going to answer.
When I show properties, I always try to give feedback. Not just basic feedback like, "Buyers liked the house" or "Not on short list." How is this feedback useful? I call it meaningless feedback as there is no meaning behind it.
Feedback like, "The buyers didn't like the size of the yard or that the master bedroom is at the front of the house" is something that the sellers can work with. Feedback like, "The house was so cluttered, the buyers couldn't see past the sellers stuff" is something that the sellers can work with, or at least the listing agent so they know what their next conversation will be with their seller.
As many of you know, my house is currently on the market. We had a showing on Saturday and the buyers were at the house about 25 minutes. That's a good showing!
I got a call Saturday night saying that these same buyers wanted to come back for a second showing on Sunday afternoon. FABULOUS!! We spit cleaned the house and made it shine better than the day before, though it was already looking its best.
I waited and waited, and finally saw the feedback on the website, "Shows beautifully....it is on their short list." And?? What the heck does that mean? They were only at the house less than 15 minutes the second time. In my experience, the second showing is usually longer than the first showing if they really like it. How does that feedback help me? How do I know how to help compete with the other properties on the short list? Do you not like the color of my brick? Do you like the openness of the floorplan? Do you not like that you would need to clean 4 full bathrooms? Do you like the huge backyard and covered patio??
Why couldn't you provide usable feedback so I know why my house doesn't fit their needs? I appreciate you taking the time to give "feedback", but what you gave is meaningless. It doesn't help me as the seller, but it also doesn't help you as the buyer's agent. Maybe your buyer had a couple of concerns and that's why they aren't jumping to write an offer. If you don't ask about those concerns, I can't help you gather the further information.
If you're going to take the time to give feedback, please think about how your feedback impacts your own buyers as well. And if you know these buyers ruled the house out, maybe give some constructive feedback in case you have other buyers you want to show the house to.