I just wrote a post about "Customer Service" and decided I needed to explain what it is since a lot of people in service jobs don't seem to understand the concept anymore. Yes, I am old enough to come from a time in America where clerks, waiters, attendants, and even professional people knew how to give good service and they did. They knew their business was dependent on it.
Things have changed but people have not changed. A simple "Thank you, and come back" goes a long way with me and you too. A simple "May I help you?" with a warm smile and a genuine caring about you is easily rewarded. The key to all the good service things we say must be followed with genuine interest in how we can help the person who has come to us to meet their needs. "Putting the clients interest above our own" is what I teach my agents. I live by this. That is why I spend long hours and go out of my way to make sure all the questions have been answered and all the needs met with every transaction.
Are you doing this? Does your customer or client know and feel secure that their interests are first with you? Or are you in too big a hurry to get the job done that you failed to pick up on their feelings? It will cost you in the end with a lack of follow up business. I have refused to go to many different stores or restaurants because the service was lacking. Buyers and sellers need good service too.
Make Customer Service the most important part of your real estate company and you will succeed. Ask your customers and clients if this is not so. Have a great year and make your clients NUMBER 1!
Ricki Eichler, your Texas Hill Country connection www.RickiEichlerRealEstate.com
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