photo courtesy of animations online

Do you believe that most Property managers aren't helping helping our floundering Real Estate Market?

First I'd like to set the record straight......every state where Real Estate is sold is different. Some neighborhoods have some sort of an association being managed by CAM's (Community Association Managers) and some don't. I've also heard Realtors® I know from all over the country that they do not even exist in their area.

I'd also like to say that "most"property managers aren't being cooperative in helping a sale go through. Not "All"of them are bad but most of you will agree that the majority of them take too long in supplying pertinent information to potential buyers...their Realtors® and also even the homeowners themselves.

I'll tell you this...property management is a tough and stressful job and it's probably a job I care not to get involved in. I sure don't envy them.

I've seen some pretty good property managers and how they were more than willing to help but I must say that most of them tend to ignore the situation. I don't even expect them to talk to the Realtors® but when they start ignoring the homeowners then they are crossing the line in my opinion. I've even talked to a few and they tell me they have to play the bad guy. The bad guy?...well maybe that's so when you are trying to get a current homeowner to comply...but maybe there is a really good person just looking to purchase a property with no strings attached.

So why is it important for them to help us? Well.... I thought that they would want to keep neighborhoods and the homes that exist there occupied with people. Isn't that the reasons why homes are built in the first place? Or should they just have a goal to leave as many of them empty?

To me when a request is put in for information...the property manager should at least acknowledge the request let a lone return calls or emails. Even if they can't supply the info for whatever reason there should be a call back and maybe they can point everyone in the right direction. I mostly list properties so I'm not working with as many buyers right now but I know that when a consumer is looking to move to a neighborhood they find as an attractive place to want to live ....they want to make sure that they know as much about the area as possible before making an offer. This way they will have less reluctance to have buyers remorse if they know everything up front. They want to feel secure knowing their neighborhood is being properly managed and that there is enough money in the budget to cover any issues that might arise.

I have this listing...it's relatively priced now and even at first it was a bit higher but still the lowest around that area. We reduced the price at the beginning of this year ans we started to get more activity. The only issue is that there was only one sale at the very beginning of last year. Since then nothing has closed or has gone under contract. From what I've been told...mine is one of the nicer ones on the market in there.

So finally we get an interested party....first time home buyers that want to have piece of mind before they make a move on it. The agent called me and had lots of questions for the seller. My client was more than obliged to answer most if not all of them. There were some items that could not be answered by my client so we were directed to ask the property manager.

But for some reason after I left a few messages...the other agent left a few messages and even the homeowners left 4 messages...not one call or email was returned. I can't figure out why or how this could occur. We then asked the president of the community to get involved. They did send me confirmation that they had tried to contact the property manager and requested that they supply the homeowner with the information they needed. 

In my humble opinion.....if I was a person looking to move into a neighborhood that was managed this way ....I might be more reluctant to look else where. It's not very attractive to a consumer and it doesn't make a very good impression to show the homeowners living there how they are actually managing their community. It seems that property managers are very quick to keep track of what some bad homeowners do but when it comes to them helping the neighborhood grow......then that's not as important to them.

Let's not even mention the long waiting periods for approvals in some communities which can take up to 30 days just to get an answer.

I also served as Vice President of my former homeowners association so I've had first hand experience with them a long with other Real Estate transactions.

You would think that in a market like this that they would be more than willing to cooperate just a little more. I'm not even sure at this point how the buyers feel about this and I've been hoping that they still want to make an offer. I find it hard to believe that in a small community with virtually no activity going on that the property manager is so bogged down that they can't even return a phone call.

Finally after 6 days of waiting and multiple calls...I decided to send a friendly little email to my client and attached the presidents email to it just so they can see how hard working their property manager is.....within 24 hrs from that email....we did receive that information and i hope to hear back from the agent soon. but it's not about whether or not I can put the deal together...it's about making the information assessable in a reasonable time.

In closing......I think it's in the best interest of everyone to make it work and communicate.

How would you feel if you were in the homeowners situation? How about the buyers?

For more information please contact Neal The Real Deal Bloom-Realtor® /RE/MAX Premier Associates.

Weston Realtor(R) Neal Bloom-copyright 2009

 Remax Real Estate Weston Florida 

2500 Weston Road ,Suite 103

Weston FL 33331

(954)608-5556

Nealb63@myacc.net

The Real Deal tells it Like it is in Real Estate-copyright © 2009-All rights reserved

 

 

Page copy protected against web site content infringement by Copyscape

 
Post is included in group: "Whacked"!!!
Post is included in group: RE/MAX Active Rain Bloggers
Post is included in group: Realtors®

27 Comments on Do you believe that most property managers aren't helping helping our floundering Real Estate Market?

FEB
05
136,630 Points 10 Featured Posts Localism Sponsor Outside Blog Hit Router

Neal - Great Post!  I understand your aggravation with property management firms.  I agree that getting answers to the buyers question is important, and I don't "wait" well either.  What a great idea to find an officers name and email to get what you needed.   Communication is key.   Recently here, a local management company told my client (one of their owners) that they would have to "come to their office" to get the list of officers - they wouldn't even give him the info over the phone! 

4:14pm • #1
409,065 Points 74 Featured Posts Outside Blog

Christine,

It's not even about how bad they are...i wish they would help and cooperate but it seems that even the homeowner was frustrated and after they hired this new management company...I wonder if they should have kept the last person.

4:56pm • #2
109,808 Points 8 Featured Posts

I'm not a fan of homeowner's associations or property managers. They don't have the home buyer/owner's interest at heart. It isn't a big issue in my immediate market, so my experience is limited. But it hasn't been pleasant.

5:10pm • #3
409,065 Points 74 Featured Posts Outside Blog

Jen,

I'm not a fan of them either but when there is a master planned community...the builder usually leaves and then they have to have an association managed by someone. Our boards are all voluntary or if they weren't we would have to hire a government company and they get paid. As far as management companies go...i also believe that sometimes they are only there to make sure the community is well kept and that homeowners abide by the rules and sometimes I think they spend way too much time on that instead of assisting them. I can't believe that they are all so busy right now with too many other things that they can't cooperate. I also hope it didn't leave a bad taste in these potential buyers mouths.

5:31pm • #4
579,192 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

You said, "Finally after 6 days of waiting and multiple calls...I decided to send a friendly little email to my client and attached the presidents email to it just so they can see how hard working their property manager is.....within 24 hrs from that email....we did receive that information and i hope to hear back from the agent soon.

I would have put my homeowners on it faster than this. I know you were trying to do the work for them but IMO some HOA don't respond except to the sellers.

6:29pm • #5
409,065 Points 74 Featured Posts Outside Blog

Missy,

Maybe I wasn't clear...but the homeowner had called numerous times and actually was the firs to call. So they were on it from the beginning.

6:33pm • #6

Here in condo country, downtown Chicago, this can be a major problem. I just try to make my requests early and often, and prepare the buyers in advance for the delays that are likely to occur.

But then there are the unreasonable requests like six letters of reference, etc. And these are not even the buildings with the most prestige.

I agree, it's an issue.

6:53pm • #7
205,007 Points 26 Featured Posts Localism Sponsor Outside Blog

Hi Neal ! - I know of 2 property managers who were fired last year because of their lack of efficent property managing !

Yes they can hurt the residents, and yes they can hurt our industry.

Good points.

 

7:12pm • #8
409,065 Points 74 Featured Posts Outside Blog

Roz,

I alwas do too but it seems that no matter the time frame there is always a delay.

Sheldon,

Seems like you havent had a great experience.

7:44pm • #9
603,173 Points 111 Featured Posts Localism Sponsor Outside Blog

It really would be nice to get answers promptly. Luckily...we can go down to their office if need be...and camp out until they answer lol. Okay, so that's a bit extreme but I know what you mean. If the offer is contingent on getting answers first...then you would think everyone would be out to help. Not the case more often than not.

7:49pm • #10
409,065 Points 74 Featured Posts Outside Blog

I don't have time to look for their offices and sometimes they move and don't tell you.

7:56pm • #11
Outside Blog

HOA's in San Diego: go from bad to worse.

Property management is a very tough job, I know because I manage a small portfolio, but I like to think I am among the better property managers. Most of PM's have self-serving interests. The reality is that not much money is made by monthly management fees, so there are alot of fees added to repair-bills to pad the pockets.They are managing people's money and are seldom very accountable. Perhaps the field needs to be better regulated.

8:11pm • #12

How about having a conversation with the property manager's boss? It doesn't seem like that person is doing his/her job and I would think the boss would want to know about it.

8:29pm • #13
226,235 Points 41 Featured Posts Outside Blog

Neal, you're right.  They do have an incredibly difficult job, Usually overworked and understaffed and definitely not appreciated.  Is it because of this that I have yet to deal with a property management company that returned calls promptly?  Most require 10 calls/emails just to get a confirmation that they got the info you sent them.  It drives me batty.

8:33pm • #14
475,820 Points 54 Featured Posts Outside Blog

Neal that type of behavior does not make any sense.  Maybe the next phone call that, that type of property manager gets should be to tell him that he has been replaced by someone who answers phone calls.

8:44pm • #15
690,160 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Neal _ ihave have seen some really good property managers and others who amaze me that they have jobs. The associations where there are a lot of foreclsoures and bank sales seem to be the worst. I do think they are struggling in many cases because fees are not getting paid adn teh bills keep coming in. And some associations are getting bad reputations which will make the sales that much more difficult. With the time lines we have to observe in our buyer contracts, having a non-cooperative manager is a real problem.

Jeff

10:07pm • #16
FEB
06
409,065 Points 74 Featured Posts Outside Blog

Deborah,

This happens to be a very small subdivision so I find it hard to believe that they can't do whats in the best interest of the homeowner in a shorter time or at least acknowledge it.

Kelsey,

That's even a harder task...letting the president know is best since they were part of the decision to hire them.

Maggie,

I feel your frustration...I'd rather not get them all riled up so my client doesn't suffer...but I will prod them a little just to initiate some reaction.

George,

From what I heard...the last one answered the phone but apparently had attitude problems with some other HO's so I guess they wanted to try someone else. Most of them end up regretting it later because most of these management companies are worse or the same.

Jeff,

So have I...there are some good ones...I had one right near me on a rental...even though we were told it could take up to 30 days for a rental approval...they did take the bull by the horns and kept us up to date so I can't complain...sometimes I think they work for loss mitigation departments the way they don't react.

6:58am • #17
314,397 Points 3 Featured Posts Hit Router

Neal, you're correct.  I've got two listings in a distressed newer construction condo complex and the managers are now making every Realtor check in at the office and show their license before touring the property.  They wouldn't even let me bring our office Realtor's through for our tour, because they thought it would be too many cars.  They are helping make a difficult situation worse.

7:20am • #18
409,065 Points 74 Featured Posts Outside Blog

Gabe,

That's not the same situation but I'm sure it's annoying. This is existing homes that have been around quite long time.

7:40am • #19
435,977 Points 47 Featured Posts Outside Blog

Like any other business a good property manager should be there to help the people they serve. Sorry to hear you have been having difficulties. I have had mostly positive experiences with the property managers I have delt with over the years.

9:10am • #20
Outside Blog

The property managers that dont respond are like agents that don't answer their phone.  The clients want their house sold or rented asap.  I was browsing rentals yesterday and in some neighborhoods it is dramatically cheaper to rent then buy in that community. So you would think the PM's would be more proactive.

10:37am • #21

Good morning Neal

I totally agee with your post, I have a property management company that is quick to send out a letter that someone was parked with a tire off their driveway, etc. but try to get them to answer a phone. Never, it is just voicemail.

I got an email address and find that I reach them much faster that way. They actually reply within 24 hours!

Gail Cruz - RE/MAX Premier Associates - Florida
10:48am • #22
409,065 Points 74 Featured Posts Outside Blog

Hi DeAndrea,

Not sure I understand you...this has to do with supplying a homeowner information for a first time buyer and they weren't very proactive until we made numerous attempts to get these answers.

Hi Gail,

You only agree with me because we work in the same office:) Seriously.....it would be nice if they would assist a HO with the same effort as they do on what you're saying.

11:13am • #23
198,469 Points 2 Featured Posts Outside Blog

I find myself in these circumstances way too often.  The property management just doesn't get it.  You are bothering them Neal - they might be having coffee or something????  The 'you are bothering me' attitude has to stop - the assn is paying them good money I bet if you looked into it.  The new buyer SHOULD BE THINKING 'what if I call them to have something major fixed (roof leak) and they never call me back?  That's what I would be wondering if they are not calling back now.  I think they live on another planet.

There is one company in my area that is totally extraordinary when you call with a question you can hear them type it in for the assn, question, then they give you an answer!  Your mouth is open the whole time and your going 'wow' as your handing up the phone with your required answer!  I was in a state of shock that's all it took.  That's one in a hundred.

12:55pm • #24
409,065 Points 74 Featured Posts Outside Blog

Lyn,

Property management in FL...the problem lies more with the type of people they hire....their attitude's...education and even how lazy they are...I would never want their job but I shouldn't have to bug the owner...bug the president but I guess they have other agendas that are more of a priority. I would rather deal with them level headed instead of busting their butts but how long do you wait?

1:13pm • #25

Just another reason to hate HOA's, I personally dislike covenants.

11:36pm • #26
MAY
17

Fortunately, the Oklahoma City area doesn't seem to be suffering from the malaise you describe.  As an active Realtor and Property Manager, I work hard to meet the owner/seller goals by marketing hard to sell or rent -- it's their property!  Of the other PMs I've worked with locally, they tend to feel and act the same way; the exceptions, gladly, are in the minority.

8:27pm • #27

This blog does not allow anonymous comments

 
Neal_bloom Rainmaker_large

Neal Bloom-Realtor ® Assoc.-CRS-Weston FL

Weston, FL

More about me…

Keller Williams Properties

Address: 1625 N. Commerce Parkway ,Suite 105, Weston, FL, 33326

Office Phone: (954) 608-5556

Cell Phone: (954) 608-5556

Email Me

Feedjit Live Blog Stats

Enter your email address:

Delivered by FeedBurner

Real Estate Blogs - Blog Catalog Blog Directory BlogBurst.com BlogBurst.com ButtonGenerator.com Blogarama - The Blog Directory Subscribe Weston Realtor,Weston Real Estate,Weston Florida homes, Condos,homes Weston Luxury Real Estate,Pembroke Pines Condos,Pembroke Pines Homes, Weston Florida Real Estate,Weston Home, canadians,canada , Realtor,Weston FL Real Estate, Relocating to Weston FL,Weston Florida Real Estate,Weston Life Style,Pembroke Pines Lifestlyes,Weston FL Realtor, Weston FL Real Estate Agent,Weston Florida Real Estate Agent,Realtors in Weston FL,Realtors in Pembroke Pines FL,Florida Realtors,Broward County Realtors,Broward County Real Estate agents Blogging Fusion Get great free widgets at Widgetbox! <!-- Start of StatCounter Code -->
free page hit counter
<!-- End of StatCounter Code -->


Links

Archives

RSS 2.0 Feed for this blog

Find FL real estate agents and Weston real estate on ActiveRain.