GOODBYE Circuit City. Not So Fast, I Have Questions About My Gift Card!!

GOODBYE CIRCUIT CITY

 

As you may have heard, Circuit City is going out of business.  My clients in Burlington County, New Jersey have asked me  many questions about this closure (I guess I am the local circuit city expert??).  Anyway, here is some information that I found that may answer some of the most common questions regarding the closure.

Have a great day and 

Make This Your Best Year Ever

 

Leander McClain, Burlington Township Realtor & Real Estate Consultant, EXIT Buyers Plus Realty, 15 E. Broad Street, Burlington, NJ 08016 609-505-6578(cell)  

 

 

Will Circuit City stores continue to accept Circuit City GIFT CARDS?

• Yes, customers holding Circuit City gift cards may redeem them at full

value at our stores during the liquidation sales. Once the stores are

closed and the company is out of business, the gift cards will have no

value.

Are Circuit City’s EXTENDED WARRANTIES affected by the liquidation?

• No. Circuit City Advantage Protection Plans® (extended warranties) have

been backed by third-party independent companies for more than 15

years and as a result, are not impacted by Circuit City’s closing.

• Currently, all Circuit City Advantage Protection Plans are fully backed by

the Assurant Solutions companies. Assurant Solutions operates as

Federal Warranty Service Corporation, Sureway, Inc., and United Service

Protection, Inc. Assurant Solutions is part of Assurant, Inc. (NYSE: AIZ),

and its extended service contacts are backed by an Assurant insurance

subsidiary rated A “Excellent” by A.M. Best Co.

• Because they are backed by third-party company Circuit City Advantage

Protection Plans WILL be available on products purchased during Circuit

City’s liquidation sales.

What number do I call about my Circuit City Advantage Protection Plans®

(extended warranty)?

• If you have questions about your TV (in-home) or appliance coverage, call

1-800-878-1167.

• If you have questions about your coverage for computers, computerrelated

products, small/portable electronics, and carry-in products, call 1-

800-555-4615.

• If you have questions about coverage purchased in Puerto Rico, call 1-

877-311-0611.

Who do I call if I have questions about the status of Circuit City Rebates?

• You can check the status of your Circuit City Rebate at the following Web

site: https://www.ccityrebates.com/promocenter/circuitcity/index.jsp

• Please note that manufacturers' rebates are the responsibility of the

various manufacturers.

What payment types will be accepted at the liquidation stores?

• Stores in liquidation will accept cash, Circuit City gift cards, Circuit City

Rewards Certificates, and most credit cards. Personal checks will not be

accepted. All sales are final.

How much will merchandise be marked down, and can customers negotiate

prices for the merchandise?

• There will be clearance pricing, but specific discounts are not being

announced. All sale prices are at the discretion of the liquidator. Prices

are non-negotiable and all adjustments must be approved by the

liquidator’s on-site managers.

 

Do customers who hold Circuit City-branded credit cards need to pay off

their balances immediately? Can they just stop making payments now that

Circuit City is in liquidation?

• Customers should continue to follow the current payment terms /APR that

they’re currently operating under. Circuit City’s credit card program is

administered by Chase and customers will continue their credit

relationship and repayment of their obligations with Chase.

Will Chase close-out or transfer accounts for Circuit City-branded credit

cards?

• This is a Chase decision since they own the credit card relationship with

the customer and Chase is not going out of business. If there are

modifications to the card type, then Chase would notify the card holder.

Customers with a Circuit City Rewards Visa can still use their card at any

company that honors VISA.

• No new Circuit City-branded credit cards will be issued and no new reward

points will accrue from a Circuit City purchase.

Will Circuit City stores in liquidation stores accept Circuit City-branded

credit cards for purchases? If not, why not?

• No, Circuit City-branded cards will not be accepted in the liquidation stores

because we are not offering promotional financing or rewards in the

liquidation stores and we want to avoid any customer confusion.

Can I use my Circuit City Rewards Certificates?

• Circuit City Rewards Certificates will be accepted during the liquidation

sales. Just bring your Circuit City Rewards Certificate to your local store,

and the points will be redeemed for credit toward a purchase.

So, the financing offers spelled out in your national newspaper circulars on

Sunday, January 18, 2009 will not be honored?

• That’s correct. Those ads were printed weeks before the Bankruptcy

Court approved Circuit City’s liquidation on January 16 and were in the

circulation pipeline before the hearing. The liquidation order supersedes

any other business the company had in the works, including advertised

promotions.

• Circuit City will cease marketing and advertising immediately. Any

marketing for the liquidation sales will be the responsibility of the

liquidators.

Will Circuit City’s price matching policy or the One Price PromiseSM apply

during the liquidation sale?

• Because the liquidation company is in charge of the sales at the closing

stores, their policies are in force. So, One Price Promise does not apply

during liquidation events, nor does the company’s Unbeatable Price

Guarantee. All sales are final.

What about returns and refunds?

• Customers can return products they purchased prior to January 16 for a

14-day period for exchange or refunds. All other terms of return policy are

in force.

• When closing sales begin, on or around January 17, 2009, all sales will be

final.

• For products covered under the Manufacturer’s Warranty, customers

should call the manufacturer.

 

Will delivery service be available for products purchased from liquidation

stores?

• No.

Will Circuit City offer home theater installations during the closing sale?

• No.

Will Circuit City offer PC services and repairs at liquidation stores during

the closing sale?

• Services already underway at the liquidation stores will be completed

promptly, but no additional jobs will be accepted at these stores.

Will car electronics installations be available at liquidation stores during

the closing sale?

• Yes, Circuit City will continue to offer car electronics installation during the

closing sale.

What if a customer purchased products at one of the closing stores and the

product needs service?

• For products covered under the Manufacturer’s Warranty, customers

should call the manufacturer.

• For products covered under Circuit City Advantage®, guests can call the

toll-free number that is printed on the bottom of the product receipt.