Special offer

"I'm All About The Deal"

By
Real Estate Agent with Coldwell Banker Realty 0458038

What an interesting weekend.  How many of the following factors do you figure you could encounter in the space of a year?  I must have been exceptionally blessed this past Sunday as I managed to face these all in, oh, say...30 minutes.

  • Agents who mislead their clients as to the value of their homes (a violation of Realtor Ethics and unfortunately not so uncommon)
  • Agents who don't keep their clients appraised of market conditions and current sales.
  • Agents who can't evaluate market conditions despite of obvious factors "Ohhhhh, sales prices are going UP!
  • Agents who disrespect cooperating agents in the presence of their clients.
  • Agents who are self professed "all about the transaction."

I elected this past weekend to present an offer to a member of a brokerage that is apparently investing in, not membership to Jeffrey Otteau's seasonal real estate market workshops, but massive blinders along with a few choice real estate holdings in the sand (and other locations which I am just too polite to mention) in which to stick their heads snugly, in order avoid confusing their perspective with reality.

But step back. This listing is in a very easy-to-price development.  Cookie cutter.  You have 8 listings that close within a 6 month period with the same (or better amenites) and lo and behold...there's your asking price.  Quick, easy, and guess what...the home will appraise too! 

The listing my clients had interest in pursuing was overpriced by $65,000.  On the market over 6 months!  Due to expire in two weeks.  Here I arrive with a market value offer and I'm told:

a) As the agent assisting the listing agent, "please note that I'm a multi-million dollar producer...check my card." I did...after I left.  She accomplished inclusion in the NJAR Distinguished Sales Club, NJAR Million Dollar Sales Club, Weichert Million Dollar Sales Club and Weichert Ambassadors Club -- from 1999 through 2001.  I'm relieved I didn't study her business card closely while I was there with her and her client as the reaction would have been very embarrassing...for her. 

b) "This listing is sure to appraise at our high price," despite the fact that nothing else has sold at that price, except for a new construction and the largest model in the development.

c) "You're doing such a lovely job, dear.  And OH, what a lovely business card."

So now not only are we condescending and patronizing all in the same breath, but I'm further to be enlightened later on when she mentions "I'm all about the transaction....will your customers come up to $XXX,XXX?

The only answer I had for her was "I dont' know...I'll have to ask."  What I will say soon is, "Why in the world should my clients pay over market value when a more updated unit just closed this past FRIDAY for less?"

Ultimately, we never had a deal.  My clients and I saw more homes this weekend, and I wrote up another offer today.  That other listing is due to expire; the homeowner still needs to sell.  The realtors still need a deal.  Nobody wins there except me and my buyers.  What can I say....you may be "all about the deal" but I'm "all about the client." 

Which do you think brings you more returns in the end? 

 

Posted by

 

"Antoinette" Scognamiglio (licensed as Maria), Sales Associate, Coldwell Banker Realtors, 91 Crane Road,  Mountain Lakes, NJ 07046.  Cell Phone: 201.240.8699.  Email: AntoinetteSellsNJ@gmail.com.  Website:  www.AntoinettesHomes.net.   My "Other" Blog:  www.realestatenews-nj.com.

Are you considering purchasing or selling a home in Morris, Sussex, Passaic or Northern Bergen County?  I specialize in those territories, with expertise in Lakefront property.  As a relocation specialist, I take exceptional care in assisting my clients in finding their new home and community.  Certified as an Accredited Staging Professional, I work with my home seller clients to ensure their home offers the highest level of appeal to buyers (and Realtors®!).  Please visit my website to learn more about my philosophy in conducting real estate business. 

(C) Antoinette Scognamiglio, 2016. All Rights Reserved.

Kathleen Lordbock
Broker/Short Sale & Staging Specialist - Crosby, MN
Keller Williams Realty Professionals

It is our job to be all about the client - some deals never happen but it is still all about them.

Jan 25, 2009 02:18 PM
Simon Mills
Mills Realty - Toluca Lake, CA

It's these agents that give the industry a bad rap.  It needs to be easier to complain about someone ethics and blatant misrepresentation of their clients best interest.

Jan 25, 2009 02:53 PM
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

If the listing is about to expire you have ultimately done your job, which is to educate the seller even if it wasn't your seller. The next listing agent will get the job done unless they re-list, which eventually will prove to be a mistake. The seller will get wind of the other sales and prices and ask why they haven't sold..some day. This is bad for the industry and the days on the market doesn't help the perceived recovery take root.

Jan 26, 2009 12:40 AM
Elaine Hanson
Coldwell Banker Realty - Malibu | Topanga - Malibu, CA
REALTOR - Topanga, CA Real Estate Agent

It must have been very hard not to reach across the table and just smack that agent upside the head. It kills me to hear such blatant b.s. being tossed out there by a member of our profession.  I know you do not "suffer fools gladly" and your self-control is admirable.  Your have great perseverence to move on with your clients, in their best interests, and that is how we should all act. 

Jan 26, 2009 06:44 AM
Betina Foreman
WJK Realty - Austin, TX
Realtor, C.N.E., with WJK REALTY

Its your job to serve your clients best interest and you did just that. The other agent is a looser to try to make your client pay more than its worth. Maybe she should be selling used cars??? You were perfect and I bet your clients love you for saving them from a bad deal!

Jan 26, 2009 09:10 AM
Antoinette Scognamiglio, GRI, ASP
Coldwell Banker Realty - Mountain Lakes, NJ
There's no substitute for EXPERIENCE!

Kathleen, that's what I thought.  I should have suggested she look up "fiduciary agent." Thanks for your comment.  Actually, I should have made a number of suggestions!

Simon, thanks for commenting. I have no clue how difficult it is to log a complaint against someone. I do feel for the sellers; they seem to be very nice people.

Steve, it's become a daily part of the job to deliver really disheartening news about a client's home value. As hard as it is to do (I usually wrestle with the task for a day in my head), if the conversation is not held, you're a bad agent.  How these people can go about their "daily business" without an ulcer is beyond me.  I couldn't live with the knowledge that I was keeping my clients in the dark. Thanks for your remarks.

Jan 27, 2009 12:17 PM
Antoinette Scognamiglio, GRI, ASP
Coldwell Banker Realty - Mountain Lakes, NJ
There's no substitute for EXPERIENCE!

Elaine, thank you!  There really isn't any other choice but to state the case and leave quietly.  Then, of course, blog about the experience on ActiveRain.

Betina, it's a shame the homeowner isn't represented by reputable brokers.  His home will only be worth less in the next few months, especially considering the many shortsales in the development taking over as comps. Thanks for your comments!

Jan 29, 2009 01:40 PM
Janice Roosevelt
Keller Williams Brandywine Valley - West Chester, PA
OICP ABR, ePRO,Ecobroker

I'm rethinking this. It is about the custome, but it's important not to be a door mat. Like the idea that if you put a price tag on something as oposed to offering it free, people wil value it more. You need to remian true to yourself.

Feb 03, 2009 10:24 PM
Pamela STETSON
Berkshire Hathaway HomeServices Abbott Realtors - Mahwah, NJ
I would love to help you buy or sell your home!

I just LOVE your posts! I had to smile although , I feel your frustration. It is really ama-zing , isn't it. Thanks for sharing and letting us know that we are not alone.... ;) All the best for a Happy and Healthy 2009.

Feb 10, 2009 04:34 AM
Antoinette Scognamiglio, GRI, ASP
Coldwell Banker Realty - Mountain Lakes, NJ
There's no substitute for EXPERIENCE!

Janice, it's obnoxious for a RE agent to take an offer presentation and turn it into a grandstanding event. What are you re-thinking?  If we're taking the time and effort to present our customer's stance on their offer, we're doing everyone a favor rather than just fax it on over.  In any case, look forward to hearing your experiences on the matter.

Pam, thanks so much for your comment. Say it ain't so!!!  I would imagine (or at least hope) you run into this foolishness a lot less with your years in the business and RECENT sales credentials! You have a wonderful year as well!

Feb 12, 2009 06:06 AM