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Using A Quota System In The Real Estate Brokerage

By
Real Estate Agent with Duffy Realty of Atlanta & Rainmaker Realty

It has been talked about in the industry that agents should be on salary and not on commission. This salary for agents would be paid by the brokerages and then the brokerages would be forced to hire better people and train them. In other words, the brokerages would carry the risk of someone else's actions, they would pay taxes on this person and they would spend thousands of dollars training these folks in hopes that these people who work outside the office, in their own homes and cars, would actually have the ability of self-motivating themselves and perform under any circumstance just because they are on salary.

I feel that this is too much risk for the brokerage. The risk is two-fold. The buyer and seller's motives are not clear to the upper management and the real estate contracts are based on time, not really on payment from the buyer and seller, and the agents can get too loose in their thinking and not be motivated to work at all.

Back to the real estate agreements. If all of the contracts between the consumer and the brokerage was based on payment up-front, then the model of salaried agents makes sense. Then the brokerage is only responsible for advertising to get such and that is a similar model to other retail businesses.

But the bigger issue is the attitude and ongoing skill set of an agent that works in a business where buyers and sellers are fickle. It is easy to get sucked into the media and buyer and seller thinking and be in a fog that no one around the agent recognizes. And, the skill set needed to take a buyer from A to Z in the transaction is often missing a few letters.

So, the model that makes the most sense to me is one where the agent is an independent contractor and is on a 6-month quota. The quota is based on how much money they make the brokerage. Some brokerages have elected to have the agent pay a desk fee instead. This too is quota but is run a different way. The brokerage is not worried about the business that the agent is doing; they are worried only about collecting their monthly fee.

The quota paid based on transactions and revenue to the brokerage is best though when you are a lead-producing machine. How many buyers are being sold is important to know when the brokerage is spending money to advertise.

Posted by

Rhonda Duffy

Duffy Realty of Atlanta

678-366-7846

#6 Ranked Agent in U.S. for Sold Properties, #10 Ranked Agent in U.S. for Listing Portfolio, #1 Ranked Agent in Georgia, 8 years in a row for Sold Properties.

Comments (3)

Jim Lee, REALTOR, CRS, ABR
RE/MAX Shoreline - Portsmouth, NH
Buying or Selling? Ann & Jim are the local experts

Salary for agents; you can keep mine.

The 2 principal reasons I have a real estate license are; 1. ability to set your own schedule, and 2. the ability to make as much money as you can earn ( I work for a 100% commission company.

Feb 09, 2009 03:01 AM
Rikki Green
Time for Life Concepts, LLC - Queen Creek, AZ

Hi Rhonda, 

Very interesting. I would have to say though, after working as the admin for a brokerage, I don't know too many agents that would stay with a company for a salary. Most agents are very independent and like Jim Lee mentioned above, many are moving towards the 100% company's. I think the future of RE brokerages is in for some philosophy changes, but I am not convince that offering a salary and employee status will be the right direction. I think that your 6 month quota model is a good suggestion. Again, to move to this model will take some in depth reporting and 100% follow through on the brokerages part which I know many are just not willing to do. Thank you for the blog, I enjoyed reading and you surely got my wheels turning this morning. 

Take care, 

Rikki

Feb 09, 2009 03:11 AM
Regina P. Brown
MBA Broker Consultants - Carlsbad, CA
M.B.A., Broker, Instructor

Rhonda, here is my ideal real estate industry:

1. Real estate agents are professionals who work by consultation.  They charge an hourly fee.  This makes sure that they are compensated for all of their time worked.  Currently, most agents work for free 90% of the time.

2. Buyers and sellers pay for their consultative work by the hour.  And they pay up front via retainer.  That eliminates 70% of the real estate agent's work (with looky-loos) because now they only get committed, qualified, serious clients.

3. Clients are THRILLED because they'll pay their agent lower fees in the end and keep more $$ in their pocket.  The trade-off is that they pay up front, instead of waiting until a house sells.

4. Real estate agents work professional hours like attorneys and accountants -- MON to FRI, 9 to 5.  This earns them the respect of their clients -- they perceive a professional expert.

5. Agents are thrilled because they get more family time -- no more working evenings, weekends, holidays.  So even though they MAY (or may not) earn less money, they work fewer hours.  And the hours they work are much more productive.

6. Higher entry bar for agents.  Bachelor's degree in real estate required.  Just like in other professional industries.  This eliminates the part-time dabblers who don't know the industry very well and make mistakes which bring down our industry.  Now we are not SALESPEOPLE, we are degreed consultants.

7. With so many fewer agents, we don't have to spend 50% of our time marketing ourselves.  We'd be like accountants.  We'd sit in our offices waiting for the consumers to seek us out.  So our time and money is spent more effectively.  Right now we spend 50% of our income marketing ourselves because we have to compete against so many other agents (in L.A., 1 in 12 people has a RE license.)

This is my dream plan.  But the reason this won't happen any time soon is because it would involve a massive mindset change in our industry -- both for consumers and agents.  It's a good thought.  Maybe for the future (20 years from now).

Join my new AR group and post your blog at http://activerain.com/groups/virtualoffice

Regina P. Brown

Feb 09, 2009 05:53 AM