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Not the way to garner referrals

By Dr. Stacey-Ann Baugh

Real Estate Agent with Century 21 New Millennium

January 19, 2009 09:40 AM

We had a great loan officer in our office who left. I've been trying out a few others to see if I like them so that I can have a trusted loan officer that I can depend on.

There was one man who came recommended from some other agents. My husband called him about doing a possible refinance on our home. He knew that this was my husband. He acknowledged that it might be tough to get it done because of when we bought but he told my husband he would run some numbers and call him back.

10 days later we have never heard back from him.

This is not a great way to inspire confidence and get referrals. If this is how you treat my personal loan what will happen to my clients?

So, i'm still on the hunt for a good loan officer.

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Brett Tousley

Keller Williams Realty - Richland, WA

Tri Cities Real Estate | (509) 420-0013

Keep looking there are plenty of great lenders still around. As the market continues to tighten hopefully those that underperform will find new employment options.

Jan 19, 2009 09:44 AM

TIM MONCRIEF

Tim Monciref - Austin, TX

Over 2,000 homes sold…..

In today's world response times are in a matter of minutes, not hours....and surely not days.

Jan 19, 2009 09:45 AM

Ellie McIntire

Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD

Luxury service in Central Maryland

Stacey-Ann look no further than Rebecca Cole. In all my years I have never worked with such a diligent, knowledgeable loan officer who goes above and beyond for all her clients. She is amazing with all of the first time homebuyer programs too. You will NOT be disappointed.

Mary Douglas

United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO

REALTOR, Red Feather Lakes, Colorado

Hi Stacey-Ann! 10 days !! It never ceases to amaze me, that you do not even get called back! Keep looking. I'm with you ~ not impressed.

Jan 19, 2009 11:59 AM

Bob & Carolin Benjamin

Benjamin Realty LLC - Gold Canyon, AZ

East Phoenix Arizona Homes

Geeze -- for sure not a way to get business -- likely you have already decided to move on -- All the best.

Jan 19, 2009 03:25 PM

Ryan Shaughnessy

PREA Signature Realty - www.preasignaturerealty.com - Saint Louis, MO

Broker/Attorney - Your Lafayette Square Real Estate Partner

It is all about managing expectations. If you are going to promise results, then follow through.

Jan 19, 2009 07:11 PM

Charlottesville Solutions

Charlottesville Solutions - Charlottesville, VA

That is not to good :-(

Are you sure he got the message?

Your friend in Charlottesville, VA

Charles McDonald

Jan 19, 2009 10:45 PM

Dr. Stacey-Ann Baugh

Century 21 New Millennium - Upper Marlboro, MD

A doctor who makes house calls.

Brett - I'm sure there are many wonderful lenders

Tim - I agree, people expect to be responded to right away

Ellie - I will check her out, she's in our group too

Mary - definitely not impressed

Jan 20, 2009 12:24 AM

Bob & Carolin - definitely not a good way to get business

Ryan - follow through is key

Charles - my husband spoke to him personally so he certainly got the message

Jan 20, 2009 12:25 AM

Susan Haughton

Long and Foster REALTORS (703) 470-4545 - Alexandria, VA

Susan & Mindy Team...Honesty. Integrity. Results.

That is definitely NOT the way to earn referrals, that's for sure. That's simply inexcusable. Next!

Jan 21, 2009 12:19 AM

Rick Dean

Bank of America - Linthicum, MD

Hi Stacey-Ann,

If you haven't found a local, experienced and professional mortgage consultant yet, please give me a call, 410-353-3330. I would be happy to help. For a referral, you can speak with 2 fellow Long & Foster agents I work with, Janet Hunt and Bev Busch. Give me a call and I will put you in touch with them.

Look forward hearing from you-

Rick Dean-HCI Mortgage

Jan 21, 2009 07:49 AM

Mike Klijanowicz

Cummings & Co. Realtors - Perry Hall, MD

Associate Broker @ Cummings & Co. Realtors

Contact mine, HE IS WITH PROSPERITY in MY OFFICE! Bob Lowery at 443-653-1720. He is amazing...

Jan 24, 2009 12:41 PM

Not the way to garner referrals

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