Let's face it. Everyone on here says that Customer Service is their primary focus. If you've been in our industry long enough to earn your stripes then you know that, statistically, that's just not anything close to true. I don't know who's lying or just mistaken, but there are too many bad experiences in our industry to support a 100% claim to prioritizing Customer Care.
It's my guess that many of the Loan Officers on here would define customer service as getting a job done, well, and with a smile. There's nothing wrong with that. I'm learning, however, that my standards are far higher. As I close more loans, I have more and more real estate agents wanting to partner with me. Many of them the seller's agents that I meet at my client's closing table. Here are two very short stories that illustrate why my business is growing and why I insist that you won't find anyone who cares about borrowers more than I do.
Yesterday I had a closing. The wire got lost in the accounting department of the title company. I sent all of the other parties home and stayed at the closing table by my self for 5 hours until they found the wire. I then drove each check to the appropriate party and took the keys to my client, along with dinner and some help unpacking.
On Monday, I helped a different client paint her walls, change the hardware in her new home, and assembled her new tv stand for her.
I do everything that I can in order to bring the best service possible to each and every client. When they think about their experience of buying a home, they will remember that the people around them cared about them as human beings, not just clients, and went far beyond the "call of duty" to pass along a smile and peace of mind.
If you're interested in refering the best services to your clients, then I'd like to invite you to be a part of the great memories that my clients have.
Send me an email/message.
I'm looking forward to hearing from you.
Sincerely,
Abe
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