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Keep the Mystery alive... or not

By
Real Estate Agent with Century 21 Results Realty GA RE Lic # 282060

Many agents and sellers think that one of the ways to create interest is to give the listing an "air of mystery" by tightly controlling how much info they release... thinking less is better.

Let me tell you... that isn't a good idea, unless there is a VERY small group of inventory.  Like "potential buyer able to see everything" kind of group.  Perhaps if you have a log home on Lake Lanier... there might only be a couple, but then comes the other variable... NONE of the others can be stunners.

So, there are almost no circumstances where playing the "keeping it a mystery" game works to the advantage of sellers.

Let's look at the real situation.  Here in Lilburn there are 406 properties.  In every price category over $500k, there are 19 listings.  But... there are surrounding communities, too.  So, there are still plenty of homes competing for buyers.  So, that lays out the question:

Why would they look at your (unknown) home when there are 24 that look interesting in the pictures?

The simple fact is that they won't.

And furthermore...

The same holds true with a myriad of other things.  I have seen agents withhold flyers in order to "create a need to call about the property."  And virtual tours... and websites... and pricing... and information.  I have sat through the "gurus" that say that we should never answer questions.  When a buyer calls and says "Is it a 3 bedroom house?"  We should reply "Do you want 3 bedrooms?"  As a customer, when I ask a question, I want an answer...

What it comes down to is that consumers want, expect, deserve and know where to find information.  So... withholding that information only pushes that consumer to another outlet.

But what about ugly houses?

This is the tough one... and there is more room for debate, but personally, I think that the rule still applies.  Again, put yourself in the shoes of the buyer.  A buyer that sees real pictures of an ugly house and still comes to see it is cool with ugly houses... or it reasonably meets their expectations.  Failing to show the reality only yields two results:

  • Buyers that are disappointed when they see the house
  • Buyers that just don't come to see it because they think it is uglier than it really is

I have been in a few houses that were truly terrible, too.  And I've had really upset buyers.  I've also had buyers that were looking for those fixer-uppers.

from LilburnDwellings.com

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Jim Lee, REALTOR, CRS, ABR
RE/MAX Shoreline - Portsmouth, NH
Buying or Selling? Ann & Jim are the local experts

Do people think buyers won't actually see the house when they get there?

 

Jan 13, 2009 04:44 PM
Robert Havana
Park and Protect- Alberta Real Estate License Parking - Calgary, AB
Alberta Real Estate License Parking

I hate withholding info, it only wastes everyones time in my opinion.

Jan 13, 2009 04:49 PM
Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495

Lane,

When I'm the customer, I want answers or I move on.  It's one reason I rarely spend money at Best Buy.  You can't get a straight answer.

Mike in Tucson

Jan 13, 2009 08:25 PM
Midori Miller
Talk 2 Midori, LLC - Daytona Beach, FL
Online Marketing For Real Estate Professionals

Lane-here is one for ya...we listed a house and glanced at previous pics...and someone...used paint..to remove trees and the color of the house inaccurate..and has never been painted..

Ugly houses need to be shown in the best light...but reality..and then we wonder why some question our integrity...and ethics! :)

I think it depends on what type of marketing you are doing in regards to the amount of info given...defintely online...may pics...a full discription and the truth...print marketing I personally view differently...less is more...and if anything...point them to your site..and get the full details! ...I think its what works best for individuals!

Jan 14, 2009 02:37 AM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

Jim - Sometimes I wonder...

Robert - I agree.

Mike - I don't have that issue at BB, but I understand.

Midori - With print there is overload.  With online consumers, I like allowing them to drill in for more details.

Jan 14, 2009 02:46 PM
Gene Allen
Fathom Realty - Cary, NC
Realty Consultant for Cary Real Estate

A lot of advice that is out there is for normal markets.  There isn't much there for this type of market.

Jan 16, 2009 04:04 AM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

Gene - I think that even in normal markets that there has been a paradigm shift of buyer behavior.  But, you are certainly right that there is a lot of advise out there that may no longer apply.

Jan 16, 2009 01:25 PM