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Who Took My Refrigerator?

By
Real Estate Broker/Owner with Dreamcatcher Realty / Greater Phoenix Area

 

angry - randy hooker - dreamcatcher

I recently sat in on (more like a refereed) a rather heated conversation between a real estate Agent and his first-time home Buyer client. They had just closed on the purchase of a home in Arizona, and both of them were quite upset. 

Seems that the original Arizona MLS listing on the property had indicated that the refrigerator was "to be included with the home." The refrigerator was even mentioned in the property fliers, shown in photos of the kitchen and pictured in a virtual tour of the property. The refrigerator was in the home during the Buyer's first viewing, at the second viewing, during the inspections and at the final walk-through the day before recording.

As soon as the transaction recorded/closed, the excited Buyer went to see her new home. If you're anticipating the next part of the story, then you've no doubt guessed what she found ~ no refrigerator! The Seller had apparently removed it the night before the recording date.

The questions that this angry Buyer was asking her Agent were: "Where's MY refrigerator?" and, "Who's going to get it back for me, or pay for a new one?" At that point, I had to intervene and ask one simple question ~ what does the contract say?refrigerator - randy hooker - dreamcatcher

The standard Arizona Association of REALTORS Residential Resale Real Estate Purchase Contract states that "...all existing fixtures on the Premises, and any existing personal property specified herein, shall be included in this sale...". The Contract goes on to say, "Additional existing personal property included in this sale: __refrigerator __washer __dryer as [hereafter] described." 

The first question has to be, according to the Contract, , who owns that darn refrigerator?  The answer is  ((((drum roll)))) "It depends!"  The only way to find out for sure is to review the Contract to determine whether or not ownership of the refrigerator was clearly marked and/or described in the Contract. If indeed the refrigerator was not marked or described, since it is clearly personal property, then the Seller owns it - plain and simple.

If, however, the refrigerator was clearly marked or described in the Contract, then the Buyer owns it. So what about the MLS printout? The MLS printout is merely a communication piece between cooperating Brokers that are members of and participating in the MLS. The MLS plano is NOT an advertisement, and it is NOT a part of the Contract. Therefore, even if the MLS printout says the refrigerator ~ or any other personal property ~ is to be included in the sale of the home, it is imperative that it be clearly specified and described in the Contract.

I recall hearing a story similar to this my first year as a Realtor and thinking to myself, "How boring!"  I soon figured out that this is the "boring stuff" of which residential real estate is made.

Next question >>> what if the refrigerator had been built in, like a Sub-Zero?  We'll save that conversation for another day.   :)

 

Randy Hooker

 

Homes in Arizona ~ Homes in Gilbert ~ Homes in Chandler ~ Homes in Mesa ~ Homes in Queen Creek

Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Laura ~ wish I could come to your Beer Festival!  Cheers!!    :)

Valerie ~ Yikes!  Garbage disposal is listed in our stadard Arizona contract, and it's definitely "built-in" and "attached."  Was that a few years back?  The buyer's agent ended up paying for a new fridge for the buyer.  OUCH!

Gabe ~ Me thinks a digital camera should be in our back pockets at all times!  I can always delete unneeded pics, and it's a heckuva lot cheaper than buying things for our clients that are rightfully due them from the seller.

Vanessa ~ Nice avatar!  I know some agents include the MLS printout as part of the contract, but I've never been a fan of that procedure.  Our standard Arizona contract is really quite good in this area, with many items already listed, but I agree >>> writing ALL personal property into the contract still seems to be the best.

Jeanne ~ LOL!  That IS a funny story.  And I'm with you on that ~ NEVER tangle up a real estate contract with a personal property transaction.  If you end up in the middle of one of those conflicts, it could be disatrous.  Nice story!   :)

Gary ~ well at least the sellers did the honorable thing.  Another vote for taking digital pics at walk-thru's?

Randy Hooker

Jan 23, 2009 01:58 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

I remember an instructor many years ago telling the story where the box was checked for an air conditioner on a home that didn't have one.  You guessed it the agent bought an air conditioner.

Jan 23, 2009 02:02 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Joshua & Kathy ~ Yep!  Getting a serial number off a major appliance can be a real pain in the butt.  But I like the idea of taking pics, too.   :)

Gary ~ I'll admit that I was a fan of Richard Pryor, and that was missing pool was hilarious.  Seems some agents, and perhaps even some contracts, still have difficulty understanding the difference between personal property and real property, huh.    ;-)

Pat ~ Thnx!  No, the fridge was NOT mentioned in the Seller Property Disclosure Statement.  It was mentioned in the MLS plano, and in the property fliers.  And it was discussed by the buyer's agent prior to writing the contract.  The buyer's agent assumed that since it was in the MLS printout, it was included.  Contract technicailty?  Yep!  But it cost the agent the price of a new fridge, AND I suspect it cost him his client.

Marian ~ exactamundo!   :)

Kristi ~ I've written contracts where I couldn't find a model number or a serial number, but a good description of the appliance, along with a good digital photo, could save you a lot of heartache some day.  Thanks!

Randy Hooker

Jan 23, 2009 02:11 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Lyn ~ The conversation was between the buyer's agent and the buyer.  The seller's agent had a simlpe response:  "You didn't include the fridge in the contract."  And she was right.  The buyer's agent felt the seller or seller's agent should "do the right thing" and replace the fridge.  Obviously, the seller and seller's agent disagreed.  Buyer and buyer's agent had no leg to stand on.

Joetta ~ Thank you!

Randy ~ Nice name!   :)   Yikes, and double-yikes!  I would HATE to have to buy an Air Conditioner becuase of my oversight and/or negligence.  Talk about commissionectomy!   :D

Randy Hooker

 

Jan 23, 2009 02:19 AM
Richard M. Borden
Group 5:10 Real Estate Network" - Scottsdale, AZ
The No B.S. Real Estate Broker

Great post Randy, It happens all the time out there but in the long run it makes us all better Agents/Brokers as long as we all learn from the mistake. I always have my clients initial the personal property addendum for extras these days.I put the responsibility on them. With so many things going on it is sorry to say easy to miss a step like personal property.

Have a great 2009 and good selling to all.

Rick Borden

Big Sandy Lake ~ McGregor Minnesota

Jan 23, 2009 05:00 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Rick ~ Thanks, man!  I really wish we used a seperate personal property addendum in Arizona, but we don't.  It's included in the contract, and fairly easy to overlook.  That's a nice touch, having the buyers initial all the personal property items.   :)

Randy Hooker

Jan 23, 2009 05:09 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Bart ~ you sound a little perturbed, agitated, irritated... was it somethng I said?   :)   Several comments have addressed the difference between real property and personal property.  And several have commented on oversight, accidents, newbie mistakes, etc.  The only response I would make is that every state's contracts and addenda are different, and MLS disclaimers vary from MLS to MLS.  I'm not sure I would ask the buyer's agent in the above post to relinquish his license to re-take his licensing exam; nor would  I ask him to quit practicing real estate.  I firmly believe he learned his lesson,and the entire point of this post was to make others aware and hopefully save some of the readers the same type of painful, expensive lesson.  I'm not sure I understand your 3rd paragraph, but I appreciate your passion!   ;-)

Randy Hooker

Jan 23, 2009 08:52 AM
Gary Ward
Advantage Chatuge Realty - Hayesville, NC
Relax, that's what the mountains are for

Yeah Bart I understand where you are coming from...  But as Randy said the post was intended to assist the newbie or those who slept though licensing class. You are correct though that not putting everything in the contract your buyer wants, is a disservice to them.

 Which reminds me of another story I should mention. This goes both ways. If you are the sellers agent be sure to look over the offer CAREFULLY. I knew a fellow who did not and the buyer included the Jaguar in the driveway.... the selling agent didn't read the contract nor his clients apparently ... and guess what? Yep the buyer got himself a new Jaguar in the deal. READ YOUR CONTRACTS FOLKS. It's not just words written on there!

Jan 23, 2009 10:22 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Gary ~ LOL!  You know, I believe you.  On several occasions, I've had buyers ask me to write in incredible personal property items, and several times, they've asked me if we could include the "collector vehicle" sitting in the garage.  But a Jaguar?  Point taken, man!  Did that seller's agent go into hiding, retirement or a mental institution after that?    ;-)

Bart ~ Ahhhhh...  I hit a'hot button' with the 'ease-of-licensing' issue.  Understood!  Only 40 hours in Mass.?  I always thought 90 hours in Arizona was way too little, but compared to 40, it sounds pretty good!  Man oh man, did you ever trigger some "nervous" memories for me, too.  My first offer was actually half-written by a friend of mine that was a mortgage broker.  I was scared to death, he stepped in and helped, and I survived!  I'm not sure how to compare Boston with Phoenix, but my guess is that we're on about the same level.  The silver lining for you, IMHO, is that you at least have the best Clam Chowder on the planet!   :)

Randy Hooker

Jan 23, 2009 11:18 AM
Gary Ward
Advantage Chatuge Realty - Hayesville, NC
Relax, that's what the mountains are for

No he got thorugh it, and leared a huge lesson.  It was the seller that wasn't too happy. Needless to say they took their business elsewhere!

Jan 23, 2009 10:39 PM
Mike Hughes
Hughes Residential - Newton, MA
Services Newton, Brookline, Lexington, Waltham & W

Hi Randy,

Interesting problem.  Generally speaking, I add the following to our offer contract: Address, City, State, ZIP as referenced in the MLS #1234567.  This helps to close the gap and avoids some interpretation.

Best regards,
Mike

Jan 24, 2009 01:53 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Gary ~ thanks for letting us know.  I can't believe the seller didn't raise 9 kinds of hell with his agent's broker, board, department of real estate, etc.  Sounds to me like as expensive as it was for him, it could have been MUCH worse!

Mike ~ That's not a bad idea either.  I ahve a friend that's a very prominent broker around here that hates that idea, tho.  We've discussed it several times, and his contention is that it still leaves too much ambiguity in the Contract.  He's never experienced it, but he believes that if a situation like that ever went to arbitration or a courtroom, having the fridge information (in this instance) written/detailed into the contract itself would be much more substantive than a simple referral to an MLS listing.  Personally, I hope I never have to find out that way!   :)

Jan 24, 2009 04:49 AM
Gary Ward
Advantage Chatuge Realty - Hayesville, NC
Relax, that's what the mountains are for

Randy I agree with what you said to Mike, when in doubt spell it out!  On the Jag it was a cheaper older model, not that it matters, the seller got a good price so I guess they just figured, best to get it sold.If it were me I think there would have been a different outcome

Jan 24, 2009 09:04 AM
Kelsey Barklow
Hurd Realty - Johnson City, TN
423/948-9154

Thanks for the reminder to be thorough. I'd hate to have to fork over the money for a new fridge because I wasn't paying attention.

A fellow Realtor helped a couple purchase a home with a really cool old-timey mailbox and guess what? It was gone when they moved in. My friend chose to buy them a new one but it wasn't like the old one. Who would even think about including a mailbox in an offer but now I do!

Jan 25, 2009 10:48 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Gary ~ That Jag story of yours has haunted me the last couple of days.  And I'm with ya, man - if I had been the seller, I'm not sure I would have been as cordial to my agent.  But again, I hope I never have to cross that bridge!  Besides that, I hate Jags.   LOL

Kelsey ~ I wish NAR would do a survey of how many "items" we Realtors have paid for in our careers, and at what cost.  I have a feeling we would be shocked at the numbers!  But a freaking mailbox?!?!?  I guess we'll never be able to always know what some sellers are thinking.  :-/  Thanks for stopping by!

Randy Hooker

Jan 25, 2009 12:10 PM
Cathy Arzola
Arzola's Asset Management - Indianapolis, IN

What a great post!  When I red the tag line, I knew I had been there before.  In my area, the contracts do not mention specifically the refrigerator but on the MLS listing sheet that does require an owners signature states whether the appliances are included.  I have had sellers who think that they can remove the refrigerator after they have signed the MLS sheet but I remind them that they signed documentation that states it does or does not come with a refrigerator, an I also tell my buyers that the refrigerator is personal property and if they leave it great, but don't count on it.    Great conversation starter.

 

 

Jan 27, 2009 01:18 AM
Randy Hooker
Dreamcatcher Realty / Greater Phoenix Area - Gilbert, AZ
Gilbert, Chandler, Mesa, Queen Creek

Hi Cathy!  I wonder how many agents have had trouble with personal property vs. real property in just the last 10 years.  I bet it would add up to 10's of thousands of dollars in needless expense, not to mention the headaches and lost clients.  Glad the post caught your attention!  Welcome to AR!!   :)

Randy Hooker

Jan 27, 2009 01:52 AM
Anonymous
Anonymous

Can someone offer advice on what to do if ALL of the kitchen appliance are written into the contract as being sold with the house, but prior to closing the seller has removed ALL of the kitchen appliances. Contacted the realtor and realtor says there is nothing that can be done. Can someone tell me what rights I have as the buyer of this property.

Jan 05, 2010 02:51 PM
#62
Valerie Osterhoudt
Johnson Real Estate, Inc. - Cromwell, CT
ABR, Cromwell, CT Real Estate ~ 860.883.8889

If all the appliances are written into the contrac they should be there at the time of closing.  Contact your attorney, and see about getting an economic reimbursement for these missing items.  On the bright side, you will be able to get the appliances you wish, not settle for what was left behind.

 

Jan 05, 2010 10:07 PM
Anonymous
Phil

I'm in a different boat. I am the purchaser of a multi unit dwelling (2 Units)  each having thier own fridge and stove.   Contract signed with the seller that the units include the fridges and stoves.   Once signed  seller mentions to Realtor that the fridges and stoves are property of the current tenants and he has no intention of replacing them.

This could get interesting.  The deal is not closed yet , so I now have to go to my attorney to see what my rights are.  Luckily we photographed and videographed the appliances during inspection.

May 26, 2010 01:00 PM
#64