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How to get your seller to stage...

By
Home Stager with Ski Utah Real Estate

Is it just me or do occupied home owners have a hard time doing what they need to do in order to sell their home? It boggles my mind that after spending an hour or two in a paid staging consultation, going over in detail what needs to be done in order to sell their home and they just don't do it. I am bothered for many reasons on this issue because...

1. The home usually doesn't sell if they don't prepare it.  

2. The consultation is a waste of everyones time and money. Don't get me wrong I love getting paid for a consultation, but I'd rather not do it if the owner won't follow through on the action plan.

3. It makes me as a stager look bad as well as the Realtor who couldn't sell the house.

So here are a few positive solutions that have been working...

1. Have the seller pay for the staging and/or consultation. When the agent pays for it the seller doesn't appreciate the value.

2. If you have the seller pay for it, you the agent can opt to reimburse your client at closing rather than cutting your commission a percentage and paying for it out of your pocket.

3. Don't just do a consultation, do a working consultation. It costs more, but instead of just leaving the seller with an action plan they have to execute themselves, the stager spends at least 4 hours going from room to room actually staging. We do things like furniture re-arranging, packing items that need to go in storage and knowing the seller is relieved to have these things done!        

Any other good ideas out there?...or I am I the only one dealing with this issue?  

 

 

 

Sheldon Neal
Bergen County, NJ - RE/MAX Real Estate Limited - Maywood, NJ
That British Agent Bergen County NJ

Great before and afters ! ... really shows the benefit of staging !

... I'm a huge advocate of staging, and your consultation ideas are very helpful!

Thanks ! Nice post !

Cheers !

Jan 28, 2009 01:09 PM
Kathy Passarette
Creative Home Expressions - Mount Sinai, NY
L.I. Staging/Decorating

Bethany ~ No, you're not the only one!  I had this recently myself.  The homeowner decided not to do things I suggested (paint one room, remove a medicine cabinet and replace with a mirror, update bathroom lighting).  It wasn't so much the money as the effort, I think.  A working consultation might be an option, and it certainly doesn't hurt to suggest it.

Jan 28, 2009 10:22 PM
Chrissie Sutherland
Ready Set Stage - Greensboro, NC

Great ideas.  I love the one about having the seller pay, then the agent reimburse them at closing.  Great thinking.  I'm going to visit a real estate office next week, and I'm going to suggest that.  Your pictures are great.  Thanks for sharing.

Jan 28, 2009 11:15 PM
Linda Sticklin
Home Staging & Organizing - Berwyn, PA

The majority of sellers that I consult with do in fact follow through with my recommendations. The one exception is if the house requires ALOT of wallpaper removal. Realtors pay for the majority of my consultations. I think they have probably screened the seller before offering the service and know that the homeowner is motivated and willing to do the work.

Jan 29, 2009 03:07 AM
Anne Vigneri
CASA VERO Staging & Redesign - Albuquerque, CA
Serving the Mariposa California

One of my problems with these consultations has been my fear of overloading the homeowner with a list of things that need doing. I can often feel the resentment from the seller even before I present my report. This has caused me to be a little less "upfront" on occassions. This is NOT good for the seller, the agent or me!.  Where does a stager's job as a consultant stop ?

 

Jan 29, 2009 03:55 AM
Patricia Skelton Haddad
East Coast Designs - Cape Elizabeth, ME

You certainly are not alone.  What a waste of time doing the consultation - very frustrating.  I am going to try to have the seller pay and have the realtor re-imburse them at closing.  Fantastic idea.

Patti Skelton - East Coast Designs (Maine)

Jan 29, 2009 06:20 AM
Kristina Leone
Lionheart Home Staging, LLC - Minneapolis, MN

I love how you feature the built-ins in the second photo set.

Anne:  The best way to decompress all the information (I found) is to present the sellers with a priority list.  "Do this first, then this, then that."  Otherwise, homeowners may concentrate of cleaning out basement shelves before decluttering the living room.

 

Jan 29, 2009 06:26 AM
Mike Manns
B4 U Close Home Inspections - Jackson, TN
Jackson Madison Co. Home Inspector

It's sad but true some people can't see past certain item or a theme. A junkie house or even messy rooms people can't see past things.

Jan 29, 2009 07:00 AM
Melissa Marro
Keller Williams First Coast Realty - The Marro Team - Orange Park, FL
Jacksonville Real Estate and Home Staging

We've had a lot of success with the 'working consultation' actually.  I always strongly recommend this to my students.

Jan 29, 2009 09:18 AM
Kathleen Garvey
HomeSmart Cherry Creek - Denver - Denver, CO
Denver's Neighborhood Expert - Listings & Sales

Hi Bethany--When I do my consultations, I work to explain the 'feeling' of what we are creating with the staging....explaining WHY the things need to be improved or changed.  I will do some light 'work' but usually, the homeowners are in motion on the spot.  A working staging choice is a good way to help the client BEGIN!  Regards-Kathleen G

Jan 29, 2009 02:45 PM
Bethany Poole
Ski Utah Real Estate - Salt Lake City, UT
Bella Staging & Design SLC, Utah

I really appreciate all these great comments and suggestions! Obviously I need to approach these sellers a bit differently and educate them better so they can't wait to make the changes I suggest!

Jan 29, 2009 03:50 PM
Dan and Amy Schuman
Howard Hanna Real Estate Services - Solon, OH
Luxury Home Specialists

We agree that getting the seller to pay is critical to having them "buy in" to the entire staging concept. I like your idea of the working consultation. A lot of sellers want to sell but just aren't willing to make the effort. It reminds me of people who want to get in shape but don't want to work out. Sometimes, giving the sellers "homework" and making them accountable can be helpful, especially if they are the ones paying. Great photos and thanks for the post.

Jan 30, 2009 01:30 AM
Kim Dillon
Creative Eye Home Staging - West Chester, PA

One idea for Realtors might be to suggest they will pay for the consultation once it has been implemented.  Of course, then it is a judgement call as to how much they implement and if they should be reimbursed. 

I certainly don't think Realtors should be discouraged for paying for the consult up front.  It is certainly an added value for them in their listing packages, and usually the home owner at least implements some of the suggestions.  I try to talk to them first to know what is realistic for them.  It does no good to suggest changes they are not capable of making financially or practically.

Jan 30, 2009 03:14 AM
Bethany Poole
Ski Utah Real Estate - Salt Lake City, UT
Bella Staging & Design SLC, Utah

I agree  Kim. I think it's great when a Realtor wants to pay for the service. I just feel bad when their seller won't even clear the clutter off the kitchen counter. I never make suggestions that aren't realistic, as well as offer options for afforadable ways to achieve the bext results. Thanks for your comments though, it's nice to hear others opinions and experiences!    

Jan 30, 2009 04:33 AM
Kimberley Smith
Home & Hearth Staging - Caldwell, NJ

Here is a helpful hint.  When marketing your staging business be sure to market directly to sellers also.  I find that sellers who respond directly to the staggers advertising are more apt to follow your directions then those that are referred to you via an agent.  Be sure to express to the seller during your initial contact that you understand how difficult making the necessary changes needed to sell a home can be but that you will help them all along the way.  If finances are an issue assure them that you will do the best for the least amount of coin.  This helps a lot!

Jan 30, 2009 05:33 AM