I just received a call from another agent and could barely hear the phone number that was left on my voice mail. Luckily I could trace the number back using my phone database.
To all agent out there who believe we know your phone number by heart, please slow down when spelling out your number.
Here are a few of my favorite tips for a successful communication.
- Give your phone number first at the beginning of the call (You never know when you'll be dropped)
- Give your name and short purpose of your call and best time to call.
- Leave your phone number one more time at the end, S L O W L Y, loud and clear.
thank you.
Mario
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