The idea behind the terminology "one click above" is that you make a conscious effort to go above and beyond what others are doing or what is expected of you. It may be the service you provide, your attitude, your work ethic or even how you dress.
Most people, quite honestly, will do what is required of them, but will not go above and beyond to do an exceptional job. Why do extra work if you can get away with doing so much less?
How do you know if you are "one click above?"
In some professions, you might receive written testimonials from your clients. In other professions, you might hear words like this spoken by your clients, boss, friends or colleagues:
...it doesn't necessarily require an extended relationship to recognize a superior professional...
...working with you has been an absolute pleasure...
...it was truly a pleasure to work with you...you were always very professional, knowledgeable...
...without your "above and beyond the call of duty" help our transition would not have been nearly as smooth as it has been...
...thank you not only for a job well done but for making me feel well cared for...
...tireless effort and upbeat attitude...
...from the get-go we felt very confident that you were the right choice for us...
...from beginning to end she made us feel like we were her only client...
...absolutely amazing
...it was a great pleasure to work with you...
...we feel so thankful to have found you and will recommend your services to anyone...
...we never had to worry if things were moving along or being taken care of...
...her professionalism, knowledge and attention to detail were very reassuring...
...I am confident that the process went so smoothly because of you...
...my highest recommendation...
Do you stand out in the crowd? Do you go all out in the effort you give to a project or task? Do you provide a product or service that is exceptional and different from what is expected? Do you have raving fans?
What do you do that makes you "one click above" the rest? Can you give examples of yourself or other businesses or service providers that are consistently "one click above" everyone else?
As a referral agent (I'm no longer involved in the day to day real estate business), I help match clients with the perfect agent to help them buy or sell their home.
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I think we all like to think we are a cut above the rest! I don't know how many really are!