The other day I read Susan Neal's post:
It's so true. If you are going to list a property, know the property!
Every so often I get a call on one of my listings. The caller starts out by asking:
"do you know anything about the property" or "have you ever been in that house?"
I always respond; "yes, of course, it's my listing!"
One has to wonder why a caller would ask those questions....
Who on earth did they previously talk to; that listed a property and didn't see the inside...or didn't know their listing enough to answer questions.
It's so important, "know your listings"! No matter what type of property you've listed.
Let's face it; we get some crazy questions when a potential buyer calls. No caller should expect you to memorize everything, such as room measurements or the exact amount of the yearly real estate tax. It's OK to tell a caller that you can check it and get back with the answer.
But know the basics of the home so that you can speak to potential buyers with certainty:
- Style of the home
- Property Size
- Number of Bedrooms
- Number of Baths
- Number of Garage spaces
- Foundation type
- HVAC Type
I have a suggestion; this is what I do...
I carry a clipboard with all of my listing sheets in alpha order of street name. To date, I personally have 26 active listings, so I need to be organized and quick, for incoming calls...
If I'm not sure how many feet deep the property is, or if it has a garbage disposal (whatever), I can grab the clipboard and give the answer.
I know that with new technology, some people will opt to carry information on their Blackberry.
But sometimes the old fashion way, is quicker. Or least it is for me!