You know, when you want to call a company and register a complaint, most legit companies have a mechanism to do that.  Well I've been trying to call Countrywide all day.  At every number I can find for their "complaint" line, it eventually ends me up to a recording saying they can't help me right now, call later (technical difficulties).  The recording has been saying that all day long.

Do Federal Lawmakers know this? Should we (collectively as an industry) make a complaint to the Office of Thrift Supervision? The FDIC? Who?  Who really looks into company complaints these days? Anyone?  Or is just the wild west and we all just fend for ourselves? 

Countrywide I think makes stuff up everyday.  One day we're waiting to be assigned "Phase One" of their short sale process, the next month we're "assigned an assigner."  And then 2 weeks later we're in "preliminary review."    Here we are 6 weeks after submission and we're still nowhere.  At all. Then they tell me they no longer "escalate" files, but then yesterday they told me it was escalated.

Its not ok.

Anyone have an inside track to Countrywide top management, I can't find a list of their Board or Head Honchos on their site.  Or is it all just Bank of America now.  If you dont' want to post their "special number" publicly, feel free to email me direct.