I recently came across a client who had been dumped by another builder who was cancelling all contracts in Colorado Springs. This builder (who will remain un-named since I'm such a sweet heart) had to cancel all contracts since it seems they are under some hard financial times and have had a lot of leans put on their homes.

Anyhow I was working with my new family trying to help them find a new home that would meet their needs. It was HARD because these poor people were so emotionally attached to this home it was near impossible to help them pick out a new home. You see they had had their home built from the ground up. They had gone out to the builders design center and picked their colors, countertops, flooring and all other design features. They had gone through the stress of negotiating price, picking a neighborhood and floor plan that was just right and the tremendously draining mortgage process that we all must face when buying a home. This family was not only sold on this particular home it was in their minds THEIRS. They had every right to think this way. They were supposed to close on their home Feb 14^th!

In the end I was unable to help them find a home. Their hearts were still broken and memories of their first dream home lingered in their heads. The wife was almost in tears every time she told me what she had picked out for the kitchen cabinets (maple). They were suppose to start their family in that home, they were supposed to be a family in that home and now they have decided to just rent for a while. I understand this completely and was very sincere when I told them I would be there to help when they were ready.

I use this story as a reminder that our clients are not just a paycheck they are people. They are friends. They are family.  As Realtors and New Home Sales professionals we have the privilege to help people in their pursuit for the American Dream. We get to help them achieve the largest investment they may ever make. We are so lucky to be able to help them and I hope we all realize this and support our clients and families the best we can, because, although sometimes they can be difficult they are probably that way because they are going through an emotional rollercoaster. Let's help them with the ride! Have fun gang!