Truth be told whenever I watch American Idol I often find myself thinking like Simon Cowell when the words he speaks come forth from his gob in his critique of the contestants.  If you search your heart you may admit that Simon is pretty right on in his assessment of many of these folks and as a industry expert he should know a good from poor singer. However I would never in a million years say some of the things he does in the hurtful manner in which he says it.

Yes, Simon's scathing remarks and harsh constructive criticism make for good TV, but I would never want to offend or intentionally hurt a client.

Now Paula Abdul is consistently sweet and gushy in her praise for various contestants, however she delivers her critiques with the gentle hand of compassion and understanding, not the iron mallet of Mr. Cowell. Often times however I think that feelings of the contestants override her constructive judgement.  After all they are there not only to perform but to learn how they can improve and become the next American Idol. A soft hand in these situations and competitions is not what they need, but her gentle manner and kind heart are much appreciated I'm sure by the deer in the headlights Idol wannabes.

We could all use a little Paula compassion in our home staging consulting strategy but we need to also give feedback that can be used to improve upon.

Randy Jackson is a funny one. I can't always tell what he's going to do or say. He seems to assess Simon and Paula's reactions and then combines them in with his own take.  He's literally funny, engaging and entertaining - I have yet to grow tired of him saying  "daaawg" to the contestants.  Randy has stayed back in terms of how he is featured on the show but what he says also makes for good critique but turns it towards himself and personal tastes at times with the phrase, "it's just not gonna do it for me  dawg".

Good natured Randy humor always lightens the mood and gets conversation going however make sure it's about the success of the sale, not what we personally like.

(Sorry new judge I don't know enough about you yet)

Well this brings me back to the topic of this blog, Home Stagers which one are you?

When you visit a client and make a home staging assessment on their home do you

  • Go in no holes barred and make them cry with the results like Simon?
  • Hold their hand, even cry with them in each room and gently tell them (not wanting to hurt their feelings) what they can to do to make their home look its best possibly like Paula?
  • Approach the situation in a joking and entertaining manner & let them know they have to get rid of the "dawgs!" ala Randy?

OR

Are you a good combination of all 3?

  • Are you able to assess the situation like an industry expert?
  • Can you handle a few tears and laughs along the way while not hurting your client's feelings? 
  • Do you give your clients what they need to improve the house and move on to be the 

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30 Comments on Home Stagers are you a Simon, Paula or Randy when it comes to your clients?

FEB
13

What a great topic for a Friday, Karen!

Even before reading your blog - I knew I was a Randy. 

My consultation 'style', for lack of a better word:  I always insits on a nickel tour before the consult starts - that way I can see the big picture and start picking my battles.  While the owner talks, I smile and nod, say "neat..." or "nice...", or "great room..." all the while creating my mental list. 

Then at the end of the tour: This is what is not going to work or what we need to change.  And here's why.  [Sorry, dawg].

The Stage Coach Austin Home Stager

1:01pm • #1
479,203 Points 50 Featured Posts Outside Blog

I would never say my personal comes close to Simon's and I'm more like a Paula. Though I think I need to be more firm - not hurtful. If I didnt tell them exactly what they are facing with, I do them injustice. And in return, I do myself no favor either.

1:14pm • #2
161,746 Points 15 Featured Posts Outside Blog

Hi Michael, from how you write and your comments I can see the good natured Randy in your personality! Thanks for reading and have a great weekend dawg!

So true Loreena, it helps no one not to be honest about the home when selling.

3:58pm • #3
371,823 Points 34 Featured Posts Outside Blog

Hi Karen... I think you hit the nail on the head... a combination of the 3 is a tough balancing act, but it is likely what will deliver the most optimal results professionally!

6:16pm • #4

I am probably more like Simon than the other two.   I try to be honest, but I do realize that sometimes honesty hurts.  I nver intend to be hurtful or purosely cause someone pain.  I will say though, sometimes being blunt is the only way to get a homeowner to stop thinking about their house as their home.  You are absolutely right  - it is a blancing act.  I probably need to get out my tight rope and practice.

10:14pm • #5
161,746 Points 15 Featured Posts Outside Blog

Hi Steve, thanks for reading and we'd all do well to be well balanced personally and professionally.

It's OK to be blunt with sensitivity to the home seller Sheila. I recently visited a client who had another stager come over for an estimate for a job who they felt actually insulted them, so it's good to be aware of how we come across and make sure we are there to help not hurt the process. Selling, as we know, can be a very emotional process and home stagers need to learn to be sensitive to the feelings, frustrations and even fears of judgement of the client.

10:30pm • #6
177,973 Points 4 Featured Posts Outside Blog

Thats an interest comparison Karen.  I didnt see who you felt you were.  Sure, you said you think like Simon, but which do you actually act like?

11:01pm • #7
161,746 Points 15 Featured Posts Outside Blog

I believe I am a unique combination of all 3 John!   I indirectly answered that in the tag line at the bottom of the blog ;-) but you are very observant to my not outwardly stating my position.

11:03pm • #8
177,973 Points 4 Featured Posts Outside Blog

It would not be fair if I didnt read the whole thing and try to read between the lines.  Thats probably a good combination.

On another note, im not a big fan of Idol.  Im with you that I agree with Simon most of the time.  Paul and Randy just annoy me.

11:09pm • #9
161,746 Points 15 Featured Posts Outside Blog

I like watching for the talent and drama - not necessarily the judges.  I just had something come up this week that prompted me to think that Simon must have been at a prospect's house this week because apparently the stager was shall we say a bit blunt... I just signed the contract for the job today :-)

11:16pm • #10
FEB
14
203,632 Points 13 Featured Posts Outside Blog

Karen ~ Fun blog (I'm an American Idol fan).  Simon is usually always right in his assessments, but doesn't deliver the news in a way that I'd want to ... after all, my clients are paying me, and my service includes giving them the respect that they deserve.  Paula, on the other hand, does a great job in her role in the show, but I'd prefer to show empathy when it's appropriate without being too "gushy."  I also appreciate Randy's humor and often incorporate it into my talks with clients, because humor can deflect a lot of other stuff and show them it's OK to laugh.  But there is a fine line between "giving it to them straight" and doing so in a warm and friendly way.

12:12am • #11
136,842 Points 2 Featured Posts Outside Blog Hit Router

It's important to have a balance and actually know your audience.  The seller, depending on their personality can take different methods.  But it is important to be tactful and not insulting.  And this was a great analogy. 

1:25am • #12
9 Featured Posts Outside Blog

Looking forward to working with you to help bring some great suggestions to my client's home in McKinney.  I imagine you will be like Paula ... deliver the message in kind words but be honest with the bottom line.  No sugar coating in our business if we are there to obtain results you have to hold no punches on suggestions.  I always do that when I am visiting with my clients but say to them ... I am hear to give my recommendation and you get to make the business decision on your choices.  Most of the time they just need someone that sees with a different pair of eyes what they have overlooked.  See you Monday!

9:21am • #13
161,746 Points 15 Featured Posts Outside Blog

Maureen I know you are a great combination of all 3 and then some. Your projects are always stellar performances!

You're right Terrylynn about seller's personalities and what they can take and we need discernment in order to determine that.  Some are no nonsense, tell me exactly like it is and others have such emotional ties to the house or mixed feelings about selling that it's a very sensitive situation and we must be able to gauge our audience (as my son the actor says, you never know how your audience is going to react to your performance!)

Hi Connie, I am so looking forward to meeting you as well! I already feel I know you from your blogs and commentary. 

You are absolutely right about giving recommendations to obtain results - the successful sale of their home! It is my belief that my job isn't complete unless I provide fair and objective information that will help them achieve that end, even if it "hurts" - it's necessary to move forward, after all that is their goal right?

9:49am • #14
1 Featured Post Outside Blog

No doubt about it. I'm a Randy. My mom is a Simon, and we don't let her talk much at first, lol. Sue is totally a Paula.

Funny blog!

~Michelle

 

1:11pm • #15
161,746 Points 15 Featured Posts Outside Blog

I'd call your team a triple threat Randy Michelle!

1:19pm • #16

It is a tight rope that we travel on and if we aren't careful we use it to hang .....................     ourselves.

3:56pm • #17
210,015 Points 5 Featured Posts

I love American Idol, I'm a big fan.  I think this is going to be a great season.  Your post is awesome!  I think I tend to approach most everything with humor, like Randy.  But I've got a lot of Simon hiding down inside screaming to get out.  My Simon shows himself in my personal and family life plenty, but not on the job.

8:04pm • #18

Karen-I think that I seem to have a Simon moment (a very small one) during each staging consultation. Like the time I walked into a house that had been completed painted inside and had brand new carpet installed. The door swung open and the smoke billowed out. Yikes! I (using the Paula approach) explained that they needed to refrain from smoking in the house now that it was on the market. Then progressed through the tour of the house. Walked into the master bedroom to be assaulted with the strong stench of freshly smoked cigarettes. I said with hands on hips-Who has been smoking in this bedroom! Oh well, it got the point across. The owners finally stopped smoking in the house, realtor got an air freshener machine and the house sold. Thanks Simon, Paula and Randy and especially YOU Karen. Great fun post!

8:12pm • #19
FEB
15
374,588 Points 3 Featured Posts Outside Blog

I think a little of all three, probably need more Simon on occassion.  But I don't think Texans are ready for Simon the Stager!

12:30am • #20
161,746 Points 15 Featured Posts Outside Blog

That's a frightening thought Kathleen

Hi Sharon, thanks for reading - I'm a fan of Idol too, I like the weeks leading up to the actual show better though. - I can relate to Simon "says" in my family too ;-)

I'm picturing a smoke machine like atmosphere and you emerging out of the cloud Liz hands on hips... like a superstager warrior telling them like it is. Thanks for your sharing!

I believe you are correct Cindy on both accounts!

 

8:39am • #21
113,405 Points Outside Blog

I am usually Paula for sure, with a soothing Southern accent to help the "bad medicine" go down! Except for the upscale townhome in Midtown Houston that was rented out & had dirty shoes inside the front entry, socks and mail on the stairs, questionable reading material in the bathroom, dirty dishes in the sink, used candles everywhere...I did have a "semi-Simon" meltdown because the renters were related to the homeowner and she was excusing the situation because they were bachelors!!

8:17pm • #22
145,097 Points Outside Blog

I love the show and watch it when I am home.  I think I am a combo but probably more like Randy.  I'd loose my mind if I was'nt.  Great analogy-you are so clever Karen!!!  

9:38pm • #23
FEB
16

Karen, what a great analogy!  I love idol but all three of them annoy me - I think they are meant to... that is great TV...  But not great consulting.  You have to combine them exactly as you say, Karen - the complete truth, said kindly, with good humor.

10:53am • #24
117,837 Points 2 Featured Posts Outside Blog

Karen - GREAT analogy! I also picture you like a Paula, but perhaps a little more direct. Not Simon direct though. Maybe Randy. I kind of like the new 4th judge. She'll be a good counter-balance to the female Paula perspective.

11:44am • #25
127,090 Points 5 Featured Posts

Karen this is a fun post.  Today I was being SO gentle and Paula "ish" . . . but I know the homeowner thought I was a "Simon"!  She had at least 100+ framed pictures in her little hallway . . . when I l said they needed to come down and be packed up you would have thought I was killing the beloved people in the photos -- I thought she was going to kick me out!  

5:24pm • #26
161,746 Points 15 Featured Posts Outside Blog

I like that "semi-Simon" meltdown term Kathy!

Thanks for stopping by Joanne, a good blend is important.

Hi Kim, I think I can possess qualities of all three I just try hard never to show my Simon face ;-) and I think I may end up being more like the new judge from what I've seen so far...

Too funny Margaret (cause I think many a homeowner may think that way about me even though I try very hard never to hurt feelings) - I can see where someone may feel like you were erasing those people from the wall if there were so many - obviously it was a wall of fame for her!

5:36pm • #27
FEB
18

Karen

great post. I am like Randy 40% and Simon 60%.

10:53am • #28
3 Featured Posts

Karen, this is a great post and I love how you compared staging to American Idol. It was very clever and creative!

4:14pm • #29
161,746 Points 15 Featured Posts Outside Blog

Interesting combination Rafeeq!

Thanks for reading Lara - I've grown fond of AI of late...

4:26pm • #30

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Karen Otto, Home Stager, Plano, TX 469)964-0516 www.homestarstaging.com

Plano, TX

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As a North Texas Home Staging Professional this blog is a collection of information, thoughts, stories and ideas on the home staging profession as I personally experience it. I welcome comments and suggestions and hope I may help the home staging and real estate community in some way by my contributions on my blog. I am passionate about educating the public and real estate community on the benefits of home staging.


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