Why does the public sometimes views us the way we do?  Is there a misunderstanding?  Lack of Communication or is it over promising and under delivering..Have you ever thought about it especially for someone who sits and waits to buy their first home..they are excited..overjoyed...but something has gone array..no return calls...and no explanation...we dial...redial...and email..and waste time because we can't get straight answers and in truth any answers..sounds grim right?..and then someone has to be the bearer of bad news but the problem is getting the bad news out!

Loan officers I don't want to be in your shoes..but we all are on the same team..it called working together...communicating...and sometimes being the bearer of bad news!

This is the same loan officer who fed another associate a lead...Our listing machine...nutured that lead and converted into a buyer...who was approved for a mortgage prior to the listing machine working with them...and then...the day of closing...the buyer was not a buyer at all...you want to talk about hard feelings? Similiar situation...we dial...we redial..and email...and the listing machine was let down...when he never received a phone call to let him know...until he spoke to the supervisor...the same supervisor..the one we are dealing with now!  Guess when the bad news came out..the day of the closing!

Now I can't say the transaction that our first time home buyer specialist won't go through but you start to assume many things...things start to look grim..especially for the first time buyer who dreamed of owning their very first home,  They've already given notice...and are excited about buying their first home but will they?

• When there is a paper trail (email trail) and the loan officer will not respond.
• When a transaction goes on for 4 months...and the buyer is ready..and so are all other parties included the city...but where is that mortgage professional who could not wait to do this loan?
• When underwriting and the loan officer go back and forth and request doc's in the 11th hour when this transaction is scheduled to close on Monday and the city has not been able to get their hands on the numbers. Extension after Extension..you get the point!
  
• When the seller who made it clear no...they will not do another extension..they lost 4 months of market time and then the seller questions was the buyer really qualified? 
  
• When a letter of approval was issued and now underwriting is having a field day or is..just an excuse?
  
• Taxes and insurance were not included in the payment...and now the payment and the interest rate may go up because of the lack of thought while putting this loan together.
• When I look up the loan officer on line and find very little..and not only is it difficult to find info on the loan officer but the information I found about the mortgage company would make me run as fast as I can.
  

When I spoke to the loan officers supervisor...she was already aware...she was the one stating emails from underwriting were flying back and forth.  I made it clear...

I just want what everyone deserves...the truth and in a timely fashion..so if this loan does not go through...our first time home buyers specialist can figure out her next move and so can the buyer. 

Being the bearer of bad news is a difficult job and if you struggle to give bad news you might want to practice..

Otherwise..you waste so much time..money and effort..and there are many parties involved...

Good...Bad or Ugly news...people deserve to know the truth...and in a timely fashion. 

Keep your fingers crossed..

I've seen this hot shot...pull rabbits out of her hat..its a good thing...because she might very well have to do that to get this first time home buyer into her new home!

Do you have trouble bearing the bad news?  If you do...I suggest you get better at it...because as you know...its part of your job! 

Real Estate is not all fluff...its business!